Rolling mechanical delay on flight (2 hours).
put on a new aircraft, was diverted due to landing gear.
stuck in DTW for another 2 hours but wouldn’t let us offload our luggage and drive.
finally arrived in final destination 6 hours late.

expected compensation for 2 mechanicals?

Thank yousydneyracquelle for the input, I just wanted to follow up with the data point now that it has been resolved on my side. They issued the $200 e-credit pretty quickly (within a few days), and then also provided a refund of 11,500 miles (the flight had cost 14,000 miles).

Wondering what to ask for compensation for recent disrupted travel. FAR-MSP-JFK-PLS, booked in main but used RUCs for round trip first for all legs. Mechanical delay in FAR meant missed MSP connection, which meant missed JFK. Only one flight to PLS from JFK per day, alternating with ATL.

Rebooked to ATL, food and hotel vouchers, new flight the following AM. Refunded RUCs. Also rebooked return flight for a day later so we wouldn’t short our trip by a day, but that meant taking an additional day off work. Resort just adjusted stay dates with no fee.

My main issue is RUCs. Both myself and partner are PM status, and have one other large vacation planned this year but are D1 on that. RUCs will expire next Jan, but now no planned trips to use them on that would be worth it as far as flight duration (don’t want to burn RUCs on a short 1.5hr flight). Any luck extending expiration dates?

No.

Notified last night of a 3 hours delay of 6am flight to ATL this morning. When I called to explore rerouting and could not find an acceptable option but the later flight I asked if there was compensation for this 5+ hour delay into final destination.

The agent deposited 7500 miles last night, in 2 entries of 2500 and 5000, since she said they generally can not give more than 3k but do to my status (DM for now) they could do 7500. YMMV as I didn’t feel like the agent was very experienced last night.

Unfortunate since it was a B fare I was upgraded at the 5 day windows but obviously lost that with the IRROP; and i had paid a premium to get on that early flight which was now moot. Usually the earlier the better but not in this case.

Had a rough time getting back from Cancun in late March. Original flight cancelled (before we left our resort) due to maint/crew, rebooked following day. No problem, we booked another night at the resort we booked through Delta Vacations for $675 for our family of 4. Was not offered any accommodations by Delta.

Arrive at airport next day, flight is cancelled due to weather. The automated text said no options in next 48 hours. Everyone was being told to grab their bags and exit the airport, no accommodations since it's due to weather. We're on last flight to MSP, so hustle down to LAX gate and they can get us to LAX, but not onward to MSP for another 24 hours after landing. OK, we may have more options after landing at LAX. Land at LAX, talk to desk agent and there are no earlier options, wouldn't even put us on standby for that night's redeye. Ask and not given a hotel voucher, was told by the Delta agent to 'request reimbursement from Delta afterwards.' So we book ourselves at the DoubleTree nearby. We rent a car and tour LA the next day and take the redeye home the next evening, arriving home 60 hours later than originally scheduled.

Now, we ask Delta to reimburse our expenses. They state they can only reimburse $150 in Cancun and $200 in LAX as those are their contracted rates, and give 8000 Skymiles to each pax for inconvenience. Since we were at an all-inclusive, we did not have any meal expenses in Cancun besides dinner at the airport. We push back and ask for full reimbursement of hotel since no accommodations or recommendations were made by Delta, even when we asked at LAX. The Delta commitment is to reimburse 'reasonable expenses.' We thought booking another night at our resort we booked through Delta vacations was reasonable. At the very least, give us the US Gov't per diem of $119/person/day. No dice. They did cover our rental car in LAX and LAX meals, but we cannot figure out how they arrived at their reimbursement amount, which is several hundred less than what we incurred. Thoughts on what is fair and how to move forward?

Paid with miles to upgrade to FC MSP-SDF operated by Sky West. At boarding the scanner spit out a new EC seat - my original seat was broken. A month after filing a compliant I received miles redeposit plus $200 (in the form of two $100 certs for some reason). I'm satisfied with the compensation, though still a little miffed about not being informed of downgrade until I was literally boarding.

Sent a complaint with a litany of issues on a JFK-LAX-SYD itinerary, including:
- $39.95 Gogo Wi-Fi that was non-functional for more than half the JFK-LAX flight
- Zero paper products in any of the mid-cabin lavs mid-flight, and when I reported to an FA in the rear galley, resulted in an eyeroll (which legitimately shocked me)
- A false push notification via the app that my bag had arrived at LAX baggage claim, resulting in spending my entire layover trying to get confirmation from the staff that it had not
- No Wi-Fi at all on the 15-hour LAX-SYD leg

Received zero compensation and a boilerplate response a month later that my complaint would be forwarded to "Routine Maintenance and Airport Customer Service leadership teams."

