Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Nov 12, 2015, 8:36 pm
#301
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Look at the seating chart. Mine still says Upgrade Unavailable (it's a tcon) but it shows the seating chart twice, once with my Y seat and once with "you can only view seats".
Nov 12, 2015, 8:38 pm
#302
Join Date: Jul 2011
Programs: Delta Platinum & MM, Marriott Lifetime Platinum, National Car Executive
Posts: 400
"Manage Upgrades"
On my iPhone app tonight still shows Medallion Upgrade Requested for my flight home next week. My outbound confirmed RP/OP upgrade is still fine for BOS-JFK-LAX. 
Last edited by mfFrom35K; Nov 12, 2015 at 8:45 pm
Nov 12, 2015, 8:40 pm
#303
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Isn't it great that DL IT does live alpha/beta-testing for these changes?
I still don't think they have an actual SW test group, or if they do somebody has no clue how to write test cases.
I still don't think they have an actual SW test group, or if they do somebody has no clue how to write test cases.
Nov 12, 2015, 9:56 pm
#304
Join Date: Feb 2013
Location: PHX
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Nov 13, 2015, 5:29 am
#305
Join Date: May 2015
Location: ATL
Programs: DL DM, GOES
Posts: 711
I love the big blue "Confirm" button.... "let me see, do I REALLY want a 1st UG.... well, no, just let me keep that lav-adjacent non-reclining windowless seat in the back". Why not invert that button's state & name to:
Nov 13, 2015, 6:00 am
#306
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Just checked and I have the same thing. And my RUC wait list disappeared.
Actually, when you follow the 'manage' link it goes to a new menu when one can physically request upgrades, for each segment of a flight, or all of them at once. Not sure yet if this differentiate medallion from RUC.
I called the diamond line and she said everything looks good on their end in my itinerary (same upgrade requests as before) but they are making changes that will take until Saturday but did not know what these changes are.
Actually, when you follow the 'manage' link it goes to a new menu when one can physically request upgrades, for each segment of a flight, or all of them at once. Not sure yet if this differentiate medallion from RUC.
I called the diamond line and she said everything looks good on their end in my itinerary (same upgrade requests as before) but they are making changes that will take until Saturday but did not know what these changes are.
Nov 13, 2015, 6:06 am
#307
Join Date: Jul 2003
Location: CHS
Programs: UA Mileage Plus, Delta Skymiles PM, AA ExPlat, Hilton Honors Gold, Marriott Gold
Posts: 362
As another data point, on my back to back JFK-SIN mileage runs coming up in a couple of weeks, one of my duplicate seat maps for a SIN-NRT leg disappeared as well.
FWIW, the DM agent that I spoke with was able to send me a confirmation email that showed me has having O space upgrade requests on all of my long haul segments. I guess that is all of the warm fuzzies that I am going to get from the DM line at this time.
FWIW, the DM agent that I spoke with was able to send me a confirmation email that showed me has having O space upgrade requests on all of my long haul segments. I guess that is all of the warm fuzzies that I am going to get from the DM line at this time.
Last edited by CAETravlr; Nov 13, 2015 at 6:08 am Reason: Spacing.
Nov 13, 2015, 6:06 am
#308
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That's my strategy too, although I'll be very annoyed if along the way, someone changed my upgrade request back to Medallion (free elite upgrade at T-5 into RU/OU) versus GUC (upgrade into RP/OP when inventory becomes available) for this domestic connection. When I booked it, upgrade space was available for everything but this segment and I had to argue and talk to a supervisor when the agent first tried to list it for just a Medallion upgrade and told me that it wouldn't matter. HA!
Nov 13, 2015, 6:07 am
#309
Join Date: Jul 2003
Location: CHS
Programs: UA Mileage Plus, Delta Skymiles PM, AA ExPlat, Hilton Honors Gold, Marriott Gold
Posts: 362
Still on the UG lists as far as anyone can tell...
Oops, duplicate post.
Last edited by CAETravlr; Nov 13, 2015 at 6:09 am Reason: Duplicate
Nov 13, 2015, 7:33 am
#310
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LOL. It's very rare, like once every other year, but I have chosen to decline upgrades before. In those rare cases I'm flying with someone that is non-status and I want to sit beside them to get work done in the air so I have more time to enjoy the city we are going to when I'm on the ground.
Nov 13, 2015, 7:52 am
#311
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
Today, the double seating chart re-appeared.
Nov 13, 2015, 9:15 am
#312
Join Date: Jun 2013
Programs: DL Plat, Hilton Diamond, Marriott Plat, IHG Plat, Hertz Prez Circle, National Exec
Posts: 1,357
I guess the TL
R version is hopefully these upgrades are only for selection before check in, and they don't expect to be doing "upgrades" to C+ at the gate.
Nov 13, 2015, 9:42 am
#313
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Nov 13, 2015, 9:57 am
#314
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Location: Minneapolis: DL DM charter 2.3MM
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DL could block off the middle seat in C+ like its European partners do in their Eurobusiness class. However, that would cost money, so it's extremely unlikely. OTOH, it would be an extreme game changer for many frequent travelers.
Nov 13, 2015, 9:57 am
#315
Join Date: Sep 2013
Location: CHI
Posts: 501