you can drop GOGO and sky clubs from the equation - thats a bandwidth problem not a website issue.

I'm not the only one - i work in an office with hundreds of travelers - we are based in ATL and the vast majority of them love the new web site and have no performance issues.

I think members of this board tend to forget that we are a minuscule portion of Delta flyers and service consumers (e.g. website users). I'm certainly not the only one who is NOT having problems with the website. A few dozen people on this board who whined doesn't make it the worst website ever.

The reaction to the changes to the website by some of the members of this board is CLASSIC change reaction. It is a change management case study heavy users of a system who react to the change in the "who moved my cheese" way, who changed things, this sucks and I'm not going to ever accept it... wah, wah and more wah. Not laughing at you, but it is exactly what you expect to see when significant changes are made to knowledgeable users of the system that changed.

The website does work, it does not have serious performance issues, it is a website so it certainly has problems, not denying that. If you are honest with yourself and decide to leave you baggage at the door of your office and log on to the DL website and take a cold unemotional look at it, you'll admit thats its not nearly as bad as some would want to believe it is. Or you can continue with your change management issues and continue to ..... about it - which is ok, most people have change issues.