Better than miles, I think. Maybe based on the difference in fare for the D1 flight compared to a connection in FC?

I think it's they're standard amount for a class of service downgrade. I hear they also will give you the fare difference, but this was a GUC, so no real fare difference to provide.

Yesterday (2/26), perfect weather in NYC. Flight from JFK to MCO. The flight hadn't started boarding, but I decided to leave the Sky Club and walk around the terminal a bit to get some exercise, about T-35 before departure. Suddenly as I check the app, my flight shows cancelled. Yes, cancelled with about 35 minutes notice. Apparently one of the pilots called in sick or didn't show. I guess there were no reserves or Delta didn't care since the flight was only about 65% booked (going by the upgrade/standby list and empty seats). I ended up changing to a flight 2.5 hours later out of LGA via the app because I couldn't wait 4+ hours for a new flight from JFK or I'd miss my father's milestone birthday dinner. I had a checked bag - an expanded carry on. Gate agent said go to domestic baggage office to request my bag. I went and waited about 3 hours later only for them to tell me it would take 3 hours or more to get my bag back and to just proceed to LGA. Really? My baggage was off the plane (per the app) - no one could send it back to the claim? The JFK station lives up to its terrible reputation (particularly the baggage office - which could care less about status).

So I headed to LGA (complete with a taxi fender bender along the way). Baggage arrived 3 hours behind me in MCO. Meanwhile I had to buy a temporary change of clothes for dinner and return to the airport to pick up my baggage afterwards.

Definitely the first time I've had such a flight cancellation. Perfect weather, hub with regular reserves, not-so-busy flying day. I put in a request for at least the reimbursement of the taxi fare from JFK to LGA. Let's see if they do anything else or if they respond within a reasonable amount of time. My last issue took 90 days for a response. I remember when Delta proactively offered compensation, even for something simple like broken wifi.

Dave

PM here, Just landed in HNL from SEA. Was on an a330-900 neo first class purchased (D1 seats).

the entertainment system had to reset twice. Each time taking about 20 minutes. All within about the same hour. So not an awful disruption for a 5+ hour flight.

i check my email and I had an email from delta customer care telling me 10k bonus points were deposited into my account.

I’ll take it :)

My friend (no DL status, cheap main cabin ticket) was on DL 1728 AUS-SLC yesterday, scheduled departure 12:23 PM, actually departed 1:08 AM after a series of rolling delays due to a mechanical discovered just before boarding (that took 13 hours to resolve...). Rebooking options existed, but the delay never got pushed out so far to have them make sense, and then once they pushed to 10 PM departure (which then slipped for another 3 hours 30 mins at a time...) everything else for the night was full. According to him, the communication from the DL staff was pretty poor, but I also wasn't there so can't vouch for that.

If it was me in this situation, I'd be asking for ~25k miles, but guessing he should expect less given that he has no status - any thoughts on what a reasonable ask for him is?

I was on an ill-fated DTW flight on Friday that diverted to ORD due to the massive weather mess and ultimately arrived 19h02 late (although I had abandoned it long ago).

Received 5,000 mile apology offer unprompted. On the one hand, seems low for what turned into a 28-hour ordeal to get most of the way to my destination, but on the other hand it was a terrible day to be out flying and it's not like there was anything DL could have done other than an unrelated mess where they dropped my entire reservation.

LAS-MSP-ICN-MNL itinerary. DL171 to Korea was cancelled and I was rerouted to SLC-LAX and then to MNL on PR. Got into MNL about 9 hours later than expected. Business class seat on PR wouldn't recline but they wouldn't provide any compensation since Delta bought the ticket.

Delta proactively issued 15000 SkyMiles for delayed flight and rerouting. When I contacted them about the business class seat on PR not working since PR told me to contact Delta, Delta issued another 10000 SkyMiles. Also a refund of $32 for the WiFi expense on PR since I had the Delta global internet plan.

On 2/25 my return flight from MCO (1232 B fare Gold) was canceled at about 3AM the morning before (explained as mechanical/crew shortage)
Called to rebook, next available routing home was next day via ATL with 5 hour layover, which I accepted.
Agent said to save expense receipts and submit.
Agent also issued 13,500 miles to apologize for long layover and confirmed me in F. I visited nearly every SkyClub in ATL during the layover.
Submitted expenses, two days later received $160 (about half) and 20,000 miles. No explanation email was sent to me, just a link email to JPMorgan to get ACH.
Yesterday noticed another 10,000 miles were deposited with the explanation of flight cancelation.
My luggage was also very late at JFK, so 2,500 bags on time.
Total of 46,000 miles, not bad lol
Coincidentally my sister called and said they wanted to go to SJD, checked on Delta, they had 20K RT JFK-MEX-SJD on AM available, so got my sister and BIL their tickets.

Still no reply yet when I sent last year in November. Is Medallion desk could not issued any compensation like as Miles or voucher no more after COVID-19? They said, only customer care can do it even if crew or mechanical issued.

Got the same amount of compensation on JFK-LAX. Broken D1 TV. Took 3x attempts to reset and over an hour. Got 10k pesos. Ironically also A330-NEO

My 3 hour domestic 737 flight sat on the ground at JFK for 1:40 waiting for a gate, and we eventually deplaned at a hardstand. Delta sent 5000 miles unprompted.

$50 for a two hour delay. Ouch. Proof they don’t value a customers time much.

LAX-BOS RUC'd to D1.
mechanical 1.5 hr delay and swap to non D1 757 but still in First.
Received an unsolicited $500 ecredit. I'm assuming because of the "downgrade" and not the 1.5hr delay

So had a trip via Delta vacations in January, and the flight from CLT to ATL got delayed due to mechanical, meaning we missed our flights down to Aruba. Nothing available until 2 days later, so the lady at the Delta counter (Red coat) in CLT worked for like 30 minutes and came to a conclusion "Ok, I can get you down to Turks and Caicos today". Assured us, that even though this was through Delta Vacations (Not technically Delta), that we can just book a hotel in Turks, and whatever Delta Vacations doesn't refund, Delta will cover the rest.

Submitted everything when we got home. 45 days later, Delta tells me "We will give you nothing at all". Not a thing. Not even 1 lousy mile. I went back and forth several times via email. Nothing. I understand this was not the norm, but it was THEIR agent who told us to take these actions. Also they insist that it wasn't their fault for the delay, even though we were told that a part needed to be flown in. How can they claim it is not their fault. They told me "Safety is our priority". That's great, but it's still a mechanical issue that would have caused a TWO DAY delay.

I was able to get a little from Delta Vacations, but we are essentially in the hole a couple thousand over this. We could have just gone two days later and attempted to negotiate with work to move vacations days, call the hotel, etc. But we were assured that this would be no problem. Well, that was a lie! Any have experiences where you can go to a "higher level" or something and try to get at least a LITTLE compensation for this disaster?

Email Ed’s office directly.