Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
Luckily since it's an 11 PM flight I was planning to skip meal service anyway.
Mar 4, 2019, 12:54 pm
#902
Join Date: Mar 2010
Programs: DL PM, Bonvoy Gold
Posts: 8,414
I have experienced this mistake when flying out of MSP, LAX, JFK and SFO. There have been reports of this exact problem out of ATL, AMS and other huge hubs. These are all major international hubs that certainly should have all of the special meal options stocked. There is a pattern that clearly points to a problem in their system.
Mar 4, 2019, 7:48 pm
#904
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Mar 4, 2019, 8:03 pm
#905
Join Date: Sep 2007
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There is one for all meals, but anything for this type? On the AA forum, the Diabetic option is a popular choice, I just wondered how it was, on Delta?
Mar 4, 2019, 10:23 pm
#906
Join Date: Jan 2003
Location: Northern Minnesota, US
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FA on my flight today showed me a note at the bottom of the manifest saying that they are having issues with the emails going to some people about the preorder meals. It said they are working on it and expect a fix in 10 days. This may be behins my total lack of emails on the subject.
Mar 5, 2019, 11:20 am
#908
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Mar 5, 2019, 12:35 pm
#910
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I just checked the Delta website, and see that, indeed, DeltaOne customers can pre-order Korean, Chinese, or Japanese meals between the U.S. and the corresponding countries-- independent of the email pre-select option. This is great info.
I'll try to pass this tip along to other pax next time I fly Delta. As I previously stated, the rest of the A350 was great...this was my first time to encounter this "short catering" issue.
Mar 5, 2019, 7:11 pm
#912
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Mar 6, 2019, 7:39 pm
#915
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Have a JFK-BCN flight coming up this Saturday, no email yet. Hoping I'll get it for that one.
Strangely enough I did receive an email for a recent MSY-DTW flight for lunch selection.
Strangely enough I did receive an email for a recent MSY-DTW flight for lunch selection.