The "Upgrade Declined" Button
Oct 20, 2011, 6:03 am
#1
Original Poster
Join Date: Jan 2011
Posts: 3
The "Upgrade Declined" Button
This morning when my husband and I checked in for our flight tomorrow from DTW to BOS, I discovered that he (Gold Medallion) had been upgraded and I (Platinum) had not. So I called to inquire, and was told that when I booked I "pushed the upgrade-declined button" with my mouse for MY ticket. Never heard of this, never saw such a button/option, and am sure I would not have selected it. Anyone else encounter this problem or know where the "button" is located on the booking form? BTW, my disclaimer to the agent of any knowledge of this "button" availed me of nothing.
Oct 20, 2011, 6:17 am
#2
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
Programs: DL DM 2MM, Marriott LT Titanium, Hertz PC, Avis PC
Posts: 15,202
There is no such button/option to select "decline upgrade".
Its yet another Delta IT bug that is causing people to go from an upgrade requested status to declined or not requested. Of course, there is little incentive for them to fix it.
Apparently this is happening fairly often now.
Its yet another Delta IT bug that is causing people to go from an upgrade requested status to declined or not requested. Of course, there is little incentive for them to fix it.
Apparently this is happening fairly often now.
Oct 20, 2011, 6:17 am
#3
Join Date: Nov 2008
Location: Enn Why Cee
Programs: DL, CO, LH, BA etc...
Posts: 1,570
If you book through third-party sites, often times your upgrade does not show up as requested. you have to either pull up your reservation on delta.com and hope that the request upgrade link is active, or call dl reservations to get yourself added to the list...
still doesn't explain why wife was upgraded but you were (esp if on the same booking!), but this is one of the most common ways why the upgrade is not requested.
Welcome to FT!
still doesn't explain why wife was upgraded but you were (esp if on the same booking!), but this is one of the most common ways why the upgrade is not requested.
Welcome to FT!
Oct 20, 2011, 6:19 am
#4
Join Date: May 2010
Location: California, USA
Programs: DL PM, HH Diamond, Marriott Silver, National EE
Posts: 475
Just as a test, I went through a bogus booking of an LAX-ATL itinerary up to the point of completing the sale. I was logged in, and reviewed each screen carefully. It started out saying "Upgrade Eligible" and I never encountered any where that would allow me to decline the upgrade, up until the very last purchase screen.
Oct 20, 2011, 7:09 am
#5
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
There is no such button/option to select "decline upgrade".
Its yet another Delta IT bug that is causing people to go from an upgrade requested status to declined or not requested. Of course, there is little incentive for them to fix it.
Apparently this is happening fairly often now.
Its yet another Delta IT bug that is causing people to go from an upgrade requested status to declined or not requested. Of course, there is little incentive for them to fix it.
Apparently this is happening fairly often now.
Just as a test, I went through a bogus booking of an LAX-ATL itinerary up to the point of completing the sale. I was logged in, and reviewed each screen carefully. It started out saying "Upgrade Eligible" and I never encountered any where that would allow me to decline the upgrade, up until the very last purchase screen.
Oct 20, 2011, 7:20 am
#6
Join Date: Aug 2008
Posts: 208
Interesting to know.
There is a "request upgrade" box on both the basic and advanced booking screens. By default it is checked when you are logged in. If you start your search without being logged in or use a site like Kayak to search this box is likely not checked; essentially declining the upgrade.
Oct 20, 2011, 8:34 am
#8
Join Date: May 2010
Location: California, USA
Programs: DL PM, HH Diamond, Marriott Silver, National EE
Posts: 475
There is a "request upgrade" box on both the basic and advanced booking screens. By default it is checked when you are logged in. If you start your search without being logged in or use a site like Kayak to search this box is likely not checked; essentially declining the upgrade.
