Dec 4, 2015, 7:08 am
Last edit by: Bowgie
Delta Comfort+ FAQs
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
Delta Comfort+ - A New Domestic Branded Fare Product
Summary (effective November 14, 2015, for travel on or after May 16, 2016, in the U.S.50 and Canada):
No selecting C+ seats at time of booking. Eligible pax must request a C+ upgrade by checking the box in the UPGRADE REQUEST section or calling Delta. If upgrade inventory is available, DM and PM may clear after booking. If upgrade inventory is not available, you will remain in your C- seat until such time that DL either releases inventory, or it goes to the airport for gate upgrade.
GM and FO window remains the same at T-72 and T-24 hrs respectively.
Upgrades may automatically place you in any C+ seat, including middle.
F and C+ are separate checkboxes, so you can request an F upgrade without requesting a C+ upgrade. "Double upgrades" from Y to C+ followed by C+ to F are possible.
In your My Delta Preferences page there is a new box where you can choose the default setting for 1st class upgrades and C+ upgrade preferences.
Pax with a companion will be ranked for a C+ upgrade according to the highest level... ie a DM + general member companion in the same PNR will clear after booking..
Maximum of 1 companion may request a C+ upgrade. Per DL FAQ: "If you have three or more passengers in your reservation, all passengers in the reservation must have Medallion status in order for any passengers to be eligible for Delta Comfort+."
Amex Companion Cert flyers are eligible for C+ upgrades.
To "downgrade" to C- seats (exit, other preferred seats) you must call Delta.
Complimentary upgrades to C+, once on board the aircraft, are not allowed regardless of status.
C+ currently not available with corporate discounts, because C+ currently uses ticket designator /WCOM and corporate discounts also use ticket designators. A fare code can only have one ticket designator. This limitation is apparently temporary.
So far Delta is saying this does not impact upgrades to F.
I have two separate flights on May 16, on two separate itineraries. As a PL, I was able to choose C+ seats shortly after booking months ago, by going through the new rigamarole... Today I was notified of upgrades to F on both itineraries, at the upgrade window. So for those who were wondering if a "double upgrade" can happen, yes, it can.
Delta Comfort for flights on/after May 16, 2016
Oct 13, 2017, 11:40 am
#2506
FlyerTalk Evangelist
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Posts: 10,745
Basically, if you do a sample booking and see C+ being sold as a separate fare class, it will tell you how the route is treated. Since C+ is not sold as a separate fare class on this route, you will be able to select C+ for free at your appropriate window (or purchase it as an add-on prior to your window). It looks like as of Sep 20th, you can request an automatic upgrade at your window. Previously, you had to manually select a C+ seat after your window opened on these routes.
So I looked at LAX-SYD and no C+ offered, select at window like olden times, got it.
But then I looked at routing through Asia. Some flights to PVG offered C+ for sale, but when clicking on the "Upgrade Eligbility" link, it said "Not Eligible for Upgrade to C+" or something like that. I was logged in as a PM.
So, even as a PM, no dice on a C+ upgrade on that route (which I would assume means the same for FO/GM)? Or is that DL IT being silly?
(This is so convoluted, I've already told her to forget about her DL status and just figure out who has the best price/routing/seats for her dates.)
Oct 13, 2017, 12:25 pm
#2507
Join Date: Dec 2002
Location: Washington, DC, Chapel Hill, NC (RDU)
Programs: DL Plat (won't hit DM again) 2MM (2.5), HH Gold, PC Gold, Hyatt Plat
Posts: 5,626
Thanks for the reply. After posting this I remembered I could just do a sample booking.
So I looked at LAX-SYD and no C+ offered, select at window like olden times, got it.
But then I looked at routing through Asia. Some flights to PVG offered C+ for sale, but when clicking on the "Upgrade Eligbility" link, it said "Not Eligible for Upgrade to C+" or something like that. I was logged in as a PM.
So, even as a PM, no dice on a C+ upgrade on that route (which I would assume means the same for FO/GM)? Or is that DL IT being silly?
(This is so convoluted, I've already told her to forget about her DL status and just figure out who has the best price/routing/seats for her dates.)
So I looked at LAX-SYD and no C+ offered, select at window like olden times, got it.
But then I looked at routing through Asia. Some flights to PVG offered C+ for sale, but when clicking on the "Upgrade Eligbility" link, it said "Not Eligible for Upgrade to C+" or something like that. I was logged in as a PM.
So, even as a PM, no dice on a C+ upgrade on that route (which I would assume means the same for FO/GM)? Or is that DL IT being silly?
(This is so convoluted, I've already told her to forget about her DL status and just figure out who has the best price/routing/seats for her dates.)
Oct 13, 2017, 12:48 pm
#2508
FlyerTalk Evangelist
Join Date: Oct 2011
Location: ATL
Programs: DL Scattered Smothered Covered Medallion, Some hotel & car stuff, Kroger Plus Card
Posts: 10,745
My argument will be stronger if she isn't eligible for C+ at all on the routings she'd have to take with DL (or if she has to wait until T-24/72 and hope there's something left).
Oct 13, 2017, 8:55 pm
#2509
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
I have a follow up question. A while back, I discovered that we could not request C+ on JFK-MSP part of a SNN-JFK-MSP flight. This was May 2016.
