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-   -   Delta Compensation Definitive Thread (https://www.flyertalk.com/forum/delta-air-lines-skymiles/1814354-delta-compensation-definitive-thread.html)

MSPeconomist Nov 1, 2020 8:01 pm


Originally Posted by fly747first (Post 32788712)
Very low quality hotels like Comfort Inn... I usually just ask them to let me pick my own hotel as long as it is reasonable and then I send the receipt to DL to get reimbursed

If you're eligible for special rate plans like AAA, the difference is price can be minimal.....plus most of us would prefer to stay with chains with which we have status.

jaundicedave Nov 1, 2020 8:32 pm


Originally Posted by Often1 (Post 32788672)
Why was the flight delayed? That tends to play a lot into this and, of course into whether DL picks up your hotel & meals.

Luckily staying with family, which is why I'm fine asking for miles only. Thanks all for the guidance!

PHXflier Nov 1, 2020 9:12 pm

It looks like it was a mechanical on a 763. That in principle increases the miles thrown at you. However, there were other options (at this point there is still a night flight via ATL available, getting into LGA at 10:30 am), so if need be there would be options to not lose a whole day of work, so the length of the delay in principle did not need to be an entire day, which will decrease the number of miles thrown at you. I would predict somewhere around 7-12K miles.

readywhenyouare Nov 2, 2020 12:02 am


Originally Posted by PHXflier (Post 32788800)
It looks like it was a mechanical on a 763. That in principle increases the miles thrown at you. However, there were other options (at this point there is still a night flight via ATL available, getting into LGA at 10:30 am), so if need be there would be options to not lose a whole day of work, so the length of the delay in principle did not need to be an entire day, which will decrease the number of miles thrown at you. I would predict somewhere around 7-12K miles.

No that is way too little. I got 10,000 miles for a three hour delay because of a flap disagreement indicator.

flyerCO Nov 2, 2020 2:41 am


Originally Posted by readywhenyouare (Post 32788958)
No that is way too little. I got 10,000 miles for a three hour delay because of a flap disagreement indicator.

You have status though unlike OP. At most I see 15k.

flyerCO Nov 2, 2020 2:50 am


Originally Posted by jaundicedave (Post 32788503)
Longtime Delta flyer with few issues other than some lost luggage a year or so ago. Had a flight this AM (main cabin) from SLC to JFK at 8:25 AM - it was delayed to 4 PM, then 11:30 PM, and finally canceled. I'm going to miss a day of work with the rebooking. What is the appropriate amount of SkyMiles to ask for as compensation for a scenario like this? Would rather have miles than cash. Thanks in advance for guidance.

Were there no other rebooking options to get you in on-time or close it? Did you choose to remain on the original flight? Even with reduced schedules I find it hard that there was no options to get between DL hubs. It may have involved a connection through another DL hub or even just another city that's just normally an outstation. Did you open the rebooking toolto see what it offered? I've been given things like MSP-BOI-SLC-SAT as options in rebooking tool.

I point this out because claiming I had to miss a day of work because my 825am flight was delayed is hard to understand. If you needed to be at work next day there was plenty of options to get you there in time.

irishguy28 Nov 2, 2020 4:05 am


Originally Posted by flyerCO (Post 32789086)
I point this out because claiming I had to miss a day of work because my 825am flight was delayed is hard to understand. If you needed to be at work next day there was plenty of options to get you there in time.

It wasn't cancelled until after being rescheduled many times, the final one being for 11:30pm.

By the time the 11:30pm flight was cancelled, there was unlikely to be any further options until Monday.

LondonElite Nov 2, 2020 4:15 am


Originally Posted by irishguy28 (Post 32789146)
It wasn't cancelled until after being rescheduled many times, the final one being for 11:30pm.

By the time the 11:30pm flight was cancelled, there was unlikely to be any further options until Monday.

I think the point is that action could or should have been taken when the original flight was delayed by eight hours. But I agree that some compensation is due, not, however, for the consequential loss of a day's work.

flyerCO Nov 2, 2020 5:43 am


Originally Posted by irishguy28 (Post 32789146)
It wasn't cancelled until after being rescheduled many times, the final one being for 11:30pm.

