Originally Posted by
WidgetKid
That being said, I do think the $9,950 cap for redcoats extraordinarily high. Somebody who bought a $150 ticket being able to get possibly up to $9,950 in vouchers or whatnot just seems a bit crazy to me (admittedly, I don't know where I would draw the line of crazy or not, but I certainly think $9,950 is well past it).
Well from the sounds of it Dr. Dao was on a cheaper ticket and I'm sure at this point UA would happily go up to a $9950 voucher to prevent what happened.
Kudos to DL for this pro-customer move and of course the timing will result in a very nice PR boost.