Originally Posted by
BamaGirl
I would have given you a JWD certificate and sent an handwritten note to HQ. FAs should be thrilled you were doing this. If DL would reward this (and stopping people with more than 2 carry ons) like they do getting a flight out on time, it would be great. If only the GAs everywhere (but I'd really love it at my home base of LAS where they are very lax about it) would do this...
Awww. The only place where I feel like I'm entirely in control of this as an employee is in the lobby. When I'm in the lobby, I have all the time I need to talk to passengers with large/too many carry-ons and either have them consolidate or check them.
My lobby has strategically placed carry-on size checks so it's easy to ask people to place their bag inside one. I try to catch as many as I can. My airport has an unusually large amount of 4-foot-long-backpacks. Just because you can strap it on your back doesn't make it carry-on size
