Thoughts about Delta
Aug 23, 2013 | 7:28 pm
#1
Original Poster
Join Date: Aug 2003
Location: Washington,DC
Posts: 1,911
Thoughts about Delta
The good
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
Aug 23, 2013 | 7:36 pm
#2
Join Date: May 2004
Location: formerly Gold now Diamond, formerly MSY, now LAX, formerly NW, now DL
Programs: Hyatt Plat, Hilton Gold, SPG Gold, Delta Diamond/1MM
Posts: 4,735
Well, we all know the actual miles are completely useless. Months of only "medium" awards on the calenders.....they are going to have revenue based qualifications next year plus the usual EQMs too so that will weed some of the people out from Diamond and Plat. Hopefully not me....
Aug 23, 2013 | 7:56 pm
#3
Join Date: Mar 2005
Location: West of CLE
Programs: Delta DM/3 MM; Hertz PC; National EE; Amtrak GR; Bonvoy Silver; Via Rail Prfrence
Posts: 5,723
How do you know your customer value score? Is there a place online to check it? Or did you ask a front counter person or an SC concierge?
As far as your treatment as an HVC is concerned, have you contacted DL's local marketing manager here in the Washington area? Someone in my extended family is a 5MM on the Big D going back 30+ years and buys walk up tickets, and has regular contact with that individual.
As far as your treatment as an HVC is concerned, have you contacted DL's local marketing manager here in the Washington area? Someone in my extended family is a 5MM on the Big D going back 30+ years and buys walk up tickets, and has regular contact with that individual.
Aug 23, 2013 | 8:19 pm
#4
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
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http://www.flyertalk.com/forum/delta...er+value+score
I can't vouch for whether or not it still works.
I can't vouch for whether or not it still works.
Aug 23, 2013 | 9:50 pm
#5
Join Date: Aug 2008
Location: Planet Earth(most days)
Programs: Hilton Honors, SPG, Marriott
Posts: 1,544
The good
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
I agree with your points here
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
I have a feeling starting 2014, there will be a change to this. While it may never be published, I'm willing to bet that there will be a uber-high threshold on spend that will allow for a "secret" level or maybe a tiered level, much like GS or ConciergeKey.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
I would be naive to suggest that that never happens, but if you truly spent $32k in the last six weeks alone, suggests to me that you are up there in medallion rankings. While, most of my flying tends to keep me on TPAC routes, not once have I seen a F/A just walking down the aisle taking orders for dinner. Usually they are just hopping around the J cabin, introducing themselves and taking orders like crazy before the door shuts hitting everyone from the top tier status on down.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
I agree to a certain extent. But I would be willing to consider a Flagship style lounge inside the SkyClubs for those of us either in paid J or DM.
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
Aaaaand end dramatization. I agree that sometimes it's tricky, but if you take sometime to look, you will find what you are looking for.
5. Hate fact SWU's don't apply to any fare like AA
I agree.
6. Hate Choice benefits are so much worse than AA
That's not saying much.
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
I just chose dates at random in January, and while the non-stop on DL is 250,000 miles r/t, there were plenty of options on AF for 140,000 r/t in J.
My colleagues fly the ATL-JNB route once a month, paid J (or whatever variant of J) and they said the entire J cabin is filled with a lot of paid J. I find that this is a definite cause and effect based on how much J is revenue vs with Skymiles redemption. If you want to use a skymiles redemption on this (and I find SYD to be similar in this resepct) you will pay a premium, because if you don't use your miles, either someone else will or someone else will pay the premium fare.
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
I agree with your points here
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
I have a feeling starting 2014, there will be a change to this. While it may never be published, I'm willing to bet that there will be a uber-high threshold on spend that will allow for a "secret" level or maybe a tiered level, much like GS or ConciergeKey.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
I would be naive to suggest that that never happens, but if you truly spent $32k in the last six weeks alone, suggests to me that you are up there in medallion rankings. While, most of my flying tends to keep me on TPAC routes, not once have I seen a F/A just walking down the aisle taking orders for dinner. Usually they are just hopping around the J cabin, introducing themselves and taking orders like crazy before the door shuts hitting everyone from the top tier status on down.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
I agree to a certain extent. But I would be willing to consider a Flagship style lounge inside the SkyClubs for those of us either in paid J or DM.
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
Aaaaand end dramatization. I agree that sometimes it's tricky, but if you take sometime to look, you will find what you are looking for.
5. Hate fact SWU's don't apply to any fare like AA
I agree.
6. Hate Choice benefits are so much worse than AA
That's not saying much.
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
I just chose dates at random in January, and while the non-stop on DL is 250,000 miles r/t, there were plenty of options on AF for 140,000 r/t in J.
My colleagues fly the ATL-JNB route once a month, paid J (or whatever variant of J) and they said the entire J cabin is filled with a lot of paid J. I find that this is a definite cause and effect based on how much J is revenue vs with Skymiles redemption. If you want to use a skymiles redemption on this (and I find SYD to be similar in this resepct) you will pay a premium, because if you don't use your miles, either someone else will or someone else will pay the premium fare.
