LAX Red Coat wants more $ for confirmed pax with BP
Jul 15, 2016, 7:04 am
#46
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,713
Widgets, you seen like a great example of DL people, but this actually doesn't surprise me. While not every person, with each passing month I see DL front line becoming more antagonistic, passive-aggressive, outright hostile, and never mind the flow of misinformation and outright lies. I have no idea why this is happening, but as I've mentioned elsewhere, it's sad. DL's people were what made it such a pleasure to interact and fly with them.
Where before I was surprised when a DL person wasn't like that (a well-informed person who did their job with pleasure, and it showed), now I am surprised when a DL person is like that.
Where before I was surprised when a DL person wasn't like that (a well-informed person who did their job with pleasure, and it showed), now I am surprised when a DL person is like that.
Jul 15, 2016, 7:54 am
#47
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
I cannot fathom why the "D1 Director" thought this was ok, especially if the flight was going out with empty seats up front anyways (I assume it was if you didn't board, or that it went to someone using a RUC, another method of not "paying $2.5K" for it). That person needs serious discipline for this incorrect substantiation and for even broaching the subject of you being removed from the SkyClub.
I would have asked for the Ops Manager at the gate and insisted on it to embarrass this infantile Red Coat. Or called the DM desk and put it on speaker and allow them to ream her out (and that way, if she said crazy stuff, at least there is a chance that both DL recorded it, or a DL employee could vouch what this crazy person said and leave notes as to such in the PNR).
Jul 15, 2016, 8:46 am
#48
Join Date: Nov 2009
Location: SMF
Programs: DL DM, WN A-List, AA Gold, Hertz PC, Marriott Titanium
Posts: 212
This is an incredible story and I am really curious how and if DL will solve this.
It got me thinking though how D1 on JFK-LAX and other routes has changed things. In January of 2015 I was booked in Y on JFK-SLC-SMF and used a FCM offer to upgrade to first. A few weeks later one of the flights was changed causing a misconnect. I called (as a regular Skymiles member at the time) and asked if I could be put on JFK-LAX-SMF. This was no problem at all, and I enjoyed what I would consider D1 service on the JFK-LAX flight (and a rejected takeoff on the LAX-SMF flight, but that's another story). I presume that since it is now labeled D1 this would no longer be possible, right? I don't seem to recall when DL implement the change from FC to D1 on the JFK-LAX route.
It got me thinking though how D1 on JFK-LAX and other routes has changed things. In January of 2015 I was booked in Y on JFK-SLC-SMF and used a FCM offer to upgrade to first. A few weeks later one of the flights was changed causing a misconnect. I called (as a regular Skymiles member at the time) and asked if I could be put on JFK-LAX-SMF. This was no problem at all, and I enjoyed what I would consider D1 service on the JFK-LAX flight (and a rejected takeoff on the LAX-SMF flight, but that's another story). I presume that since it is now labeled D1 this would no longer be possible, right? I don't seem to recall when DL implement the change from FC to D1 on the JFK-LAX route.
Jul 15, 2016, 8:50 am
#49
Join Date: May 2015
Posts: 2,881
Widgets, you seen like a great example of DL people, but this actually doesn't surprise me. While not every person, with each passing month I see DL front line becoming more antagonistic, passive-aggressive, outright hostile, and never mind the flow of misinformation and outright lies. I have no idea why this is happening, but as I've mentioned elsewhere, it's sad. DL's people were what made it such a pleasure to interact and fly with them.
Where before I was surprised when a DL person wasn't like that (a well-informed person who did their job with pleasure, and it showed), now I am surprised when a DL person is like that.
Where before I was surprised when a DL person wasn't like that (a well-informed person who did their job with pleasure, and it showed), now I am surprised when a DL person is like that.
Jul 15, 2016, 9:10 am
#50
FlyerTalk Evangelist
Join Date: Sep 2000
Programs: DL FO, Marriott Gold, SPG Gold
Posts: 12,003
She's always been a pain. I've had trouble and I've seen plenty of others have trouble with her before. She seems to think she knows every rule, is never wrong, and can do whatever see wants.
Her excuse was reservations will reserve whatever flight you want just because you ask. I said that's the point of IRROPS.
Her excuse was reservations will reserve whatever flight you want just because you ask. I said that's the point of IRROPS.
In your complaint letter to DL I would stress this point along with everything else.
