6 weeks+ and waiting...
 

I filed on May 13 for a canceled flight out of BUF. That was due to a mix of weather, crew, and hijinks with the gate staff. Forced an overnight with $200 out of pocket for a hotel, and burned miles with JetBlue the next morning for a direct flight home to make an event with one of my kids in time ( in lieu of the rescheduled flights, that would have gotten me home 7 hours later). No response to date, despite a follow-up at the 1-month mark with receipts...
Adding insult to injury, had a 2-hour delay out of JFK on June 9 without explanation and another salty agent. Surprised that I haven't even seen a courtesy SM deposit or credit to date. Filed a complaint with no further response to date either.
But hey, I keep flying them... Still have to go places and work still needs to get done. Putting lipstick on a pig, at least my flights BOS-SAV last week were not only on time, but pleasant and early in both directions.

Power outlet wasn't working in my seat in F on SEA-LAS. Mentioned it to the agent and was offered 5,000 SM through the mobile device they have. Miles were in my account within 30 minutes of landing,

I received an email stating my daughter and I would be receiving $150 certificates as compensation for issues we encountered. This was early June and it said we would receive it within 7 business days.

We still have not received anything. I sent a comment on it through the form on the website around 2 weeks ago. Will it help to call or do I just need to wait for customer service to get to my comment?

LAS-BOS on 737-900 yesterday, overweight due to hot/high conditions. 10 pax asked to get off, FA offered $2,500 credit vouchers to take later flight.
Departed 2 hours late. Takeoff roll was very long and slow climb.

I almost bit but glad I didn't... the alternate routing was LAS-ATL-BOS with only a 40 min connection, and the LAS-ATL was late and would've missed the connection to BOS and been stuck in ATL overnight.

I received instructions for a $250 payment for personal expenses incurred for a 48 delay for my wife and I. Actual request was for out of pocket expenses of ~$650.
The instructions included a link to a JP Morgan ACH site to initiate the transfer. Once initiated, it requests a confirmation number that has not be received. I have even checked my junk folder. They are kind enough to provide a 800 number for any questions, that provides a recording that this number is not staffed then hangs up on you.

If you have questions about your payment, please contact us at 1-800-455-2720.

Seems like Delta Customer service has turned into a disaster

Comp update
 

The comp arrived yesterday, day 89 after filing an online complaint. I was reimbursed for the hotel (but not the food on the same bill) and given a $150 eCredit. No comp miles, although I asked for ORC. I have followed up on the mileage credit (which is not much but matters when you're on the threshold for the next medallion tier).

A request for compensation I filed June 18 hasn't been answered yet. I guess I have another month or so to wait :rolleyes:

I flew DL221 on 9/9 and it’s arrival was delayed by 4 hours, making us miss our connection flight. Now they are denying compensation claiming it was due to Air Traffic Control. Can someone look up if that is the real reason? The aircraft in question was delayed for days so I’m not sure it’s true that ATC is to blame.

Has anyone gotten both gift card and eCredit in the same VDB? Back in July I received a $600 gift card before I left the counter. Today for a different reason I happened to check my account and saw a $600 eCredit with same issuance date. Did I get lucky? or is it normal that a matching eCredit still show up but isn't actually valid for booking?

The difference between PM and no status- filed an EU 261 claim over a cancelled flight ex-Munich in July where Delta sent out an e-mail that day saying it was their fault and here’s 17.5K each free miles. We each put in for the duty of care and 800 in eCredits allowed.

No status perfesser spouse- ‘here’s your meal reimbursement and 5K in SkyMiles. No further compensation’

My PM self- ’ please tell us where to send your $510 in hotel and meal reimbursements and of course we’ll send you and the companion you listed on your PNR and who you referenced in your complain letter $817 each in eCredits as your EU 261 compensation’

I was kind of shocked they covered the whole 400+ euro hotel bill, even after I noted that all we had done was extend the stay at the hotel we’d been at the night before- walk up rate was about 2.5 times what we’d paid for the first night- and that the Delta counter in Munich had already been closed for the day when we looked and there was no one there to provide hotel vouchers for duty of care.

But hey, Summer of Airline Pain 2: Transatlantic Boogaloo and sometimes you spin the wheel and it’s in your favor.

Mechanical problem on a recent SAT-DCA trip required an extra overnight stay and a rebooking on UA to IAD.

Submitted Uber and meal receipts. Asked for 20K miles and a $100 voucher (to cover my expenses).

Received both.

