Problems using e-Drink Coupons
Aug 23, 2016 | 1:30 am
#1
Original Poster
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Problems using e-Drink Coupons
So I thought the idea of the electronic drink coupons in the My Wallet feature on the Delta app was initially great, but I've had issues getting it loaded onboard. Gogo as we all know is often slow and I've had issues with opening the app (often it logs you out) and then you enter the "circle of death" as nothing happens. So therefore you can't get to the drink coupons and can't use them.
Others? Thoughts?
Others? Thoughts?
Aug 23, 2016 | 2:26 am
#3
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Even though using GoGo for DL "stuff" is supposed to be free, often times it doesn't seem to work that way.
Once, recently, I did an online chat with GoGo customer service to complain, and they gave me a 30 minute pass, and my app worked PERFECTLY!
Of course, that doesn't address the fact that, it's supposed to work for the whole flight
- and, this might be a PIA to do on a short flight just to use a drink coupon.
Once, recently, I did an online chat with GoGo customer service to complain, and they gave me a 30 minute pass, and my app worked PERFECTLY!
Of course, that doesn't address the fact that, it's supposed to work for the whole flight
- and, this might be a PIA to do on a short flight just to use a drink coupon.
Aug 23, 2016 | 3:08 am
#4
Original Poster
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Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
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Aug 23, 2016 | 3:14 am
#5
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That's what I do with BPs.
Last edited by davetravels; Aug 23, 2016 at 3:27 am
Aug 23, 2016 | 3:46 am
#6
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Aug 23, 2016 | 5:42 am
#7
Join Date: Jan 2010
Location: Mid Atlantic
Programs: Atmos Titanium, Marriott Ambassador, National Exec, former Delta PM, monthly bus pass
Posts: 1,285
So I thought the idea of the electronic drink coupons in the My Wallet feature on the Delta app was initially great, but I've had issues getting it loaded onboard. Gogo as we all know is often slow and I've had issues with opening the app (often it logs you out) and then you enter the "circle of death" as nothing happens. So therefore you can't get to the drink coupons and can't use them.
Others? Thoughts?
Others? Thoughts?
Aug 23, 2016 | 5:46 am
#8
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Posts: 4,174
The stupid advice from the mothership! (Can't make this up)
Source is: http://www.delta.com/content/www/en_...-updates.html#
Best idea is print a few on paper or do screen shots works just fine.
Aug 23, 2016 | 6:08 am
#9
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
Source is: http://www.delta.com/content/www/en_...-updates.html#
Best idea is print a few on paper or do screen shots works just fine.
" You may enjoy free access to the Fly Delta app while in flight. "
You may......... and, you may NOT.
Aug 23, 2016 | 7:23 am
#10
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Aug 23, 2016 | 7:38 am
#11
Join Date: Nov 2009
Programs: DL DM 1MM
Posts: 3,561
In my experience, successful access to Fly Delta app in-flight depends on how old the plane's interior is. The older aircraft's Gogo infrastructure supports Fly Delta access just fine, while I am never successful accessing Fly Delta on newer planes like 739. Seems Gogo forgot a step to unblock the services Fly Delta needs in the latest version of Gogo on the newer planes.
Aug 23, 2016 | 8:03 am
#12
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
Programs: DM life is over 2MM PM now & NW MillionAir Wyndham Rewards Plat -Hotels.com Silver -Accor Silver
Posts: 15,407
In my experience, successful access to Fly Delta app in-flight depends on how old the plane's interior is. The older aircraft's Gogo infrastructure supports Fly Delta access just fine, while I am never successful accessing Fly Delta on newer planes like 739. Seems Gogo forgot a step to unblock the services Fly Delta needs in the latest version of Gogo on the newer planes.
Aug 23, 2016 | 9:54 am
#13
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Will. Not. Work. Period.
Aug 23, 2016 | 10:06 am
#14
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Posts: 5,431
Does this actually work for anyone? It used to be that the app would work with gogo even if you weren't logged in with a paid pass, but now it doesn't seem to do that anymore. Also, every time I open the app it tries to log in and if it can't reach the server then it logs you out.