Sep 24, 2019, 9:23 am
Last edit by: michab
The following website seems to allow you to preview the menu options ahead of time: http://cloud.o.delta.com/fltInfo
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
The Delta App lets you pre-select meals 7 days prior to departure. You may or may not receive an email around the same time (it's inconsistent whether you even receive an email). On the "MY TRIPS" tab, any eligible trip in the list will have a SELECT YOUR ENTREE button; this also appears if you tap on a trip and are viewing the individual trip details. The app is able to handle selections for multiple passengers traveling on the same record (i.e. you will be able to make selections on behalf of traveling companions)
Sample screenshot:
PRE-COVID: If you don't get the email, or only one of multiple passengers receives the email*, you can ask a phone or Twitter/FB agent for the choices, and they can make your selection up until T-24h (not all agents are sharp about this, so you may need to explain that you want to pre-order a regular meal, *not* one of the special vegetarian/Kosher meals etc. HUCA as needed) Nowadays it is unclear if agents can even still do this (or if just the average phone/chat agent does not know how to do so anymore)
*If this happens, double check that you have an email address (for each passenger) in the reservation. (But this can happen at random anyway even if you do have an email address listed.)
Pre-ordering Meals on Delta, the Definitive Thread
May 3, 2023, 8:20 am
#1502
Join Date: Dec 1999
Location: NYC/PHX
Programs: IATA, Sabre, AvgeekAgent
Posts: 1,958
Day of departure, I opted to hedge with a Nathan's hotdog, charcuterie and a really tasty pasta dish in the SkyClub...but, sure enough, once onboard, the FA asked if I had pre-ordered the "short rib" (ended up being quite good).
Last edited by NYC Flyer; May 3, 2023 at 8:21 am Reason: gr
May 3, 2023, 10:11 pm
#1503
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
I spoke to multiple Delta text message agents today and after a few minutes "Bob, Customer Experience Supervisor" confirmed. "Our pre-select information is not available at this time, and i would not be able to provide a time frame when this would be available."
not sure how widespread this is but seems to effect more than just 737X aircraft. .. well i have seat in row 2 on an odd # flight so maybe FEBO will treat me well. Also when I get my PDB I'll ask the FA to "save a steak for me, please". haha. gotta work all the angles.
not sure how widespread this is but seems to effect more than just 737X aircraft. .. well i have seat in row 2 on an odd # flight so maybe FEBO will treat me well. Also when I get my PDB I'll ask the FA to "save a steak for me, please". haha. gotta work all the angles.
May 13, 2023, 10:40 am
#1504
Join Date: Jan 2013
Location: MSY
Programs: Delta 2.6 MM/FC/PM
Posts: 47
Select your meal before your flight.
Last night I received an email to select my meal before next Friday night's (May 19th) flight to Keflavik. I click on the link and select my entree and then this message pops up:WE'RE SORRY
Very weird to have such a short deadline.
WE'RE SORRY
The deadline to preselect your meal preference for your upcoming flight to KEF has passed. You will still be able to select your meal on board.
Very weird to have such a short deadline.
Last edited by landrover; May 13, 2023 at 10:42 am Reason: Spelling
May 13, 2023, 11:01 am
#1505
Join Date: Jun 2013
Programs: DL Diamond, UA Premier Gold
Posts: 2,939
Last night I received an email to select my meal before next Friday night's (May 19th) flight to Keflavik. I click on the link and select my entree and then this message pops up:WE'RE SORRY
Very weird to have such a short deadline.
WE'RE SORRY
The deadline to preselect your meal preference for your upcoming flight to KEF has passed. You will still be able to select your meal on board.
Very weird to have such a short deadline.
May 13, 2023, 4:58 pm
#1507
Join Date: Jun 2009
Location: Somewhere
Programs: Delta Plat
Posts: 3,363
Might be a new bug. I was unable to select my meal for a few days up until yesterday my flights today. It would give me that error on the website and on the app it would only give me the option to optout.
May 13, 2023, 8:42 pm
#1508
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
What cabin are yiu booked in to KEF? KEF front cabin is only PS. There is no F/D1. Likely causing issues.
May 14, 2023, 1:07 pm
#1509
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
May 14, 2023, 1:12 pm
#1510
Join Date: Jul 2014
Location: BOS/DEN/BUR
Programs: DL Gold, UA Gold, B6 Mosaic, Marriott Gold
Posts: 745
May 14, 2023, 1:21 pm
#1511
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
May 14, 2023, 1:47 pm
#1512
Join Date: Dec 2014
Location: BOS/SIN
Programs: DL PM, OZ Diamond Plus, BA Silver
Posts: 1,803
May 14, 2023, 2:34 pm
#1513
FlyerTalk Evangelist
Join Date: Sep 2003
Location: San Antonio
Programs: DL DM, Former AA EXP now AY Plat, AC 75K, NW Plat, Former CO Gold, Hilton Diamond, Marriott Titanium
Posts: 27,046
In fact there was a thread about this very topic just a few days ago. User was confused why there was no D1/F cabin to KEF.
May 15, 2023, 2:37 pm
#1514
Join Date: Jan 2013
Location: MSY
Programs: Delta 2.6 MM/FC/PM
Posts: 47
My reservation shows "Delta One". Even the seat map states Delta One and the equipment is a 757-200.
May 21, 2023, 10:30 pm
#1515
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
Update: the end of last week I was on JFK-LAS and got upgraded to F about 36 hours out. Woke up to a nice upgrade email from Delta. lo and behold I check the Delta app and I have that dubious pre-select entree button. Well I clicked it and I was able to select a meal for both myself and companion. We enjoyed the burger... nice meal. This was a 737-900ER. So perhaps Delta has worked out the kinks... here's hoping.