BosBizTravler

Hi,

I recently was told by my travel agency that the following is not allowed by airlines (specifically Delta in this incident)

I first purchased the following trip:

BOS-GRU leave 1/7/14
GRU-BOS return 6/24/14


This week, I had to make an emergency trip back to the US, so I went to purchase the following ticket:

GRU-SAV leave 1/18/14
SAV-GRU return 1/26/14

My travel agency cancelled my return trip above (GRU-BOS 6/24) because they said the inside roundtrip was not allowed and that if delta found it they would cancel whichever trip they deemed that was "not allowed"


I personally have done this plenty of times domestically in the US and never had an issue, I am not sure why the airlines would have a problem with this, in this trip I was not even going to the same destination (BOS).

Can anyone clarify this?

Thanks in advance!

BosBizTravler

misterbean

I think that's allowed.
What might not be allowed is substituting SAV for BOS.
Look up DL's Contract of Carriage:
It doesn't look like you are circumventing minimum stay requirements.. I think the travel agency misunderstood the rule.

I have also done what you are describing many times and have never had a problem.

eturowski

I thought nested itineraries were permissible? I just had one over the holidays (BOS-PBI for two weeks with PBI-CMH nested in the middle). In my case, I did it so I could book the PBI-CMH trip using my companion certificate for my husband.

RSSrsvp

I believe that your TA made a mistake and had no right canceling the 6/24 return like this. @:-)

BosBizTravler

That's what I thought! Now I am going to have to eat the change fee (300) plus the fare difference...not very happy about that.

RSSrsvp

Out of curiosity, why did you use a TA instead of buying the ticket yourself?

rylan

Your travel agent just screwed you.

If its soon enough perhaps you can get the ticket reinstated at the original fare.

us2

No, your TA should be eating those fees. The return was wrongfully cancelled as each of the nested RYs met their respective fare rules.

Ti22

You need a new travel agent....

BosBizTravler

Had to use a TA for this. Company policy. Domestic trips I book myself, but international travel must go through the TA. Usually it just consists of me sending them exact flight numbers I want and then they execute the ticket. But they got involved in this one because they thought there were problems (the nested RT).

I sent an email to delta to get an official opinion before I bring it to them.

BobH

It's called a nested trip -- I'm looking at a group tour where I have to fly to one city RT and the group goes some where else by plane RT on a different airline that doesn't even code share with Delta.

Bob H

lbcnu

I have done this before without any problems whatsoever and I have booked both directly and using a TA.

BosBizTravler

I have also, many times!

deltalirious

I also do not believe that there is anything illeagal, immoral or otherwise inadvisable with either booking or flying a "nested" trip.

motytrah

If it was Amex or Carlson they should have known better. I think misterbean is spot on with the CoC read. Make the TA put a manager on.