By the time the 11:30pm flight was cancelled, there was unlikely to be any further options until Monday.


Originally Posted by LondonElite (Post 32789154)
I think the point is that action could or should have been taken when the original flight was delayed by eight hours. But I agree that some compensation is due, not, however, for the consequential loss of a day's work.

You don't have to wait for it to be canceled. As soon as it was delayed OP could rebook. The point as LondonElite says is that action could have been taken at 830am if work was really that important.

I agree something is due. However I dont think the whole "I missed a day of work" thing matters as that could've been easily avoided.

irishguy28 Nov 2, 2020 5:48 am


Originally Posted by flyerCO (Post 32789245)
You don't have to wait for it to be canceled. As soon as it was delayed OP could rebook. The point as LondonElite says is that action could have been taken at 830am if work was really that important.

"Could" is the operative word here.

If it was you or me, that is probably what we have sought.

However, in my fairly limited dealings with mechanical issues with US carriers, it's not as simple and straightforward as immediately asking for a rebooking, and immediately getting rebooked.

In any case, there is no doubt that it is not beyond the bounds of possibility that at least one passenger on this flight either didn't think/know to ask for a rebooking, or else was fobbed off with "the flight will be leaving in X hours, you'll still get to your destination faster, please take a seat and wait for the flight".

flyerCO Nov 2, 2020 5:53 am


Originally Posted by irishguy28 (Post 32789249)
"Could" is the operative word here.

If it was you or me, that is probably what we have sought.

However, in my fairly limited dealings with mechanical issues with US carriers, it's not as simple and straightforward as immediately asking for a rebooking, and immediately getting rebooked.

In any case, there is no doubt that it is not beyond the bounds of possibility that at least one passenger on this flight either didn't think/know to ask for a rebooking, or else was fobbed off with "the flight will be leaving in X hours, you'll still get to your destination faster, please take a seat and wait for the flight".

At least with DL it is that easy. The self rebooking tool would've been activated as soon as 1st delay posted.

Regardless of airline, if work was that important, as soon as 1st delay happened would've asked to rebook.

LondonElite Nov 2, 2020 5:58 am


Originally Posted by irishguy28 (Post 32789249)
However, in my fairly limited dealings with mechanical issues with US carriers, it's not as simple and straightforward as immediately asking for a rebooking, and immediately getting rebooked.

In fairness to US airlines, this is one area where they are actually very good (hub-and-spoke), and generally better than European one. Whenever there is any significant delay to a UA flight (say 2hrs +) I find that there is usually an option in the app for a rerouting.If not, a call or visit to the gate or service center brings up alternatives.

Justin026 Nov 2, 2020 6:19 am

Unfortunately, the original flight needed to be on time to make it to work even to start a late swing shift, since it would have landed at JFK at just before 3PM. As soon as it was delayed, the OP had no reason to sit at the airport for 15 hours, when Delta shows over a dozen alternate routings from 9 AM onward on typical days.

Delta works hard to encourage rebooking in these kinds of situations.

Often1 Nov 2, 2020 7:02 am

DL looks at it as a customer service gesture, not compensation. It won't matter whether OP missed a day of work or was minimally inconvenienced. That latter issue is resolved by rebooking. Even when the app is not displaying great options, either calling DL or finding an agent at the airport will get one rebooked.

flyerCO Nov 2, 2020 9:18 am


Originally Posted by Justin026 (Post 32789285)
Unfortunately, the original flight needed to be on time to make it to work even to start a late swing shift, since it would have landed at JFK at just before 3PM. As soon as it was delayed, the OP had no reason to sit at the airport for 15 hours, when Delta shows over a dozen alternate routings from 9 AM onward on typical days.

Delta works hard to encourage rebooking in these kinds of situations.

I think OP means they'll miss work today. (Monday) They didn't arrive yesterday and wont be in till today.


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