This is my first post, but I've been lurking for years.

My patience with the "updated" delta.com has been completely spent.
In addition to everything being significantly slower, and having to go through more steps to get to anything you want, it just DOES NOT WORK.

Current example: My flight JFK-BNA this weekend had a schedule change. I get the choices to "change;" or "accept" the changes, and after I "accept" the changes I should be able to change the itinerary, etc.

When I click "accept" it just takes me back to the same "change" or "accept" screen. Because of this, I can't even get to the "change" my itinerary.

I want to change my itinerary, yes. But I don't want to have to call! This is rediculous. I'm sick of companies "updating" websites by making them "prettier" but actually making them significantly less useful and prone to errors. Marriott just did the same stupid thing.

The worst part is, although nothing I actually want to do works, every single one of the dozens of new advertisements works great.

Please just give us the option of using the older version of the site. It worked, despite the broken award calender. This new site is a flashy piece of junk.

Six months ago i spent at least half an hour an delta.com... now I completely avoid it. Great job.

Sorry for the troubles you're having but hang in there. It's a work in progress.. cold comfort I know.

I have had similar issues as you with a sked change i have in January. Have you tried tweeting DeltaAssist? They should be able to make the change for you no problem and that should be easier than calling..

Call and complain and tell them you can't do anything on the website and thats why you had to call. Also send in an email complaint.

The website has the performance of circa-1990s dialup.

I agree - lets go back to street front travel agents, no website and paper tickets.... there were never problems back in the good old days!

No it doesn't - in fact it appears to me to be faster than the old model.

Wow you must be the lucky one person its faster for then. Its painfully slow at my office, noticeably slower than the old one from home or remote, and can't even get it to load properly on gogo or at busy skyclubs.

I agree with all your points man... but realistically, change to the old website is not going to happen, imagine you are the exec blessed the new site and spent millions of dollars and years of 'research' and are you going to roll it back? Delta can only improve the flashy crappy new site to make it more functional.

you can drop GOGO and sky clubs from the equation - thats a bandwidth problem not a website issue.

I'm not the only one - i work in an office with hundreds of travelers - we are based in ATL and the vast majority of them love the new web site and have no performance issues.

I think members of this board tend to forget that we are a minuscule portion of Delta flyers and service consumers (e.g. website users). I'm certainly not the only one who is NOT having problems with the website. A few dozen people on this board who whined doesn't make it the worst website ever.

The reaction to the changes to the website by some of the members of this board is CLASSIC change reaction. It is a change management case study heavy users of a system who react to the change in the "who moved my cheese" way, who changed things, this sucks and I'm not going to ever accept it... wah, wah and more wah. Not laughing at you, but it is exactly what you expect to see when significant changes are made to knowledgeable users of the system that changed.

The website does work, it does not have serious performance issues, it is a website so it certainly has problems, not denying that. If you are honest with yourself and decide to leave you baggage at the door of your office and log on to the DL website and take a cold unemotional look at it, you'll admit thats its not nearly as bad as some would want to believe it is. Or you can continue with your change management issues and continue to ..... about it - which is ok, most people have change issues.

I haven't noticed any problems with the website that weren't there with previous versions. I think it is just a new shade of lipstick on the same pig. Changing flights in a schedule change situation never worked for me before, I always call.

The one thing I can't stand (although it is just one extra click), is that there is no "logout" button anywhere but the home page.

Welcome to FT. Nice username BTW, gave me a chuckle.

I did give the new website a chance... multiple actually. Some of the major deficiencies and broken features that I complained and reported got fixed also. However, it doesn't leave the fact that it should never have been released in the condition it was, and that it is a bandwidth hog. You shouldn't need to be sitting on a network backbone to get the site to load and respond.

This seems to be the norm these days with websites... make it flashy looking with lots of ads, do minimal testing, and require multiple clicks to perform the same navigation. Just shove it out there and let end users find the bugs and problems.

Won't argue the network backbone comment do, but its also a problem for places like sky clubs to offer substandard connectivity. The last sky club i checked was giving a download speed of about .5 MBPS, thats pathetic. Wifi at Hilton or Marriott hotels is often about the same.

On the rest i disagree - of course there were bugs on day one and on, but like it or not it is easier, quicker and a whole lot less expensive than spending months testing release candidates internally and still not finding the same number of issues that a big user base will find in the first 30 minutes of release.

Worst web site redesign ever. I think they got a bunch of kindergartner students to do it. It's like "New Coke" all over again.

The web pages are clunky with too much material
The pages are slow to load
Not very Google Chrome friendly
Harder to find stuff, navigation is not as easy
Too many clicks to perform key functions

On a positive note, I think they are slowly fixing things behind the scenes.

I can now bookmark the advanced search page to skip all the junk on the home page. This wasnt working right after the launch.

The mobile app seems to work nicely, before it was not very functional. But the mobile version of the web site is less friendly now on my phone. Always stuck on "initializing".

And finally the darn country and language selector has stopped popping up (I always clear cookies). Seems like they are now sensing my location by IP address.

Keeping fingers crossed for more fixes.

At least for me, the LOG OUT link appears in any part of the site I'm in, in a tool bar type strip at the bottom left of the page next to my name and status.

Recent searches showed up again in the pulldown when you're looking for flights, so that was nice. Problem side effect is if you try to change dates, the calendar goes to the current month instead of the month of your recent or saved search.

This seems to be the norm these days with websites... make it flashy looking with lots of ads, do minimal testing, and require multiple clicks to perform the same navigation. Just shove it out there and let end users find the bugs and problems.

That's really the crux of it.

It's not the "where's my spoon?" issue... from a google chrome user with lots of bandwith and a good computer, who spends time on delta.com basically every day , the new format works terribly. Maybe not for some of you. Maybe you haven't pushed the site deeply enough to see all the little problems. It has just been mildly frustrating up to this point, but now i actually wanted to perform a function that I had done dozens of times effortlessly on the old site, and I simply can't.

I don't want to be a jerk, I just want a option in my profile where I can select "classic website mode" ...that would make everybody happy, while letting the EVP that spearheaded this update still claim to have "added value".