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Originally Posted by MilesTalk
(Post 34916338)
2) They were not willing to *eventually* transport us, it just would have been 3 days into our 5 day trip. And based on the CoC, that's my tough luck. And despite it seeming silly that the date of a ticket has absolutely no contractual obligation to transport you on that day (by any means possible, if any), that is in fact how it is because neither the CoC nor any government rules prohibit it.
IROPS are much easier for smaller parties, no children, and when it's not a holiday period. You could have flown standby, though I definitely would not have suggested that in this situation. I was flying JetBlue over Christmas -- my first flight was cancelled and my next was overbooked and I volunteered. They said the next available flight was in 5 days when soliciting volunteers, but once the flight closed, the gate agent found me a seat on a nonstop in 3 days and put me on standby for the next day's flights. The next morning in the hotel, I saw there was a confirmed seat on the next nonstop and called in and grabbed it, so I actually ended up going out on the next flight. I wouldn't suggest it with a partner and child in tow, but the first offer is by no means the final offer.
Originally Posted by MilesTalk
(Post 34916338)
Is that about the long and short of it? In your opinion, what is fair compensation? So far they've refunded 13,000 miles and offered 12,500 for the issue. That's about $306 of the $800 (actually $830, I believe) we had to fork out to save the day (using a reasonable 1.2cpm value). If they want to pay us back with miles, I suppose another 40,000 each (on top) would make us whole - though I don't expect they'd agree to that.
Then again, SW pax got 25,000 miles plus reimbursements for alternative transport, so I guess by comparison Delta's offer just seems pretty weak. Southwest had a worldwide meltdown over the holidays, Delta did not, so I don't think comparing their compensation is fair. I do not know if there is a number to call specifically for cases like this, but dealing with it over the phone definitely seems easier. |
Originally Posted by VFR
(Post 34916447)
I think 3 days does count as eventual transport, and if it is the next Delta flight with available seats, is within the contract of carriage.
IROPS are much easier for smaller parties, no children, and when it's not a holiday period. You could have flown standby, though I definitely would not have suggested that in this situation. I was flying JetBlue over Christmas -- my first flight was cancelled and my next was overbooked and I volunteered. They said the next available flight was in 5 days when soliciting volunteers, but once the flight closed, the gate agent found me a seat on a nonstop in 3 days and put me on standby for the next day's flights. The next morning in the hotel, I saw there was a confirmed seat on the next nonstop and called in and grabbed it, so I actually ended up going out on the next flight. I wouldn't suggest it with a partner and child in tow, but the first offer is by no means the final offer. I'm not a particular expert on compensation, but I would say what makes you whole. If the gate agent suggested that Delta will reimburse you for your JetBlue flight, I would push for that and emphasize that a Delta employee told you so. Reading compensation threads on here, it seems to help to ask for a specific amount, so if you feel 52500 SkyMiles total makes you whole, put that number in your email. I will also note that per the letter of the policy of most trip insurance products, any compensation from the airline would reduce compensation owed to you by trip insurance, though I'm not sure how this applies to non-dollar compensation like frequent flyer miles. Southwest had a worldwide meltdown over the holidays, Delta did not, so I don't think comparing their compensation is fair. I do not know if there is a number to call specifically for cases like this, but dealing with it over the phone definitely seems easier. I will see if there is a way to get someone on the phone and talk it through. If not, I'll reply with the exact number of miles I feel reasonable based on the math above and why, and they can choose what, if anything, they are willing to do. At the end of the day, the trip was great and while I didn't plan on an additional $1600 or so out of pocket, I don't regret making the choice to buy and figure it out later, Sometimes things work in your favor, sometimes not :) |
[QUOTE=VFR;34916124]
2. Rule 240.40 a.k.a. FIM. This lets an airline buy a full-fare ticket from another airline, potentially with a negotiated discount. It's still quite expensive. /QUOTE] Great research. And I'm old enough to remember requesting 240 accommodations. |
Emailed Delta about 10hr delay on DL845 1/8/23 missing a shift at work, and about having to drive my Mother 3 hours home since she missed other transportation. Delta replied and gave us each 25000 SkyMiles. I am DM and my Mother has no status, just SkyMiles member.
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One of 3 bags didn’t make our connection in ATL.
DTW baggage office said “I can see in our system it’s on a later flight. You can wait here until it arrives (6 hours), you can pick it up next day, or have us deliver it to you in 5-8 days.” I obviously needed the bag so I told them I’d be back the next day. 180 mile round trip plus parking at DTW. Given 2,500 miles because the bag wasn’t at baggage claim within the 20 minute window. No other compensation/reimbursement is allowed per policy (parking, gas, mileage, time). |
SFO-JFK. 1hr delay due to missing cleaning equipment after the plan arrived.