Aug 23, 2013 | 10:59 pm
#6
Join Date: Sep 2012
Programs: DL DM, MM
Posts: 2,976
The good
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
Aug 23, 2013 | 11:57 pm
#7
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Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Quote:
Originally Posted by SteveinA2
The good
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
32 is high....
Originally Posted by SteveinA2
The good
1. The new BE is great. Best part is the upgraded seats and food, especially the soup and pre-order of Japanese meal.
2. Love the fact employees verbally recognize Platinum and Diamond folks
3. Love some agents that help customers
The bad
1. Hate fact Delta don't value HVC. Have spent $32,000 on flown Delta flights in the last 6 weeks yet my Customer value score is unchanged at 32. Why an earth they don't have a diamond level based on spend is beyond my comprehension.
2. Hate fact BE cabin service does not go to HVC first. Why don't I get my meal choice when I paid $12,000 but a NRSA gets his.
3. Hate the fact they allow anyone in sky clubs...put up the price and maintain its exclusivity
4. Hate fact that I spend >$50K a year on Delta, but when I want to redeem a simple award to fly on vacation it is impossible
5. Hate fact SWU's don't apply to any fare like AA
6. Hate Choice benefits are so much worse than AA
7. Hate fact surveys that are emailed never focus on skymiles or service just seat quality and whether the window has scratches ???
8. Hate fact that there is never one award to South Africa on Delta less than 380,000...Kinda wondering why someone does not sue Delta for fraud on this route.
32 is high....
Aug 24, 2013 | 4:17 am
#8
Join Date: Nov 2004
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Posts: 6,315
Aug 24, 2013 | 4:29 am
#9
In memoriam, FlyerTalk Evangelist
Join Date: May 2005
Location: PIT
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Posts: 15,407
IIRC, without going thru 1175 posts in the other thread, I don't remember anyone reporting numbers higher than, maybe, mid to high 30s, and those people claimed to spend quite a bit or real $$$. There were quite a few zeroes.
Aug 24, 2013 | 4:44 am
#10
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Join Date: Dec 2009
Location: HKG
Programs: DL FO, UA, AA, AsiaMiles, SPG, HHonors
Posts: 7,982
Quote:
Originally Posted by StuckOnSegments
32 is high....
Quote:
Originally Posted by HongKonger
We don't actually know that
Quote:
Originally Posted by troyintn
I do not think so, but have no way to know for sure other then what my numbers are..
IIRC, without going thru 1175 posts in the other thread, I don't remember anyone reporting numbers higher than, maybe, mid to high 30s, and those people claimed to spend quite a bit or real $$$. There were quite a few zeroes.
Originally Posted by StuckOnSegments
32 is high....
Quote:
Originally Posted by HongKonger
We don't actually know that
Quote:
Originally Posted by troyintn
I do not think so, but have no way to know for sure other then what my numbers are..
IIRC, without going thru 1175 posts in the other thread, I don't remember anyone reporting numbers higher than, maybe, mid to high 30s, and those people claimed to spend quite a bit or real $$$. There were quite a few zeroes.
If the numbers represented a countable value with higher numbers better, one would expect a fairly large sample to have numbers all over the spectrum, with the frequency of higher numbers falling off in a predictable pattern, probably logarithmic or normalized. Zero is common and higher numbers are rare, but single digits other than 0 haven't shown up as much as one would expect while certain high numbers have repeated themselves several times. That doesn't make much sense. I don't believe drawing any particular conclusion about the meaning of this number is appropriate from the available data.
Aug 24, 2013 | 4:53 am
#11
In memoriam, FlyerTalk Evangelist
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Aug 24, 2013 | 5:24 am
#12
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Aug 24, 2013 | 4:49 pm
#13
Join Date: Jul 2003
Location: SRQ
Posts: 2,175
The highest, I saw was 52, and I am a 17, while my wife is a 9.... given my spending habits and what others have said theirs is and then their numbers etc etc -well, it appears that the higher #'s are higher spenders....
Aug 24, 2013 | 8:53 pm
#14
Join Date: Dec 2002
Location: Bloomfield, MI, USA
Programs: DL Gold
Posts: 703
I agree. As a former multi-time a year TPAC paid J flyer, having experienced real J lounges, and having read of the scrums the SkyClubs have become, I'd say DL is in dire need of lounges at the gateways (LAX, SEA, MSP, DTW, JFK, ATL) for paid J with decent snacks and drinkable booze.
Aug 24, 2013 | 9:35 pm
#15
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I agree. As a former multi-time a year TPAC paid J flyer, having experienced real J lounges, and having read of the scrums the SkyClubs have become, I'd say DL is in dire need of lounges at the gateways (LAX, SEA, MSP, DTW, JFK, ATL) for paid J with decent snacks and drinkable booze.
(having spent lots of time in TPE, SIN, HKG, YVR.) The latter is for flexibility as OZ Z fares are really Y fares with an upgrade; the rest can be flexible or inflexible.