Is this still the case, that on a TATL where the connecting flight would have C+ as a separate fare class on the domestic leg, but the int'l leg is sold as an add-on, that this still bombs the PM (or DM or GM, etc) benefit on the non-TATL leg?
I'm considering MSP-MUC. It won't make or break the decision since the domestic leg isn't that long and I'd have a decent shot at exit row, but weighing C+ in the transit ATL or AMS equation.
I will say, the CR9 flight from JFK last year in the exit row after a long day of travel was extra-tiring. Survivable, of course. But the padding is bad and C+ is much quieter on the 9s.
Is this still the case, that on a TATL where the connecting flight would have C+ as a separate fare class on the domestic leg, but the int'l leg is sold as an add-on, that this still bombs the PM (or DM or GM, etc) benefit on the non-TATL leg?
I'm considering MSP-MUC. It won't make or break the decision since the domestic leg isn't that long and I'd have a decent shot at exit row, but weighing C+ in the transit ATL or AMS equation.
I will say, the CR9 flight from JFK last year in the exit row after a long day of travel was extra-tiring. Survivable, of course. But the padding is bad and C+ is much quieter on the 9s.
Nov 28, 2017, 12:31 pm
#2510
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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Flew RDU-BWI last Sunday on a CRJ-200. I was "upgraded" to "Comfort Plus" at T-24 which is limited to row 1. I was happy that despite the flight being 45 minutes in the air, we did get a full drink service including free booze in row 1. Everyone else on the plane got only bottled water.
Nov 29, 2017, 9:37 am
#2511
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,234
Flew RDU-BWI last Sunday on a CRJ-200. I was "upgraded" to "Comfort Plus" at T-24 which is limited to row 1. I was happy that despite the flight being 45 minutes in the air, we did get a full drink service including free booze in row 1. Everyone else on the plane got only bottled water.
Nov 30, 2017, 7:34 pm
#2512
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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Nov 30, 2017, 7:59 pm
#2513
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Flew RDU-BWI last Sunday on a CRJ-200. I was "upgraded" to "Comfort Plus" at T-24 which is limited to row 1. I was happy that despite the flight being 45 minutes in the air, we did get a full drink service including free booze in row 1. Everyone else on the plane got only bottled water.
Dec 1, 2017, 12:55 pm
#2514
Moderator: Hyatt; FlyerTalk Evangelist
Join Date: Jun 2015
Location: WAS
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However it's also possible a lot of people opt out of "upgrades" on a CR2 segment. (I don't mind it if I can get 1B or 1C...)
Dec 11, 2017, 8:06 pm
#2515
Suspended
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Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
What is the best technique for getting on the gate upgrade list for C+ but not getting auto upgraded?
I have a flight tomorrow, there are currently two open seats in C+, but they're both middles. The app says there are 4 C+ available. There are a few F upgrades available, but I'm far enough down the list that I don't expect to clear.
I have a flight tomorrow, there are currently two open seats in C+, but they're both middles. The app says there are 4 C+ available. There are a few F upgrades available, but I'm far enough down the list that I don't expect to clear.
Dec 11, 2017, 8:23 pm
#2516
Suspended
Join Date: Nov 2010
Location: MEM
Programs: Starbucks Green Card
Posts: 5,431
related: is there any way to tell if there is any inventory in the SU bucket?
the flight I'm wondering about is not currently selling C+, but I don't know if there could possibly be SU inventory without W or S inventory. Maybe it's already safe to check the upgrade request box?
the flight I'm wondering about is not currently selling C+, but I don't know if there could possibly be SU inventory without W or S inventory. Maybe it's already safe to check the upgrade request box?
Dec 19, 2017, 5:53 pm
#2517
In Memoriam, FlyerTalk Evangelist
Join Date: Jul 2002
Location: Durham, NC (RDU/GSO/CLT)
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Second time this has happened to me. For whatever reason DL.dumb didn't clear me into C+ despite it being wide open. Meanwhile, the crappy gate agent just cleared a bunch of NRSA's (identifiable by the BPs on the counter) directly into C+ from the standby list. Thankfully there was still some left and I got my seat, but only after I went to the GA and asked her to clear me.
Dec 19, 2017, 11:48 pm
#2518
Join Date: Jun 2004
Location: San Diego
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Posts: 3,611
Edits to Wiki
I made two changes to the wiki:
1. With one companion, C+ upgrades are ranked by highest (not the lowest) medallion status.
2. Companion cert flyers ARE eligible for C+ upgrades (and domestic F for that matter).
Delta made these changes sometime after the original wiki was written.
1. With one companion, C+ upgrades are ranked by highest (not the lowest) medallion status.
2. Companion cert flyers ARE eligible for C+ upgrades (and domestic F for that matter).
Delta made these changes sometime after the original wiki was written.
Jan 15, 2018, 11:19 pm
#2519
Join Date: Mar 2015
Location: NYC/ EWR/ PHL
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Downgrading a C+ "upgrade"
The wiki says: "To "downgrade" to C- seats (exit, other preferred seats) you must call Delta."
If i"m put in a middle and wish to downgrade, is it still the case that I need to call?
If i"m put in a middle and wish to downgrade, is it still the case that I need to call?
Jan 15, 2018, 11:51 pm
#2520
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,057