Received $75 travel credit automatically 8 hrs later. |
4 hour delay
What’s the going rate for:
*four hour delay, due to *aircraft swap - originally inbound from FCO *new inbound aircraft delayed by delayed pilots at lax *diamond, in D1 |
Originally Posted by shoodawg
(Post 34963731)
What’s the going rate for:
*four hour delay, due to *aircraft swap - originally inbound from FCO *new inbound aircraft delayed by delayed pilots at lax *diamond, in D1 |
seat controls broken
-DW & I flew KOA>SEA last night
-we wanted to experience the lie-flat seats on the 763 so paid ~$850 each for the tickets (miles required would have been about ~77K) -discovered that none of her seats controls worked, no recline, nada) (and I did offer to switch seats with her she said "no, that's ok") -discussed with head FA and she apologized & said that she was only allowed to offer 15K miles (miles were there when we landed) -the original miles difference between Comfort + and FC was about 35K miles so we, & the FA, agreed that 15K wasn't enough and suggested that we should send a message to DL when we got home Thoughts on what would be fair? |
Originally Posted by philemer
(Post 34968090)
-DW & I flew KOA>SEA last night
-we wanted to experience the lie-flat seats on the 763 so paid ~$850 each for the tickets (miles required would have been about ~77K) -discovered that none of her seats controls worked, no recline, nada) (and I did offer to switch seats with her she said "no, that's ok") -discussed with head FA and she apologized & said that she was only allowed to offer 15K miles (miles were there when we landed) -the original miles difference between Comfort + and FC was about 35K miles so we, & the FA, agreed that 15K wasn't enough and suggested that we should send a message to DL when we got home Thoughts on what would be fair? |
Originally Posted by shoodawg
(Post 34968209)
seems 10-20 is the high end for solid experience misses.
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Originally Posted by shoodawg
(Post 34968209)
seems 10-20 is the high end for solid experience misses.
Originally Posted by philemer
(Post 34968341)
Thanks. Just found a post from Dec. where the compensation for the exact same problem was 25K, but it was about a 3 hour longer flight I believe..
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As a Diamond member (2 of us) flying D1 transcon, impacted by a 4 hour delay due to equipment change, and then flight crew delay, I would have expected a proactive recovery. None came, so I wrote in. Over a week later, still crickets. In comparison, AA responded within about 24 hours to a complicated / aggravated two-hour delay note.
If I'm going to go out of my way to steer a carrier business I do expect better recovery. Heck, if AA can do it, DL can too. |
Was supposed to fly ZRH-JFK-ATL yesterday (2/11), but DL53 (ZRH-JFK) was cancelled due to diversion of the outbound leg.
We were automatically rebooked on the same flight on 2/12 (ridiculous given the amount of metal SkyTeam flies transatlantic each day). Upon arrival at the airport, we stood in the Sky Priority line and were rebooked by a Delta agent on Swiss/UA ZRH-ORD-ATL flights that would actually arrive 1 hr earlier than our original itinerary. However, in doing so, we gave up a pair of Comfort+ seats (A/B on a 764) on ZRH-JFK and layflat F seats on the JFK-ATL segment (both medallion upgrades, not paid). Saturday was the start of Swiss bank holidays, so a total nightmare at ZRH if you were flying out on Swiss. The Delta agent at ZRH did not correctly book our tickets on Swiss, so after waiting in line for 90 minutes, we got to the front of the line only to be told our tickets were not confirmed and we had no seat assignments. The agent had to reissue our tickets (took another 30 min) and we ended up in middle seats in different rows and barely made the flight. After an incredibly miserable ZRH-ORD flight (hot, cramped, etc), none of our bags made it to ORD and remain totally missing. The cherry on top was a mech delay on the ORD-ATL leg. Delta proactively offered 7500 miles, which feels like a joke given how awful the travel was / incorrect rebooking / lost bags / we effectively saved Delta 600EUR each in EC261 compensation by accepting the Swiss booking. I know it was obviously out of Delta's hands as soon as our tickets we reassigned (a second time) by Swiss, but man, it was a pretty awful experience. Just curious if it's worth pushing for more than 7500 sky pesos. |
There are EU court cases that have held if you have started your journey from a covered EU airport, EU 261 still applies for delays on subsequent non-EU legs so depending on the length of the ORD-ATL leg, Swiss/United could be on the hook for compensation there.
Someone better versed than I can probably better clarify. |
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