Flight was canceled from Hawaii to Socal after we boarded for mechanical issues. We were basically rebooked for the next day. Instead, we jumped on a Southwest flight a few hours later to get home (late) the same day.

I canceled the Delta flight and got the miles back that I had used there. Then I complained and included my Southwest costs and a few related expenses for the mess and they gave each of us 12,500 miles, which is $125 in my mind.

Doesn't feel like enough to me, especially since I spared them all the costs associated with keeping us in Hawaii for another (hotel, local transportation, meals). But I'll let it go if this seems generally right to more experienced customers.

We're both Platinum if it matters. And I had asked for the MQMs since we tried to fly Delta, but no movement there either.

Daughter involuntary bumped from a TLV>BOS>LGA flight yesterday. No status, basic economy. Didn't ask for volunteers. Seemed to pull passengers who didn't check bags.

Eventually rerouted through a delayed flight to ATL with an overnight layover. Same for 5 or so fellow passengers.

General mayhem in ATL as a plane load of tired passengers on the delayed flight queued up for hotel assignments - basically everyone on the flight (not just the 5) missed connections.

She did get a room but had to find her own way to/from the hotel

What would reasonable compensation have been? Where should I/she escalate?

Edit: Seems I missed a detail. After her boarding pass was rejected they pulled her aside and started acting like it was a security issue. They took her phone (which had the boarding pass on it) and started going through her bags again. Then they told the gathering group of rejected passengers something like "wait here for security they have questions for you since the system denied you from boarding". She kind of told them to f off and they weren't harassed anymore after that.

Edit 2: Lots of overbooking on this route. I flew non-stop TLV>JFK later in the evening and the wife and I were asked to volunteer our seats. We declined.

Edit 3: They gave her a $800 flight credit for "volunteering" her seat. I escalated the complaint and they gave her another $100 along with a request for positive feedback :rolleyes:

I would reply, tell them that is unacceptable, and then make a (reasonable) ask. Sometimes if you spell out your expectations they’ll just do it.

I would anticipate 20,000 miles.

Have a LAX-JFK-MXP itinerary soon with both segments on a 767-300 - LAX-JFK is C+ in a PS seat, JFK-MXP is PS. In both flights I'm in the last row of the PS cabin. Paid 157k miles for this one-way. I know. It's the most expensive price-per-route/cabin ratio I've ever paid. That's Summer 2023 for you.

Having been through multiple DL 767 equipment swaps before with little effect on my seat quality, I'm paranoid that on either one or both of these flights the aircraft will be swapped to one without PS.

What would be a proper compensation for an involuntary downgrade from PS to C+ (or even MC) seats on one or both of these flights?

Sounds like she got the dreaded SSSS for extra security screening and the gate was unprepared for that screening. A certain percentage of passengers on every US bound flights get selected for this, so it’s not uncommon. I get it myself once every few years. Usually it’s just an extra bag search and a few questions.

As far as being bumped from the flight, this is sadly going to become more common as airlines continue to overbook flights. I strongly recommend everyone to purchase Main Cabin or higher. While Basic economy usually works out due to volunteers, there is a definite possibility a seat won’t be available. Paying a few bucks more for Main is not only to get a seat in advance, but also peace of mind.

As for compensation, did she receive any after being bumped in TLV to the ATL flight? If not, you’ve got a strong case for compensation here. Of course DL will likely claim she volunteered, but if that was not the case, I would send in a complaint and be prepared to escalate. They will likely offer a couple hundred dollars credit or a few thousand miles.

UIO-ATL in paid (refundable) F.

No wifi, no in flight entertainment, and meal inedible. In fact the flight attendant served row 1 in F only to be told by each of us the main entree was cold (my chicken was still frozen). She put each one "back in the oven" and re-served us 6 minutes later. My chicken even after the extra time was lukewarm and IMHO inedible from a food safety point of view. Was not offered an alternative; not even an economy fruit/cheese.

7,000 miles each in compensation. I called PM line and it sounded like since my spouse was first on the ticket and we paid via her account (she is only silver via me) that is the only compensation we should expect. I asked the CSR to escalate as I value 7,000 miles about the same as a warm beer.

Normally I wouldn't even bother with compensation for such minor issues. I've decided to complain to them out of principle because of a larger problem: we're still waiting on a refund for the outbound where we were involuntarily downgraded to economy and delayed in ATL for 24 hours (with only $30 each for a food voucher) due to a missed connection (the first leg was late for mechanical). Agent at ATL said fare difference refund would be automatic but now it turns out someone has to manually look into it and it may take up to 60 days. It shouldn't be this hard for the fare difference refund.

That’s a very low number for compensation IMO. I’ve seen people get 10k SkyMiles for their IFE out on a domestic flight.

I had good luck recently with emailing Heidi Gould, Delta’s manager of customer care.