Delta Compensation Definitive Thread
Jan 19, 2007, 9:11 pm
#47
Join Date: Oct 2005
Location: BOS/CGK
Programs: Marriott Gold, UA Gold, VS Gold
Posts: 97
Delayed 9 hours LIR-ATL - compensation??
Due to a mechanical problem, we were delayed nine hours from LIR - ATL. As a result, our 8am departure departed at 5pm, and we missed our connection to Peru.
Our "tight" plans were to visit Peru for six days, traveling business on an award ticket.
Due to the delay, we arrived 24 hours late and lost our first night of prepaid hotel at the Sheraton Lima, as well as our flights to Cusco the next day. LAN was willing to rebook for a fee, but we lost our hotel reservation in Cusco due to our no show. So, we decided to spend the five days visiting various museums and closer sites, and try again next year.
Should I ask for compensation of some sort? And if so, what?
Thanks for any input.
Jes
Our "tight" plans were to visit Peru for six days, traveling business on an award ticket.
Due to the delay, we arrived 24 hours late and lost our first night of prepaid hotel at the Sheraton Lima, as well as our flights to Cusco the next day. LAN was willing to rebook for a fee, but we lost our hotel reservation in Cusco due to our no show. So, we decided to spend the five days visiting various museums and closer sites, and try again next year.
Should I ask for compensation of some sort? And if so, what?
Thanks for any input.
Jes
Jan 19, 2007, 10:12 pm
#48
Join Date: Feb 2002
Posts: 3,904
Did DL pay for the room and meals at ATL?
Based on the misconnect due to a mechanical problem I think they should.
You can send your Peru hotel bills and LAN tickets and see if they will give you a future travel credit but I don't think they have to.
Based on the misconnect due to a mechanical problem I think they should.
You can send your Peru hotel bills and LAN tickets and see if they will give you a future travel credit but I don't think they have to.
Jan 20, 2007, 6:36 am
#49
Join Date: Jun 2002
Location: Kingdom of the Sun
Programs: DL GM/MM
Posts: 3,708
Delta's not responsible for damages as a result of flight delays other than the mentioned ATL hotel, meals, etc. This mainly beause they have no control over the purpose of a trip and of additional activities. For coverage, you should have had travel insurance which would have made you somewhat whole.
Mar 8, 2007, 4:41 pm
#52
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Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
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Posts: 102,095
If DL flight from Europe is Cancelled or Delayed, Compensation Rules & Claim Process
Here's the PDF about how to go about claims under the European Union member states' regulations for delays and cancellations of flights departing the EU states:
http://images.delta.com/delta/pdfs/eu_notice.pdf
^^ to Delta for making the process more obvious than many other North American airlines.
http://images.delta.com/delta/pdfs/eu_notice.pdf
NON US RESIDENTS:
Delta Air Lines Inc.
P.O. BOX 548
Hayes UB3 9DU
United Kingdom
ATT: Administration, EU REG 261
US RESIDENTS:
DELTA AIR LINES INC.
P.O. BOX 20980
ATLANTA, GA. 30320-9908
ATT: EXITEU
AFFIX PROPER POSTAGE AND MAIL TO THE APPROPRAITE ADDRESS ABOVE.
Delta Air Lines Inc.
P.O. BOX 548
Hayes UB3 9DU
United Kingdom
ATT: Administration, EU REG 261
US RESIDENTS:
DELTA AIR LINES INC.
P.O. BOX 20980
ATLANTA, GA. 30320-9908
ATT: EXITEU
AFFIX PROPER POSTAGE AND MAIL TO THE APPROPRAITE ADDRESS ABOVE.
Jun 12, 2007, 8:16 pm
#53
Join Date: Aug 2004
Location: HKG
Programs: AA EXP
Posts: 541
Compensation for 5 Hour Delay?
Hi all,
I had family members traveling today whose initial flight was canceled for non-weather and ATC reasons and were then re-booked on a later flight that ended up leaving one hour past scheduled departure. Their total delay was 5 hours.
What compensation (voucher ideally) should they expect?
Thanks,
Will
I had family members traveling today whose initial flight was canceled for non-weather and ATC reasons and were then re-booked on a later flight that ended up leaving one hour past scheduled departure. Their total delay was 5 hours.
What compensation (voucher ideally) should they expect?
Thanks,
Will
Jun 12, 2007, 8:31 pm
#54
Join Date: Feb 2003
Location: HKY
Programs: DL-DM MM & RW, UAL- PS, Marriott Lifetime PLT, SPG-PLT, Hilton-Gold
Posts: 4,468
Jun 13, 2007, 8:35 am
#58
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Jun 13, 2007, 9:30 am
#60
Join Date: Jun 2005
Location: Charlotte, NC, USA | CLT, formerly LHR & AMS (with just a bit of PSP)
Programs: BAEC Gold, Hilton Diamond, BonVoy Titanium, (soon former) Caesars7*, (former) Wynn Black, HR "Icon"
Posts: 8,172
yes, that is basically true... but ---
On a trip ATH-JFK-CVG; we had an extended weather delay at JFK for around 4 hours on the ground (in the plane). Anyway, I was on an C award ticket, but the wife was on a full fare C ticket. About 2 weeks after the flight, Delta sent the wife a voucher for $300 and an apology for the delay she experienced while on the ground in NYC. Pretty incredible, since it wasn't Delta's fault --- but, a very nice (and proactive) way to treat your Full Fare Biz Elite passengers. Of course, I got nothing.
On a trip ATH-JFK-CVG; we had an extended weather delay at JFK for around 4 hours on the ground (in the plane). Anyway, I was on an C award ticket, but the wife was on a full fare C ticket. About 2 weeks after the flight, Delta sent the wife a voucher for $300 and an apology for the delay she experienced while on the ground in NYC. Pretty incredible, since it wasn't Delta's fault --- but, a very nice (and proactive) way to treat your Full Fare Biz Elite passengers. Of course, I got nothing.