jrl767

if you're logged in when searching, clicking on "View Upgrade Availability" for any flight option will tell you whether or not there's C+ UG inventory (you are looking for "UG Available to C+" rather than "UG Eligible") ... if the seat map shows stuff you like, go through with the purchase; as PM, you should get the UG notification within half an hour or so of purchase, and you can then go back to select an acceptable seat (yes, there's a small chance that someone else will be doing a similar thing 5 sec or 5 min ahead of you, but the only way to guarantee yourself that desirable C+ seat is to buy it outright)

RaflW

As a work-around, for now, this can be done. But it is, IMO, really petty and stupid to treat PMs (or DMs or GMs) this way. They just keep making the purchase and seat selection process less and less pleasant.

And indeed, a DL agent confirms, you can't see C+ until you request it.

Zeeb

This has me wondering, are the people saying they can still see open seats in other cabins all looking at international itineraries? The ones I'm looking at are domestic and I can only see the cabin I'm in.

apodo77

One data point. Purchased C+ for a PBI-ATL-ICN R/T and all of the other seats are grayed out (main cabin and D1).

No D1 upgrade offer (not even sure if they do that for International flights).

gooselee

My earlier comments were all about domestic flights. Sadly no int'l trips planned currently.

C W

In my international D1 bookings I cannot see C+ or Y.

jrl767

I've actually never considered it a workaround, but I've generally been in WFBF mode for my TCONs (and booking well within the window, usually 2 to 3 days out)

ekozie

Just a data point for a flight tomorrow, UGed to F at the GM window.

Before check in: could see all available seats

After check in: can see all seats in F and C- (including preferred) on desktop, but not C+ (which has open seats via dummy booking)

On mobile: can only see F seats and non-preferred C-, no C+ or preferred C-

At least both give me the option to self-downgrade from 2A on a CR7 ;-)... (but only to C-)

I'm putting my chips on glitch during rollout...

MSPeconomist

On my international itineraries, the seats in other cabins are greyed out with the exception of AF/KLM operated flights. Those look like the other cabin doesn't even exist on the aircraft, so I'm only seating a few rows. Someone who didn't know better might think that it's an extremely tiny aircraft with one class service.

ryanm

Same for me, but this has been the case for some time (if I recall correctly). In fact, I'd wondered if this change--should it not be a glitch--was something DL was doing to line up its practices with AF/KLM.

That said, there is a flight in my upcoming itineraries in which I can see availability in all cabins (LGA-YUL), and it's one in which there's also a FCM offer. Nobody has taken them up on it--F is entirely empty--so I'm not sure this is evidence that F is being blocked out so that we'll think that UGs are going to be impossible and buy one.

All my other upcoming itineraries, though--3 paid F domestic, 2 paid F on AF/KLM, 5 Y on AF/KLM, 3 intl Y on DL, and 4 domestic companion Y on DL--I can only see seats in my current cabin. Among these in Y, however, it's not consistent whether I can see only C+ (I'm WU in all) or all of Y.

MSPeconomist

Could whether one can see both C+ and regular coach depend on whether C+ is sold as a different fare class versus C+ being special seats that nonelites pay to reserve?

dinanm3atl

atl-dtw-atl couldn't view anything except C+. Return was upgraded just now. And now I can view ATL-DTW First class as well...

kate_

Another data point: PDX-LAX(ugh)-SAN today. Can only view C+ on PDX-LAX, UG cleared LAX-SAN at the window and can only see F.

Same thing happened last week SAN-SEA, UG cleared at the window and could only view F, no C+ or main cabin.

MikeyZBT

I can see the first class cabin seats available on my upcoming domestic flight and I am booked in regular (not Delta Comfort) seats. No difference for me.

DrCordell

I can confirm that phone agents would seem to be unaware of this new change. Flying back FLL-LGA today, check my email last night to check in. My girlfriend and I were "upgraded" from a pair of exit row seats to a pair of C+ middle seats in separate rows.

Now that C+ is its own cabin (LMFAO), it's impossible to change back to a seat in regular coach. Call the phone line for assistance. Proceed to be told by the agent that there are "no seats available" in the main cabin. I had to explain (despite multiple protestations) that I could assure her our original seats were still available, as I had pulled up a new itinerary on Delta.com and could purchase the seat I wanted immediately.

Long story long, it took 20 minutes and multiple assists from a "supervisor" for the agent to gain visibility into the main cabin. What a joke.