Originally Posted by
TrojanTraveler
Widgets, you seen like a great example of DL people, but this actually doesn't surprise me. While not every person, with each passing month I see DL front line becoming more antagonistic, passive-aggressive, outright hostile, and never mind the flow of misinformation and outright lies. I have no idea why this is happening, but as I've mentioned elsewhere, it's sad. DL's people were what made it such a pleasure to interact and fly with them.
Where before I was surprised when a DL person wasn't like that (a well-informed person who did their job with pleasure, and it showed), now I am surprised when a DL person is like that.
That definitely seems to be the case at major hubs now. I love the CVG staff (see the same faces all the time), but I've noticed a decline in the quality of staff at the other hubs (except for MSP of course).