Oct 20, 2011, 10:24 am
#10
Join Date: Jun 2008
Location: BDU
Programs: DL:MM, Marriott:LTT
Posts: 8,779
I had this happen this week, too. There was nothing different in how the reservation was made versus the hundreds of other reservations where the updgrade default worked.
The PM Line told me they would add my to the UG list, but I didn't show on the list after the call. The DL app instructed that I needed to talk to an agent. When I got to the airport (LAS-ATL, 3:05 pm flight on Tue) my name was added to the UG list, but I wound up falling short for the battlefield UG. Not a big deal, I made it home and had a aisle exit row seat, but I do wonder if I would have cleared five days out had I been on the list from the start.
The PM Line told me they would add my to the UG list, but I didn't show on the list after the call. The DL app instructed that I needed to talk to an agent. When I got to the airport (LAS-ATL, 3:05 pm flight on Tue) my name was added to the UG list, but I wound up falling short for the battlefield UG. Not a big deal, I made it home and had a aisle exit row seat, but I do wonder if I would have cleared five days out had I been on the list from the start.
Oct 20, 2011, 10:42 am
#11
A FlyerTalk Posting Legend
Join Date: Jun 2004
Location: Either at the shooting range or anywhere good beer can be found...
Posts: 51,054
If you book through third-party sites, often times your upgrade does not show up as requested. you have to either pull up your reservation on delta.com and hope that the request upgrade link is active, or call dl reservations to get yourself added to the list...
still doesn't explain why wife was upgraded but you were (esp if on the same booking!), but this is one of the most common ways why the upgrade is not requested.
Welcome to FT!
still doesn't explain why wife was upgraded but you were (esp if on the same booking!), but this is one of the most common ways why the upgrade is not requested.
Welcome to FT!
Oct 20, 2011, 2:22 pm
#12
Join Date: Jan 2005
Location: LAS
Programs: VS Gold, UA Silver, IHG Plat / Bonvoy Gold / Hilton Gold / Hyatt Disc, National+, GE / CLEAR
Posts: 142
Unlikely they went through different ticketing routes -- one on Delta.com direct, and the other via Kayak? -- to buy two tickets together on identical routes.
They must have had separate PNRs. If a PM 'declines' the upgrade, why would they still upgrade the GM, unless they had separate PNRs? Wouldn't the GM getting upgraded trigger the PM getting the same-party upgrade, also?
Oct 20, 2011, 2:42 pm
#13
Original Poster
Join Date: Jan 2011
Posts: 3
I bought both tickets, one after the other, on Delta's website but with separate credit cards. Thanks to the information provided in this thread, I now note that my confirmation states, "upgrade eligible," while my husband's states, "upgrade requested." To my way of thinking, "upgrade eligible" does NOT mean "upgrade declined." The agent's characterization of the two as equivalent goes a little too far. But it is a good lesson -- to Delta, "upgrade eligible" is apparently meaningless, even for its Platinum elites, unless a second call is made.
Oct 20, 2011, 4:00 pm
#14
Join Date: Nov 2009
Programs: DL PM 1MM
Posts: 3,441
I bought both tickets, one after the other, on Delta's website but with separate credit cards. Thanks to the information provided in this thread, I now note that my confirmation states, "upgrade eligible," while my husband's states, "upgrade requested." To my way of thinking, "upgrade eligible" does NOT mean "upgrade declined." The agent's characterization of the two as equivalent goes a little too far. But it is a good lesson -- to Delta, "upgrade eligible" is apparently meaningless, even for its Platinum elites, unless a second call is made.
Oct 20, 2011, 4:22 pm
#15
FlyerTalk Evangelist
Join Date: Nov 2004
Location: 45° North
Programs: DL DM MM, HH Diamond
Posts: 10,196
This is exactly the point. "Upgrade Eligible" means "Upgrade Declined". If you EVER see "Upgrade Eligible" on your reservation, CALL immediately and get it fixed. There have been reports here on FT saying that this has been noticed to happen weeks after booking but before the flight. DL has no idea why this is happening, as far as has been posted here on FT.