Originally Posted by egleicher

I bought both tickets, one after the other, on Delta's website but with separate credit cards. Thanks to the information provided in this thread, I now note that my confirmation states, "upgrade eligible," while my husband's states, "upgrade requested." To my way of thinking, "upgrade eligible" does NOT mean "upgrade declined." The agent's characterization of the two as equivalent goes a little too far. But it is a good lesson -- to Delta, "upgrade eligible" is apparently meaningless, even for its Platinum elites, unless a second call is made.