Preloading carry-ons
Jun 2, 2015 | 9:14 pm
#46
Join Date: May 2015
Posts: 2,881
My pet peeve is when passengers complain "I get free bags on Southwest" and I bite my tongue before explaining that there's no such thing as a free lunch, the cost is internalized elsewhere, and that causes them to mishandle more bags.
Jun 2, 2015 | 9:58 pm
#47
Join Date: Feb 2008
Programs: DL 5MM; 360; AA EXP
Posts: 1,501
2 passengers clapped for me when I insisted on charging someone for their oversize carry-on when it wouldn't fit onboard. This was all at the bottom of the jetway.
The FA was confused... "weren't you checking them for free at the gate?" And I said "Only if they're actually size-compliant! Everyone would haul their giant bags up to the gate if they expected them for free. It's punishing the guys who play by the rules."
The FA was confused... "weren't you checking them for free at the gate?" And I said "Only if they're actually size-compliant! Everyone would haul their giant bags up to the gate if they expected them for free. It's punishing the guys who play by the rules."
Jun 2, 2015 | 10:06 pm
#48
Join Date: May 2015
Posts: 2,881
I would have given you a JWD certificate and sent an handwritten note to HQ. FAs should be thrilled you were doing this. If DL would reward this (and stopping people with more than 2 carry ons) like they do getting a flight out on time, it would be great. If only the GAs everywhere (but I'd really love it at my home base of LAS where they are very lax about it) would do this...
My lobby has strategically placed carry-on size checks so it's easy to ask people to place their bag inside one. I try to catch as many as I can. My airport has an unusually large amount of 4-foot-long-backpacks. Just because you can strap it on your back doesn't make it carry-on size
Jun 2, 2015 | 10:28 pm
#49
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Prfrence
Posts: 5,723
This service was in effect on the first ATL-DCA flight of the morning on 6/2/15.
The bins overhead row 10 were just about full, which is a disservice to the people who actually had to sit in this row, and would find the bin overhead their seats already full (I sat in row 11 and got on with F/PREM boarding, so I was one of the first to reach stools and ropes and see what was going on).
The bins overhead row 10 were just about full, which is a disservice to the people who actually had to sit in this row, and would find the bin overhead their seats already full (I sat in row 11 and got on with F/PREM boarding, so I was one of the first to reach stools and ropes and see what was going on).
Jun 2, 2015 | 11:02 pm
#50
Join Date: Feb 2008
Programs: DL 5MM; 360; AA EXP
Posts: 1,501
Awww. The only place where I feel like I'm entirely in control of this as an employee is in the lobby. When I'm in the lobby, I have all the time I need to talk to passengers with large/too many carry-ons and either have them consolidate or check them.
My lobby has strategically placed carry-on size checks so it's easy to ask people to place their bag inside one. I try to catch as many as I can. My airport has an unusually large amount of 4-foot-long-backpacks. Just because you can strap it on your back doesn't make it carry-on size
My lobby has strategically placed carry-on size checks so it's easy to ask people to place their bag inside one. I try to catch as many as I can. My airport has an unusually large amount of 4-foot-long-backpacks. Just because you can strap it on your back doesn't make it carry-on size
But, more importantly--KUDOS to you for actually trying to enforce the carryon rules ^^^.
Jun 3, 2015 | 6:25 am
#51
Join Date: Oct 2006
Posts: 915
I just heard Peter Greenberg talking about this on CBS. He made it seem like agents were trolling for people who have too much carry on baggage and offered to valet it so that the boarding process is more efficient. The idea is to put the bags over the passenger's seat.
Talk about rewarding bad behavior....what happens when a number of people start taking
on two carry ons, knowing they might be helped. How will the rules followers feel when they get to their seats and find the OH bins filled?
In absence of any evidence to the contrary, I hate this. Flying LGA/ATL tomorrow, so I might have two cracks at seeing this.
Talk about rewarding bad behavior....what happens when a number of people start taking
on two carry ons, knowing they might be helped. How will the rules followers feel when they get to their seats and find the OH bins filled?
In absence of any evidence to the contrary, I hate this. Flying LGA/ATL tomorrow, so I might have two cracks at seeing this.
Jun 3, 2015 | 7:05 am
#52
Join Date: Jan 2006
Location: Brooklyn, NY
Programs: DL PM / SPG Gold
Posts: 584
Because your carry on is where you put your valuables and meds so they don't get stolen, the airlines recommend this. I'm sure as hell not leaving them at any front desk while I go to dinner either, I can spend the ten minutes to get it to my room myself.
