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Delta Raises Maximum VDB Compensation to $9,950 in Vouchers

Delta Raises Maximum VDB Compensation to $9,950 in Vouchers

Old Apr 14, 17, 6:54 am
  #1  
C W
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Delta Raises Maximum VDB Compensation to $9,950 in Vouchers

OMAAT: Wow: Delta Significantly Raises Voluntary Denied Boarding Compensation Limits

Per an internal source, here’s what’s changing:

Previously gate agents were limited to offering $800 worth of vouchers in compensation, while supervisors were limited to offering $2,000 worth of vouchers in compensation
Delta has now increased compensation limits for voluntary denied boardings — gate agents can now offer up to $2,000 worth of vouchers, while supervisors can offer up to $9,950 worth of vouchers
Sounds like a great and very customer centric move to me, even though the motivation is surely PR related. This is exactly the kind of policy that empowers front-line employees and that would have prevented UA's nightmare. Thoughts?
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Old Apr 14, 17, 7:20 am
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Kudos to delta for this, I assume UA will probably have to match and maybe AA too

Another reminder I picked the right Airline to be loyal to
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Old Apr 14, 17, 7:21 am
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It was definitely PR related but they are still ahead of the competition with the announcement, even the competition that got the black eye over this
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Old Apr 14, 17, 7:23 am
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I saw this and was quite happily surprised. I agree that it empowers front-line employees and also gives agents a little bit more negotiating room without having to call in a redcoat.

That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
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Old Apr 14, 17, 7:33 am
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Originally Posted by WidgetKid View Post
I saw this and was quite happily surprised. I agree that it empowers front-line employees and also gives agents a little bit more negotiating room without having to call in a redcoat.

That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
I think that they will get takers far, far before hitting that limit. Maybe it will be useful in rare situations like needing to accommodate FAMs in business class, but they're sending a great message by empowering their frontline employees to fully solve these problems.
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Old Apr 14, 17, 8:07 am
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I imagine mbwmbw just passed out from the ecstasy.......
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Old Apr 14, 17, 8:09 am
  #7  
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So how does one go about maximizing the chance of getting voluntarily chosen?
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Old Apr 14, 17, 8:13 am
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Originally Posted by WidgetKid View Post
That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
Well from the sounds of it Dr. Dao was on a cheaper ticket and I'm sure at this point UA would happily go up to a $9950 voucher to prevent what happened.

Kudos to DL for this pro-customer move and of course the timing will result in a very nice PR boost.
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Old Apr 14, 17, 8:15 am
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I can only believe this is a PR move that won't make much of a difference in reality, given agents are certainly going to start low, and can still IDB. Unless this limit increase was paired with an order to go as high as necessary to avoid an IDB essentially at all costs, it's not all that interesting.
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Old Apr 14, 17, 8:16 am
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When I heard of the new rates, my jaw dropped! Now that's how you do it. Good move on Delta's part. Who knows if it's because of what happened to UA or because of what happened to us. It happened! This is a good thing for our customers!

That's right. I said it.

Fly Safe!

NWA FA
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Old Apr 14, 17, 8:22 am
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Ok boys and girls - the hunt is now on - time to book those flights showing Y1 and score a $9k VDB
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Old Apr 14, 17, 8:25 am
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Originally Posted by javabytes View Post
Unless this limit increase was paired with an order to go as high as necessary to avoid an IDB essentially at all costs, it's not all that interesting.
That's basically what happened.
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Old Apr 14, 17, 8:41 am
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Originally Posted by Widgets View Post
That's basically what happened.
Wow .. guess Delta is really sending a message. On a separate note, I believe Delta do not typically oversell up-front but with the impending rollout of Premium Economy for long haul, this could mean they might oversell those seats. Afterall, they can also Op-up if no one wants to take a next day flight even with a 9k offer.
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Old Apr 14, 17, 8:44 am
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FWIW: http://www.npr.org/2017/04/13/523726...irline-booking
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Old Apr 14, 17, 8:44 am
  #15  
 
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Oh to be on the overbooked flight where they offer $9,950

with my luck it would be a flight I was unable to miss, but a girl can dream
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