Why can’t business class award seats be booked on Delta.com for Air France flights?
Mar 22, 2012, 8:49 am
#151
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
*sigh* I wish I could say more than "I'm sorry" folks, still no word what is going on (which is unusual in and of itself). It's not that I don't want to sell you a ticket using miles, I assure you.
I do 'check in' every day to see if there's been word, and will keep you as updated as I can.
I do 'check in' every day to see if there's been word, and will keep you as updated as I can.
Mar 22, 2012, 8:56 am
#152
Join Date: Jul 2007
Location: KUL/TPA/OTP
Programs: UA1k, DL
Posts: 3,138
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)
My response from DL regarding this concern. Really? Try another computer? No other reports? Scary stuff...
Thank you for writing to Delta Air Lines and allowing me the opportunity
to review your concerns regarding website.
We appreciate your comments. We truly regret your difficult experience
when you tried booking your travel through delta.com. Our website is
currently operational, and no similar reports have been recorded. Please
know that we continuously strive to make our site accessible for all
Internet users.
Please try again at a different time, on a different computer, or with a
different Internet connection to complete your transaction.
My response from DL regarding this concern. Really? Try another computer? No other reports? Scary stuff...
Thank you for writing to Delta Air Lines and allowing me the opportunity
to review your concerns regarding website.
We appreciate your comments. We truly regret your difficult experience
when you tried booking your travel through delta.com. Our website is
currently operational, and no similar reports have been recorded. Please
know that we continuously strive to make our site accessible for all
Internet users.
Please try again at a different time, on a different computer, or with a
different Internet connection to complete your transaction.
Last edited by Denolloyd; Mar 22, 2012 at 9:23 am
Mar 22, 2012, 9:01 am
#153
Join Date: Jul 2010
Location: SUX
Programs: BA Silver; HHonors Gold; SPG Gold; Points but dirt with everyone else
Posts: 8,050
Clearly some staff are not reading their memos. The @DeltaAssist agent I communicated with this morning was very enthusiastic about getting something up on DL.dumb indicating that this is a known problem, even if they can't post an estimated repair time. Hopefully he/she can convince someone to do it.
Mar 22, 2012, 9:21 am
#154
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
Oh I hope so - even if it's 'we don't have a fix ETA yet'...
I make it a point to let them know every time I see a glitch, or perceive one - if they system isn't working, I can't do my job effectively.
I make it a point to let them know every time I see a glitch, or perceive one - if they system isn't working, I can't do my job effectively.
Mar 22, 2012, 9:44 am
#155
Join Date: Mar 2010
Posts: 417
Wirelessly posted (iPhone 3G: Mozilla/5.0 (iPhone; CPU iPhone OS 5_1 like Mac OS X) AppleWebKit/534.46 (KHTML, like Gecko) Version/5.1 Mobile/9B179 Safari/7534.48.3)
My response from DL regarding this concern. Really? Try another computer? No other reports? Scary stuff...
Thank you for writing to Delta Air Lines and allowing me the opportunity
to review your concerns regarding website.
We appreciate your comments. We truly regret your difficult experience
when you tried booking your travel through delta.com. Our website is
currently operational, and no similar reports have been recorded. Please
know that we continuously strive to make our site accessible for all
Internet users.
Please try again at a different time, on a different computer, or with a
different Internet connection to complete your transaction.
My response from DL regarding this concern. Really? Try another computer? No other reports? Scary stuff...
Thank you for writing to Delta Air Lines and allowing me the opportunity
to review your concerns regarding website.
We appreciate your comments. We truly regret your difficult experience
when you tried booking your travel through delta.com. Our website is
currently operational, and no similar reports have been recorded. Please
know that we continuously strive to make our site accessible for all
Internet users.
Please try again at a different time, on a different computer, or with a
different Internet connection to complete your transaction.
Clearly some staff are not reading their memos. The @DeltaAssist agent I communicated with this morning was very enthusiastic about getting something up on DL.dumb indicating that this is a known problem, even if they can't post an estimated repair time. Hopefully he/she can convince someone to do it.
For a really fun time, ask the DL customer service machine about the meaning of your favorite provision in the CoC. I've got a whole stack of them, including one assuring me that I can get a full refund on any ticket at any time for any reason regardless of the fare rules.
