grlmopz

Hi all,

I have a Skymiles Business Class booking from JFK-DKR tomorrow night.

This evening, I attempted to check in online was told that I would be unable to check in because I am required to show my credit card.

The problem? The credit card was cancelled due to a fraudulent charge and it no longer exists.

The first online support representative indicated that I would be denied boarding. Is this true? If so, I'm pretty upset. I've spent more than $1000 for visas, hotels and internal flights for this trip.

Thanks in advance.

us2

I've never heard of this before. Something to do with the fact that DKR is the destination?

Do you have old statements with the old card number and any correspondence from the credit card company regarding the fraudulent charge?

roknroll

Is your address, or the CC registered overseas? That could be part of it. Best bet is probably to print out an old statement or call the CC company and have them fax/email you one.

Is it your skymiles account that you booked the award with, and is the CC in your name? If so, it will probably be okay at the airport. If the miles and/or CC were from someone else but you are traveling, then you might have a problem.

Often1

It's an anti-fraud measure and DKR is perhaps the most fraud prone location in the world.

Call back, get a supervisor. DL may be able to verify that your new card # is associated with the same account as the old # and allow you to present the new card.

Alternatively, a supervisor may be able to override the system and allow a new ticket to be issued in the same fare bucket and at the same price as the old ticket and then cancel and refund the old ticket.

xliioper

There are several existing threads on this requirement. This is nothing new. Here is of the more recent ones --

http://www.flyertalk.com/forum/delta...ard-check.html

us2

Thanks for the link. Always good to learn something new.

Bowgie

When I've had to "present the card", not on DL, but on TG in Thailand, it was sufficient to recite the old card number. I have gotten the "must present card" warning on Delta.com when using my wife's account and cc to buy a ticket for me. At that point, I gave up and used my own log-in and cc.

Tennis69

I have had to do this on QR, CZ, and EY. Not all the flights with them but some of the flights. The gate agent does nothing except look at the card so there is no way of them knowing if the card has been canceled.

MSPeconomist

The problem is that when a card is cancelled or has expired, many people do as they're told and cut up the card and then throw away the pieces. Now one apparently one must retain the old card and carry it around for up to a year just in case it's needed in order to board a plane using a ticket that may have been purchased with that card.

gemdigital

grlmopz,
I travel to Africa several times per year. If I fly into Nairobi, they have asked for me to show the credit card I used to purchase the ticket. Though, when I fly into JRO (Kilimanjaro Intl Airport) they do not ask. As it was explained to me, they have anti-fraud measures in place, and so the requirement to show the card.

The GA stated it was to high risk locations where CC fraud was prevalent.

Sabai

No, that would be LOS, with ABV as a close second.

dEagleS

As long as your name is the same on the CC and on the ticket, I don't see why the would even want to physically see the card.

OTOH, I wonder if the CC merchant agreement even permits them to physically require to see a card post-sale. (the purchase of the ticket is already completed, and charged, at the time of issuance, not the time of travel.)

SteveinA2

Happened to me, I didn't have an old credit card. All they did was charge my current card the same amount and also issued a credit on the original transaction.

I think they increased their risk doing this as they already had the money from the first charge (made 11 months earlier) but it was far less painful a process than it could have been.

An additional technique would be to just use another card and then claim a credit card refund after you return as you have documentation it was a duplicate charge

ffI

I had to do just that in Peru. I luckily held on to the card after cancellation.
We booked an Avois redemption LIM-CUS (a great value) on LAN and Rail tickets on Peru Rail from Ollantatambo to Machu Picchu
The card was canceled for suspected fraud.
At the Lima Airport we had to get the Lima Rail tickets
(for those who have not been there, it makes air tickets in 3rd world look positively easy by comparison)
We had 10 min to get the tickets and rush to gate and the agent took almost 9 min using that card for something or other. If we had brought the card, there was no way for him to do whatever he needed to do.
A Pre-Berlin wall East European state would not have had so much to do woth all our passports as Peru does for the Inca city.
For those who do decide to go to CUS, we found on landing that there is a PeruRail booth in Cusco (unlike LIM it is not manned all the time, so there may be a big wait, but good to know it is available if you miss it in Lima)

Pharaoh

Of course, Peru IS a third world country, by definition. (Typo for 2nd world?)