The "Upgrade Declined" Button
Oct 20, 2011, 4:33 pm
#16
Join Date: Nov 2009
Location: Yellow Springs
Programs: AS 75k
Posts: 1,523
This is exactly the point. "Upgrade Eligible" means "Upgrade Declined". If you EVER see "Upgrade Eligible" on your reservation, CALL immediately and get it fixed. There have been reports here on FT saying that this has been noticed to happen weeks after booking but before the flight. DL has no idea why this is happening, as far as has been posted here on FT.
Oct 20, 2011, 4:45 pm
#17
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
However, delta.com uses the exact same "Upgrade Eligible" when you're signed in and searching for flights to purchase. At that point, it's used to denote that a flight has F/J seats that you may be able to upgrade into at some point. I'd suggest that they change the wording for when you didn't request an upgrade to something like "Upgrade Not Requested" to reduce the ambiguity.
Just kidding
Oct 20, 2011, 8:33 pm
#19
Join Date: Feb 2009
Location: Toledo, Ohio
Programs: DL DM, Hyatt Globalist, SPG Gold, Marriott Plat (lifetime)
Posts: 302
Had a flight from DTW to MCO and at day 6 noticed a bunch of seats disappear in F. Called the DM desk and was told I declined the upgrade ( yeah, right!)
Changed status and immediately cleared.
Good advice below regarding seeing upgrade eligible next to your reservation.
Changed status and immediately cleared.
Good advice below regarding seeing upgrade eligible next to your reservation.
Oct 21, 2011, 5:48 am
#21
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
I bought both tickets, one after the other, on Delta's website but with separate credit cards. Thanks to the information provided in this thread, I now note that my confirmation states, "upgrade eligible," while my husband's states, "upgrade requested." To my way of thinking, "upgrade eligible" does NOT mean "upgrade declined." The agent's characterization of the two as equivalent goes a little too far. But it is a good lesson -- to Delta, "upgrade eligible" is apparently meaningless, even for its Platinum elites, unless a second call is made.
Oct 21, 2011, 5:59 am
#22
Join Date: Jul 2006
Location: Chicago
Programs: UA 1K, HH Diamond
Posts: 2,055
This morning when my husband and I checked in for our flight tomorrow from DTW to BOS, I discovered that he (Gold Medallion) had been upgraded and I (Platinum) had not. So I called to inquire, and was told that when I booked I "pushed the upgrade-declined button" with my mouse for MY ticket. Never heard of this, never saw such a button/option, and am sure I would not have selected it. Anyone else encounter this problem or know where the "button" is located on the booking form? BTW, my disclaimer to the agent of any knowledge of this "button" availed me of nothing.
They fixed it and I cleared immediately.This is not user error, but a Delta "glitch"
Oct 21, 2011, 8:19 am
#23
FlyerTalk Evangelist & Ambassador: China
Join Date: Aug 2005
Location: DEN
Programs: DL DM/MM, UA 1K, AA Exp, HH Dia, WOH Glob, IHG Plat, Marriott Gold, NA EE, Hertz PC
Posts: 17,423
I still don't get what is the purpose of the "upgrade eligible" status? Simply a status to get elites who don't know they have to call in mad, and those that do to create more work for DL agents?
Oct 21, 2011, 8:55 am
#24
Join Date: Jun 2005
Posts: 173
Note that when booking on delta.com, if you uncheck the "Request Upgrade" box under "More Booking Options", you will not see ANYTHING on your itinerary about upgrades. The entire upgrade block is missing, and it looks like a non-medallion itinerary. It will not even list "Upgrade Eligible" in the usual spot to the right of the seats on the flights. I have declined upgrade requests several times in the last few months when traveling with small children.
So that leads me to believe that seeing "Upgrade Eligible" next to a flight with FC seats is not an issue with accidentally un-checking the "Request Upgrade" box when booked at dl.com
So that leads me to believe that seeing "Upgrade Eligible" next to a flight with FC seats is not an issue with accidentally un-checking the "Request Upgrade" box when booked at dl.com
Oct 21, 2011, 10:22 am
#25
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
Note that when booking on delta.com, if you uncheck the "Request Upgrade" box under "More Booking Options", you will not see ANYTHING on your itinerary about upgrades. The entire upgrade block is missing, and it looks like a non-medallion itinerary. It will not even list "Upgrade Eligible" in the usual spot to the right of the seats on the flights. I have declined upgrade requests several times in the last few months when traveling with small children.
So that leads me to believe that seeing "Upgrade Eligible" next to a flight with FC seats is not an issue with accidentally un-checking the "Request Upgrade" box when booked at dl.com
So that leads me to believe that seeing "Upgrade Eligible" next to a flight with FC seats is not an issue with accidentally un-checking the "Request Upgrade" box when booked at dl.com
Nov 2, 2011, 11:15 am
#26
Join Date: Mar 2003
Location: TUL
Programs: AA Plat, DL FO/1MM, UA Silver, Marriott Titanium, National Exec Elite
Posts: 2,102
Learned the hard way today to check for "Upgrade Requested." I passed the 6-day window for an LAX MR and noticed no upgrades. I called in to discover that I had "declined" the upgrade. Ha! 3/4 immediately cleared. The one that Didn't? ATL-LAX on the 77L... 7 seats left on a Monday evening. Ugh!
Just as a data point: I booked 3 identical trips one after another via Kayak. Before going to Kayak, I made sure that I was logged in on delta.com. The first one (today) everthing cleared at 6 days. The remaining 2 all said "Upgrade Eligible" until I called. What's scary is that a couple of trips that I had previously booked via delta.com also said "Upgrade Eligible" until I called. I don't know if they always said that or if the requests were removed somehow.
Just as a data point: I booked 3 identical trips one after another via Kayak. Before going to Kayak, I made sure that I was logged in on delta.com. The first one (today) everthing cleared at 6 days. The remaining 2 all said "Upgrade Eligible" until I called. What's scary is that a couple of trips that I had previously booked via delta.com also said "Upgrade Eligible" until I called. I don't know if they always said that or if the requests were removed somehow.
Nov 16, 2011, 8:35 am
#27
Join Date: Nov 2011
Programs: Delta Platinum; Marriott Platinum; Hertz PC
Posts: 39
I'm in an interesting spot. I just got my FO status yesterday and I have a trip booked for Friday. That trip was booked prior to getting FO status.
Side note: I know my chances of upgrade are next to nothing, but it doesn't hurt to try.
When I check the flight on delta.com it says "Upgrade Eligible". I called and spoke to a rep and she said that everything was fine and that I was on the upgrade request list and all is well.
Taking the advice from this forum, I hung up and called back, speaking to someone else. I got the exact same answer from the second person. "Jus' hang loose, blood. She gonna catch ya up on da' rebound on da' up(grade) side." (paraphrasing, of course)
Update: I just checked again and now it says "Upgrade Requested". Hmmmmmmmmmmmmmmmmm... seems the second call might have been a good idea!!!
Side note: I know my chances of upgrade are next to nothing, but it doesn't hurt to try.
When I check the flight on delta.com it says "Upgrade Eligible". I called and spoke to a rep and she said that everything was fine and that I was on the upgrade request list and all is well.
Taking the advice from this forum, I hung up and called back, speaking to someone else. I got the exact same answer from the second person. "Jus' hang loose, blood. She gonna catch ya up on da' rebound on da' up(grade) side." (paraphrasing, of course)
Update: I just checked again and now it says "Upgrade Requested". Hmmmmmmmmmmmmmmmmm... seems the second call might have been a good idea!!!