Where / How does one file an EC 261 compensation request with Delta? We were scheduled to fly CPH-JFK-MCO on Tuesday; delayed out of CPH resulting in arriving at JFK 3 hours and 14 minutes late, thus missing our JFK-MCO connection which happened to be the last flight of the week before MCO shut down due to hurricane Ian. They could not fly us to MCO until Saturday; offered to fly us to JAX on Wednesday which we eventually declined. I believe we are entitled to the Euro 600 each since we arrived more than 3 hours late, missing our connection, and DL was unable to get us to our final destination (and the offered alternative destination would have been the following day).

Is there an online form to file with DL or, if not, where does one submit a request?

Hey DL experts, I need some assistance or guidance on how to navigate this situation as pertains to a DUB-ATL impacted flight. Please bear with the lengthiness of this.

I'm only Silver Medallion, so no high-end status, but a full-fare passenger. Checked in online and FlyReady etc for my DUB-ATL flight. Arrived at the airport on time and proceeded through the various security/immigration lines prior to the gate. Delta had been sending texts and emails of the flight, including eventually delayed departure times. A gate was not announced until approx. 30 minutes prior to the original departure time. Pretty weird to me for an international flight with approx. 300 pax.

Anyway, once we finally get a gate assigned, at approx. the original departure time, Delta GA announces that there was a mechanical issue and they will need to downgrade the aircraft, and approx. 100+ passengers will not have a seat..... Very vague info, but after an hour or so of waiting in the line for the gate agent to confirm whether or not I had a seat on this delayed flight, I am informed that I don't. I asked how do I get rebooked, and what my options are if I can't fly the same day, she has no answers and tells me to come back after they board the now very delayed flight (4.5+ hours late) with 100 less passengers....Delta definitely had to have known of the mechanical issues and could've saved the entire flight hours of pure frustration with much better communication. Remember, they had been sending update texts and emails all day to that point.

So finally, already 8 hours deep in the DUB airport, we're able to track down a Delta red coat after going back out to the ticket counters outside of security, and we're able to get rebooked for the next day, and giving hotel and meal vouchers for the night, plus breakfast. The very cordial Dublin red coat also gave us a copy of a document that details how compensation should be handled by Delta for inconvenienced passengers in the EU.

Once back home, I tried to contact Delta CS via chat and phone. I was told that they are only authorized to compensate $200 in eCredits, which I declined. I informed them of the EU passenger compensation rights, and was told that I needed to contact Delta Corporate Customer Care, which appears only to be the comments/complaints section under Contact Us. I logged my request for full compensation under EU law via this mechanism, and got a case number.

Does anyone know if there is another way of contacting this Corporate Customer Care group? And what would you consider ample compensation for this inconvenience? The 24 hour delay impacted some business dealings that I had planned based on my original date of return. Then there's the 8+ hours that I'll never get back lol.

Go to the main web site and scroll down to the link where it says Comment/Complaint. Then scroll down to feedback and complaints and click through until you get past ‘submit general feedback’ and follow the menus from there.

Have the person with the higher status make any big requests like hotels over $200 or an expensive Uber/taxi reimbursement and note the names and frequent flyer numbers of anyone on the same PNR/reservation.

1. This is what happened- note that if the original delay was mechanical and any/said mechanical delays are what the claim for 600 euros is based on regardless of weather impacting later flight segments of the ticket. (Odds are decent that if someone doesn’t have reasonably high status they’ll try to claim the hurricane was the reason for the delay and therefore no 600 euros, but you can definitely counter if you feel the fruit of the delay tree was mechanical/crew issues)

2. This is the compensation we want

3. Under EU 261 rules, we feel this is a reasonable request.

4 Do this for each passenger on the PNR for the 600 euros plus reasonable food reimbursement under duty of care, cross referencing other passengers on the same PNR/reservation also making a claim

I think keeping it a little impersonal actually isn’t a bad idea since the employees in charge of complaints probably get so many ‘Delta ruined my dream wedding’ e-mails that someone keeping it a business tone is a bit of relief.

(edit- submit scans of any receipts from hotel, food, etc. to support the claim)

May the odds be in your favor!

Not the person you are responding to but I do have a question related to obtaining reimbursement. I’ve attempted to do this, but when I enter my name, confirmation code and ticket number (which are the ones on my delta account) I get a “we cannot find a record etc” message. Or no message at all.

Is this a likely glitch and I should try again, or should I just call or email or write to them? I don’t have status and this is a claim for €813 for flights I had to pay for when 1) a segment was misticketed and 2) a different segment was removed from my reservation entirely.

Any guidance would be appreciated.