Problems using e-Drink Coupons
Aug 23, 2016, 10:30 am
#16
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Aug 23, 2016, 10:52 am
#17
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Even if I leave my app open, but not necessarily showing on the screen at the moment, after a short while, if you go back to it, it's still open without re-logging in - - but - BUT . . . after a certain amount of time being open, when you access it, it STILL has to re-log you back in.
Aug 23, 2016, 11:04 am
#18
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Aug 23, 2016, 11:41 am
#19
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Even if I leave my app open, but not necessarily showing on the screen at the moment, after a short while, if you go back to it, it's still open without re-logging in - - but - BUT . . . after a certain amount of time being open, when you access it, it STILL has to re-log you back in.
Aug 23, 2016, 11:47 am
#20
Moderator: Hyatt; FlyerTalk Evangelist
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Aug 23, 2016, 12:14 pm
#21
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Why isn't there a separate thread on this?
This has been mentioned numerous times before!!!
Maybe we can kick some butt over at GoGo and get them to fix this!
Jul 24, 2017, 1:57 pm
#22
Join Date: Dec 2002
Location: Chamblee, GA USA
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Posts: 257
how to use drink coupons?
I can display them in the app but then what?
I tried to use them yesterday on a flight. The flight attendant used my phone and kept trying to get the coupons to open. I can tap them all I want but they just sit there. If I tap my Platinum Medallion credential right below the drink coupons then that opens up into what looks like a code that can be scanned. After the flight attendant tried and failed to scan that code she went back to the coupons and tried to open them again to no avail. She said they are supposed to open but never having seen that myself I don't know what that looks like.
How are they supposed to work?
I tried to use them yesterday on a flight. The flight attendant used my phone and kept trying to get the coupons to open. I can tap them all I want but they just sit there. If I tap my Platinum Medallion credential right below the drink coupons then that opens up into what looks like a code that can be scanned. After the flight attendant tried and failed to scan that code she went back to the coupons and tried to open them again to no avail. She said they are supposed to open but never having seen that myself I don't know what that looks like.
How are they supposed to work?
Jul 24, 2017, 6:18 pm
#23
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I can display them in the app but then what?
I tried to use them yesterday on a flight. The flight attendant used my phone and kept trying to get the coupons to open. I can tap them all I want but they just sit there. If I tap my Platinum Medallion credential right below the drink coupons then that opens up into what looks like a code that can be scanned. After the flight attendant tried and failed to scan that code she went back to the coupons and tried to open them again to no avail. She said they are supposed to open but never having seen that myself I don't know what that looks like.
How are they supposed to work?
I tried to use them yesterday on a flight. The flight attendant used my phone and kept trying to get the coupons to open. I can tap them all I want but they just sit there. If I tap my Platinum Medallion credential right below the drink coupons then that opens up into what looks like a code that can be scanned. After the flight attendant tried and failed to scan that code she went back to the coupons and tried to open them again to no avail. She said they are supposed to open but never having seen that myself I don't know what that looks like.
How are they supposed to work?
On Android, it is pretty straightforward.
Go to My Wallet, Click on a drink voucher. I get a notification 'This voucher will be removed from your wallet'. Click Yes and the voucher appears. Screenshot it and use it later.
Jul 24, 2017, 9:41 pm
#24
Join Date: Dec 2002
Location: Chamblee, GA USA
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which device
Now that I know what's supposed to happen I can decide what to do next--uninstall and reinstall, call Delta, do nothing...
Thanks again.
Jul 24, 2017, 9:47 pm
#25
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Depending on your needs, one workaround would be to redeem them from the DL website and print them out or save to PDF (I did this to give a couple to a co-worker and they say "please use by 2/2/18")
Jul 24, 2017, 11:03 pm
#26
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That's Ground Hog Day. I thought that the last day to use them would be January 31st.
Jul 25, 2017, 1:34 am
#27
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Mine for some reason say Oct 20 2017 but I just print them out instead of bothering with them still. Seems in My Wallet on my iPhone you can touch it and "use" it but haven't tried on the plane itself.
Jul 25, 2017, 3:52 am
#28
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After reading your post i tried to tap on one of the 8 vouchers and also failed to open them.
(Android Samsung Galaxy S8+)
Jul 25, 2017, 11:36 am
#30
Join Date: Dec 2002
Location: Chamblee, GA USA
Programs: SkyMiles PM
Posts: 257
misery loves company
Now that I know that I'm not the only one I'm inclined to do nothing. Both times I've experienced this the flight attendant ended up giving me the drink anyway. If Delta made it super-easy for me or its employees to report bugs then maybe I'd sing a different tune.
And I don't mean to imply Delta is alone in this regard--my employer doesn't make it easy either. Sigh.
