Originally Posted by SteveinA2

The good

1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers

The bad

1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.

Originally Posted by kelvinj

Wow, that's a whole lot of hate there. But, then I saw that the OP lives in DC and it all makes sense now. The DC crowd is quite...well, I won't say.

Looking at "the bad" list, the third point is so interesting. I often wonder, on what grounds is it that people assert that some visitors to the Sky Club bring down the exclusivity of the room? I have come to learn that you can't truly predict someone's salary, pedigree, educational credentials, credit score, values, moral superiority, delta spend, or worthiness of being alive based on the way that they look in the Sky Club.

But, then again, the DC thing may come into play. I'm quite the anomaly here. Although I live in the District, I don't make it a habit of asking people in the sky club, nor those seated next to me on the plane, what they do and where they went to school (and without the simple courtesy of first asking their name or how their day is going). I simply say hello to people, even if they are unattractive (another abnormal habit of mine).

Originally Posted by bubbashow

2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.

This doesn't happen. I have flown paid J, I have flown NRSA. When NRSA, meal order was taken....on a few flights with tight entrees, I as asked for a backup each time. Paying customer always gets meal before NRSA.

Originally Posted by Dovster

...but we wish that both of them would fly Continental...

Originally Posted by SteveinA2

...
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
....

Originally Posted by DLdweeb

I really wish we could still fly Continental...

Originally Posted by Dovster

Given my age, and that of Cholula, we are put on planes with Continental markings so that we don't get confused.

(Sometimes, of course, I take TWA.)

Originally Posted by 5khours

What I like.

1. Above average operational efficiency domestically.
2. Good domestic UG %

Here's what I don't like.

1. Still many international routes with no flat-bed seats.
2. Very average flat-bed seat despite being years behind the competition in putting these in.
3. No international F
4. No international F lounges
5. Terrible award redemption.
6. No international upgrades on reasonably priced fares.
7. SkyWars is a terrible alliance.
8. No international F awards on alliance partners.
9. Poor MM program.
10. Dishonest.

Originally Posted by bubbashow

This doesn't happen. I have flown paid J, I have flown NRSA. When NRSA, meal order was taken....on a few flights with tight entrees, I as asked for a backup each time. Paying customer always gets meal before NRSA.