DDCT

Everything is Delta's fault, according to the devout whiners.

Vuelos

Not everything, just long rambling posts without a point. Going to need to get an MBA on the OP to see if I can get some bullet points presented...

Still waiting for the OP to address what the problem was (other than poor communication by ASA) and if the poor communication would have changed the eventual outcome. However, the OP seems to not want to address that.

^

MikeMpls

Whining about the purported "whiners" somehow elevates people to a higher level?

If you don't like a post, stifle yourself & go read something else. This forum is rapidly turning back into a DL fan club.

DDCT

How do you feel about whiners whining about non whiners?

hazelrah

I complained about Pinnacle's VDB handling, and I got a letter from Pinnacle saying it was Delta's fault

Actually, its a true account

Vuelos

No, Mike I'm trying to see if there's an actual point to the post or if it's just another hit and run vent thread.

I would ask your opinion on travel matters but seeing as you do very little of it these days (and even less on DL) I wonder why you even bother posting in the Delta Forums anymore.

And finally, what's wrong with this being a "DL fan club"? Caustic attitudes are part of the reason DL has strayed from here...

avidflyer

Just an observation: All threads become pointless and dull the longer they get (other than stickies ). So by definition, the fewer the posts in a thread the more meaningful the info. All true so I would just say that we, who contribute to the length of the thread, must at some level enjoy the meaningless part or it would never get meaningless...?

StayingHomeIsBetter

Would it have changed the ultimate outcome? No, I would not have gotten home either way last night.

Did the situation impact me? Yes, I wasted a lot of time, that could have otherwise been billable, trying to find a way to get home, working proactively with SMS, working from information that, at best, could be called fictional.

At one point, I moved to a flight that that DL.com showed to be on time, for which the SMS rep had no indication of a problem.

However, as FlightStats clearly indicates, the flight had be posted at being delayed over an hour before the SMS agent moved me.

So, you tell me. Within the context of "we're one big happy family, and you'll get the same standard of service whether you are on a regional or a mainline flight", how long are are you willing to allow info on flight status to take to get get from ASA into the DL system?

Vuelos

Though thread titles that correlate to the posting actually help.

avidflyer

Agreed (AvidFlyer say as he adds useless and pointless data to the Ether )

Vuelos

@:-)

Now that's a pain in the ... and I will agree with you 100%. However, how often do you have to roll with the punches? Were you dealing with this hour(s) in advance or were you already at the airport?

That's a major weakness of DL and many of the US majors. regional carriers carry the flag of the selling airline and people rightly and sometimes not so rightly heap the blame on the wrong party. However, ASA is accountable to DL and DL should put the feet to the fire when they cannot properly communicate. However, I am sure that weather will be the ultimate write off for this issue.

StayingHomeIsBetter

Granted.

But, do you feel it is appropriate for DL employees at one location to be promising something that isn't going to happen at the "delivery" location?

"Promise them anything, get them on there way, let someone else pick up the pieces..." Best in class?

Since DL only provides hotel accommodations when the delay is their fault, they could address the hotel room capacity issue by trying a little harder not to screw up so often.

And, it won't be a voucher. I resolved that today. It will be good US dollars. While AMEX may, in effect, own DL body and soul they do not take DL vouchers in payment of credit card bills.

Actually, I'll come out ahead. Had DL given me a room voucher last night, I would not have received the Hilton credits. This way, I am one stay closer to requalifying for Hilton Diamond.

A little return on the frustration investment.

Vuelos

I'm sure that the lack of rooms in ATL last night was directly related to the magnitude of DL screwups not at all affiliated with the ice/snow storm and the number of employees and displaced travelers already put up by the time you arrived from TUL.

StayingHomeIsBetter

Again, this was not an issue of whether hotels rooms were available. People were finding hotel rooms. It was an issue that DL had given out as many rooms as it intended to give out.

Then, except for the apocryphal stories about DL still accommodating DMs (and maybe some PMs) for weather delays, weather issues should not be an issue in terms of depleting the number of rooms DL has to give out. Based upon their past behavior, I am confident that DL is not giving out scads of hotel rooms for weather-delayed PAX. If they were, the stockholders who post here would be squealing like stuck pigs.

Are you asserting that DL still has employees staying in vicinity hotels? If so, what is the basis for your confidence with that statement?

Vuelos

Direct communication with employees who are staying in multiple airport hotels. The roads were still iced in a majority of the city yesterday. They also have an FA training class running...