Delta Compensation Definitive Thread

Old Jan 9, 07, 1:16 pm
  #46  
 
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Originally Posted by Banton View Post
What happened was a refund and $100 voucher.
Sounds fair to me...
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Old Jan 19, 07, 9:11 pm
  #47  
 
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Delayed 9 hours LIR-ATL - compensation??

Due to a mechanical problem, we were delayed nine hours from LIR - ATL. As a result, our 8am departure departed at 5pm, and we missed our connection to Peru.

Our "tight" plans were to visit Peru for six days, traveling business on an award ticket.

Due to the delay, we arrived 24 hours late and lost our first night of prepaid hotel at the Sheraton Lima, as well as our flights to Cusco the next day. LAN was willing to rebook for a fee, but we lost our hotel reservation in Cusco due to our no show. So, we decided to spend the five days visiting various museums and closer sites, and try again next year.

Should I ask for compensation of some sort? And if so, what?

Thanks for any input.

Jes
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Old Jan 19, 07, 10:12 pm
  #48  
 
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Did DL pay for the room and meals at ATL?

Based on the misconnect due to a mechanical problem I think they should.

You can send your Peru hotel bills and LAN tickets and see if they will give you a future travel credit but I don't think they have to.
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Old Jan 20, 07, 6:36 am
  #49  
 
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Delta's not responsible for damages as a result of flight delays other than the mentioned ATL hotel, meals, etc. This mainly beause they have no control over the purpose of a trip and of additional activities. For coverage, you should have had travel insurance which would have made you somewhat whole.
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Old Jan 20, 07, 7:05 am
  #50  
 
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Flying from Costa Rica to Peru via the US was probably your first mistake.
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Old Jan 20, 07, 8:00 am
  #51  
 
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Yea! Another compensation thread.
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Old Mar 8, 07, 4:41 pm
  #52  
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If DL flight from Europe is Cancelled or Delayed, Compensation Rules & Claim Process

Here's the PDF about how to go about claims under the European Union member states' regulations for delays and cancellations of flights departing the EU states:

http://images.delta.com/delta/pdfs/eu_notice.pdf

NON US RESIDENTS:
Delta Air Lines Inc.
P.O. BOX 548
Hayes UB3 9DU
United Kingdom
ATT: Administration, EU REG 261

US RESIDENTS:
DELTA AIR LINES INC.
P.O. BOX 20980
ATLANTA, GA. 30320-9908
ATT: EXITEU
AFFIX PROPER POSTAGE AND MAIL TO THE APPROPRAITE ADDRESS ABOVE.
^^ to Delta for making the process more obvious than many other North American airlines.
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Old Jun 12, 07, 8:16 pm
  #53  
 
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Compensation for 5 Hour Delay?

Hi all,
I had family members traveling today whose initial flight was canceled for non-weather and ATC reasons and were then re-booked on a later flight that ended up leaving one hour past scheduled departure. Their total delay was 5 hours.

What compensation (voucher ideally) should they expect?

Thanks,
Will
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Old Jun 12, 07, 8:31 pm
  #54  
 
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Most likely nothing....

http://www.delta.com/legal/contract_...iage/index.jsp
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Old Jun 13, 07, 6:08 am
  #55  
 
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None!
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Old Jun 13, 07, 6:12 am
  #56  
 
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nothing through airline
maybe something through credit card
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Old Jun 13, 07, 6:13 am
  #57  
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If CO/DL/US gave out compensation for 5 hour ATC delays, they'd be broke.
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Old Jun 13, 07, 8:35 am
  #58  
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Originally Posted by sxf24 View Post
If CO/DL/US gave out compensation for 5 hour ATC delays, they'd be broke.
Not if they gave a small amount of frequent flyer miles of falling value, particularly to those without DL status or frequent SkyMiles account use.
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Old Jun 13, 07, 8:41 am
  #59  
 
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Nothing for weather delays. If there were I'd be voucher rich.
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Old Jun 13, 07, 9:30 am
  #60  
 
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Originally Posted by USCGamecock View Post
Nothing for weather delays. If there were I'd be voucher rich.
yes, that is basically true... but ---

On a trip ATH-JFK-CVG; we had an extended weather delay at JFK for around 4 hours on the ground (in the plane). Anyway, I was on an C award ticket, but the wife was on a full fare C ticket. About 2 weeks after the flight, Delta sent the wife a voucher for $300 and an apology for the delay she experienced while on the ground in NYC. Pretty incredible, since it wasn't Delta's fault --- but, a very nice (and proactive) way to treat your Full Fare Biz Elite passengers. Of course, I got nothing.
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