Jul 15, 2016, 9:23 am
#51
Suspended
Join Date: Jul 2010
Location: Orlando, FL Area
Programs: Delta SkySponge ExtraAbsorbent, SPG Gold
Posts: 29,988
You are definitely right about CVG. No one else compares to the employees there.
Jul 15, 2016, 10:22 am
#52
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
It got me thinking though how D1 on JFK-LAX and other routes has changed things....... This was no problem at all, and I enjoyed what I would consider D1 service on the JFK-LAX flight (and a rejected takeoff on the LAX-SMF flight, but that's another story). I presume that since it is now labeled D1 this would no longer be possible, right? I don't seem to recall when DL implement the change from FC to D1 on the JFK-LAX route.
Jul 15, 2016, 10:25 am
#53
Join Date: Jun 2004
Location: San Diego
Programs: IHG Spire Amb, HH Diamond, DL Diamond and 1MM
Posts: 3,612
Pay the up-charge and refund later
A risky strategy might be to pay the "up-charge" and request a refund from Delta after flying.
It took United two month to credit back a booked flight that they later dropped from their schedule. Personally, I wouldn't want to float that big of a charge on Amex even if i did get it refunded later.
OP, please keep us posted.
It took United two month to credit back a booked flight that they later dropped from their schedule. Personally, I wouldn't want to float that big of a charge on Amex even if i did get it refunded later.
OP, please keep us posted.
Jul 15, 2016, 10:29 am
#54
Join Date: Jan 2002
Location: Orlando, FL
Programs: Delta GM/1.5MM ~ United Silver ~ Marriott Lifetime Titanium
Posts: 1,434
LAX Skyclub is the place I've had more problems with than any other one in the system, even being told that a RUC wouldn't move me up in the upgrade queue and arguing with me about how he knew how the upgrades worked. Flat out refused to attach it to the account. One call to the DM line and BAM, was #2 (for 2) and got the upgrade.
Jul 15, 2016, 10:29 am
#55
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
Jul 15, 2016, 11:29 am
#56
Join Date: May 2010
Location: Kanasas City
Programs: DL DM, 2 MM; Hilton Diamond
Posts: 362
Yes, she feels that it's her duty to ensure that passengers pay what she feels is the correct amount, and doesn't care if Reservation or anyone else felt otherwise. I'm mean she flat out told me it's the job of Red Coats/TAs to collect additional money even if a ticket has been issued.
Jul 15, 2016, 11:48 am
#57
Join Date: Feb 2016
Programs: DL DM, SPG Plat 100/LT Gold, Marriott Plat, National Executive Elite
Posts: 2,988
A risky strategy might be to pay the "up-charge" and request a refund from Delta after flying.
It took United two month to credit back a booked flight that they later dropped from their schedule. Personally, I wouldn't want to float that big of a charge on Amex even if i did get it refunded later.
OP, please keep us posted.
It took United two month to credit back a booked flight that they later dropped from their schedule. Personally, I wouldn't want to float that big of a charge on Amex even if i did get it refunded later.
OP, please keep us posted.
I paid it because I had no other option. Contacted CS after and they refunded it all plus additional (in the form of vouchers) to make up for the error. Definitely risky though.
Jul 15, 2016, 11:53 am
#58
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
JDR, that really made me laugh. I was forced to do this once for the only flight that could get me somewhere, the Red Coat wouldn't budget, and it was less clear that money wasn't due as I hadn't been reticketed yet.
I paid it because I had no other option. Contacted CS after and they refunded it all plus additional (in the form of vouchers) to make up for the error. Definitely risky though.
I paid it because I had no other option. Contacted CS after and they refunded it all plus additional (in the form of vouchers) to make up for the error. Definitely risky though.
Jul 15, 2016, 12:31 pm
#60
FlyerTalk Evangelist
Join Date: Jun 2015
Location: Back in Reds Country (DAY/CVG). Previously: SEA & SAT.
Programs: DL PM 1MM, AA PLAT, UA Silver, Marriott Bonvoy Titanium
Posts: 10,395
Granted you already can do this by saying "screw it" and take a refund and go buy a ticket on another airline, providing they have seats available and their flights are operating, but if an airline did this for IROPs on their own metal, I think you'd be on the verge of having riots in the airport and such a move would also likely be inviting some harsh DOT regulations on the practice.