Aside from that my company has a policy whereby my laptop and any sensitive material must not be out of my possession while traveling.
Aside from that my company has a policy whereby my laptop and any sensitive material must not be out of my possession while traveling.
Or do they go in the bag that goes under your seat?
David
Jun 3, 2015 | 8:55 am
#54
Join Date: Aug 2006
Location: SJC
Programs: DL DM MM, Atmos (Stupid name) Silver, Marriott Titanium, Hyatt Disc, Hilton Silver
Posts: 3,491
It depends. A lot of times, I'll carry a camera bag as my carryon that goes in the bin and it has more value than most people's bags with laptops in them. And I'm perfectly capable of loading a bag into the bin. It's not that difficult.
Jun 3, 2015 | 8:57 am
#55
Join Date: Aug 2006
Location: SJC
Programs: DL DM MM, Atmos (Stupid name) Silver, Marriott Titanium, Hyatt Disc, Hilton Silver
Posts: 3,491
Jun 3, 2015 | 9:01 am
#56
Join Date: Feb 2009
Location: USA
Programs: Chase Sapphire Reserve, WFBF
Posts: 1,582
Purely anecdotal here, but when I see WN gatehouses, there's the regular cluster of people, but they're all lined up. They know exactly where to be in line, and proceed. Boarding an airplane, especially a narrowbody, is going to take a while. However, I don't seem to see as many carryon luggage (as opposed to a bag, purse, laptop case, etc), except maybe the business traveler or the kid visiting his parents for the weekend. From what I hear from most leisure flyers that like WN, they check bags and brag about no checked bag fees, and unless they're in a hurry to get off the plane and go, they probably will check luggage.
However, to get on a tangent, as orderly as WN's boarding process seems, there are still hangups. They're all in line, spaced out due to the several-seconds delay to scan a boarding pass, but then they all get jammed up again as people try to decide which seat they want, scoot past others, put bags in the overhead (and block the aisle). I guess the only reason I bring that up is because of the constant debate of "if they got rid of bag fees, people would check more bags, there'd be less congestion in the aisles, and people would get their coveted bin space." It seems like the airlines have different pieces of the puzzle, but no one has been able to put them together yet.
However, to get on a tangent, as orderly as WN's boarding process seems, there are still hangups. They're all in line, spaced out due to the several-seconds delay to scan a boarding pass, but then they all get jammed up again as people try to decide which seat they want, scoot past others, put bags in the overhead (and block the aisle). I guess the only reason I bring that up is because of the constant debate of "if they got rid of bag fees, people would check more bags, there'd be less congestion in the aisles, and people would get their coveted bin space." It seems like the airlines have different pieces of the puzzle, but no one has been able to put them together yet.
Jun 3, 2015 | 9:38 am
#57
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA the REAL Washington; occasionally in the other Washington (DCA area)
Programs: AS MVPG 100K (Atmos Titanium) / 0.5MM; DL fallen PM (1.58MM = Complimentary Annual GM); AA Gold
Posts: 24,490
... However, there's a side benefit of the checked bag fees: fewer people check bags, so if you are one of those people, you'll get your bags faster. Last time I flew a legacy airline (regional E-175) the flight was full but there was a grand total of about 10 checked bags. As a result, our bags were coming out as soon as I got to the bag claim.
it depends on a number of factors, mainly how busy the destination airport is at the arrival time and how many rampers are available to offload and transport the bags
Jun 3, 2015 | 9:43 am
#58
Join Date: Sep 2006
Location: Berkeley, CA
Programs: UA Silver, Southwest A-List, Hilton Diamond
Posts: 820
http://www.thedenverchannel.com/news...maging-dia-jet
United subsequently ended the program. I'm sure after 8 years they probably could have figured out a lot of the bugs, but I'm not sure any airline/airport is willing to take on the cost of upgrading the jet bridges to try another experiment.
Jun 3, 2015 | 11:08 am
#59
Join Date: Jul 2014
Posts: 385
Concerns
So, I am good to put my bag up where I sit.
Jun 3, 2015 | 11:21 am
#60
Join Date: Jun 2014
Location: CA
Programs: DL DM, AA Gold
Posts: 223
Yes really. I do it the way you are supposed to do it, one properly sized carry on placed in the OHB above my seat. How is that wrong?