Mar 22, 2012, 10:02 am
#156
Join Date: Sep 2008
Location: LAX
Programs: UA Plat (farewell DL :-<),Hilton Gold, Starwood Gold
Posts: 244
Mar 22, 2012, 11:23 am
#157
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
For a really fun time, ask the DL customer service machine about the meaning of your favorite provision in the CoC. I've got a whole stack of them, including one assuring me that I can get a full refund on any ticket at any time for any reason regardless of the fare rules.
Really, teasing and throwing rocks at front line res doesn't do anyone any good, and might get you re-routed to AUH via BOM with a 30 minute connection on your way to ATL from JFK...
Yeah, I went there!
PS - and the mileage credit would ONLY be from SAV to ATL, just to spice it up.
Mar 22, 2012, 12:23 pm
#158
Join Date: Dec 2006
Location: ORD/MDW
Programs: DL DM; SPG Gold
Posts: 1,733
*sigh* I wish I could say more than "I'm sorry" folks, still no word what is going on (which is unusual in and of itself). It's not that I don't want to sell you a ticket using miles, I assure you.
I do 'check in' every day to see if there's been word, and will keep you as updated as I can.
I do 'check in' every day to see if there's been word, and will keep you as updated as I can.
One agent did it for me once but in a different situation where O had already been processed but a schedule change had made the itinerary impossible.
Mar 22, 2012, 1:19 pm
#159
Join Date: Jan 2002
Posts: 197
E-Mail From SkyMiles VP!
I sent an e-mail to SkyMiles VP Jeff Robertson regarding the situation and here is his reply:
Thanks for your note. I’m well aware of the situation and so is the entire leadership team here at Delta. We have put some postings out on our website with respect to the issue and we continue to apologize for the inconvenience. I assure you that we are doing everything in our power to fix it. The issue however is more complicated however than anyone would expect.
Thanks for your note. I’m well aware of the situation and so is the entire leadership team here at Delta. We have put some postings out on our website with respect to the issue and we continue to apologize for the inconvenience. I assure you that we are doing everything in our power to fix it. The issue however is more complicated however than anyone would expect.
Mar 22, 2012, 1:38 pm
#160
Join Date: Mar 2011
Programs: Delta Ballast Medallion, Card Carrying Honorary KM
Posts: 553
So in the meantime, could you comment on the possibility for agents to re-book me on DL metal, opening Z where it's not necessarily available, if I were to call and asking for O upgrade of my W ticket, knowing that O just opened but DL cannot see/use it?
One agent did it for me once but in a different situation where O had already been processed but a schedule change had made the itinerary impossible.
One agent did it for me once but in a different situation where O had already been processed but a schedule change had made the itinerary impossible.
Mar 22, 2012, 1:38 pm
#161
Join Date: Nov 2010
Posts: 92
I sent an e-mail to SkyMiles VP Jeff Robertson regarding the situation and here is his reply:
Thanks for your note. I’m well aware of the situation and so is the entire leadership team here at Delta. We have put some postings out on our website with respect to the issue and we continue to apologize for the inconvenience. I assure you that we are doing everything in our power to fix it. The issue however is more complicated however than anyone would expect.
Thanks for your note. I’m well aware of the situation and so is the entire leadership team here at Delta. We have put some postings out on our website with respect to the issue and we continue to apologize for the inconvenience. I assure you that we are doing everything in our power to fix it. The issue however is more complicated however than anyone would expect.
Mar 22, 2012, 2:21 pm
#164
Join Date: Apr 2005
Location: New York, western US
Programs: DM/3MM
Posts: 4,246
Thanks again for your help.
Mar 22, 2012, 9:18 pm
#165
Join Date: Oct 2002
Location: LAS
Programs: PA FT, TW Gold, NW/CO PE, VK Eagleflyer
Posts: 7,173
I sent an e-mail to SkyMiles VP Jeff Robertson regarding the situation and here is his reply:
Thanks for your note. I’m well aware of the situation and so is the entire leadership team here at Delta. We have put some postings out on our website with respect to the issue and we continue to apologize for the inconvenience. I assure you that we are doing everything in our power to fix it. The issue however is more complicated however than anyone would expect.
Thanks for your note. I’m well aware of the situation and so is the entire leadership team here at Delta. We have put some postings out on our website with respect to the issue and we continue to apologize for the inconvenience. I assure you that we are doing everything in our power to fix it. The issue however is more complicated however than anyone would expect.
Y'all best not be holding your breath.
Last edited by Sabai; Mar 22, 2012 at 9:24 pm