How about some good news?
Feb 16, 2010, 11:10 am
#1
FlyerTalk Evangelist
Original Poster
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, SPG/Bonvoid LT Titanium, Hyatt Globalist, $tarbucks Titanium
Posts: 14,412
How about some good news?
Even I'm surprised at the amount of bad news and complaining about DL on these boards lately, even new members to FT are coming out of the woodwork to express frustrations with Delta.
I know the merger is going well from a business end, but the ride has not been so smooth or positive for customers from PMDL and PMNW.
Which begs my question, has there been any good news from Delta recently?
I know the merger is going well from a business end, but the ride has not been so smooth or positive for customers from PMDL and PMNW.
Which begs my question, has there been any good news from Delta recently?
Feb 16, 2010, 11:19 am
#2
Join Date: Jun 2004
Location: BNA
Programs: DL FO - CO Gold
Posts: 618
Feb 16, 2010, 11:21 am
#3
FlyerTalk Evangelist
Join Date: Jun 2001
Programs: DL 1 million, AA 1 mil, HH lapsed Diamond, Marriott Plat
Posts: 28,190
Feb 16, 2010, 11:41 am
#4
Join Date: Dec 2009
Location: PEK & MKE
Programs: Amex-gold, Hainan-gold, Mrt-LT Titanium
Posts: 1,358
good news from BJ
Which begs my question, has there been any good news from Delta recently?[/QUOTE]
yes, i have some good news... The Delta lounge at the Beijing airport has new & improved breakfast with more choices.
& when i was in Bangkok last week, & my Air China flight was delayed 4 hours to BJ, The Delta BKK lounge accepted my PT card for 2 people, & my friends Gold card for 2 others, And yes we were all fling economy Air China, a non skyteam member. I was impressed that Delta took care of us in Asia.
yes, i have some good news... The Delta lounge at the Beijing airport has new & improved breakfast with more choices.
& when i was in Bangkok last week, & my Air China flight was delayed 4 hours to BJ, The Delta BKK lounge accepted my PT card for 2 people, & my friends Gold card for 2 others, And yes we were all fling economy Air China, a non skyteam member. I was impressed that Delta took care of us in Asia.
Feb 16, 2010, 12:11 pm
#7
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,719
Like the fact that I put in my PM # and get someone that cannot speak English or help me do a complex exchange and after calling back 5 times I final figure out I need to ask for an Elite agent. Or the fact that our accounts showed no miles or segments for 3 days and the note said check back in a few minutes.
Feb 16, 2010, 12:32 pm
#11
Join Date: Oct 2008
Location: RDU
Programs: AA GM, DL DM, DSC
Posts: 1,540
Mobile website working again
Account history properly showing segment activity again
Segment qualifiers got rollover based on MQM thresholds as opposed to status level
I've been UG'd on 20/20 flts so far this year.
Ok the last one isn't good news for everyone...
Account history properly showing segment activity again
Segment qualifiers got rollover based on MQM thresholds as opposed to status level
I've been UG'd on 20/20 flts so far this year.
Ok the last one isn't good news for everyone...
Feb 16, 2010, 12:37 pm
#14
Join Date: Aug 2003
Location: Mesilla, NM
Programs: DL DM 4.7 MM MQM Marriott Ambassador Lifetime Titanium AA CK
Posts: 2,719
Feb 16, 2010, 1:04 pm
#15
Join Date: Jul 2004
Programs: DL; AA; UA; CO; LHLX; NZ; QR; EK; BA
Posts: 7,445
Since Jan 1 2010:
- All check-in at JFK Terminal 2 always completed in 2 minutes or less; got through TSA in no more than 5 minutes.
- JFK-LHR 76D Business Elite; purser came to offer a bottle of sparkling wine to take with me; could not accept as I was making a connection (liquids rule) but gesture was nice
- Got off a NRT-JFK flight; ground agent recognized me as I entered FIS area and yanked me to front of line. With no bags to claim, total of 6 minutes from time the 777 door opened to exiting Customs.
- On a TATL flight in BE, purser gently persuaded my seat mate to move to other open BE seats so as to provide an empty seat next to me.
- Last week on AMS-EWR on an upgraded Z reservation; flight delayed 4+ hours due to mechanical (and waiting for another plane); rebooked me into J on an earlier KL-operated AMS-JFK flight, no questions asked despite upgrade on the EWR flight; allowed me to make an important dinner in NYC that evening...
Yes, some things are still right in this world....
- All check-in at JFK Terminal 2 always completed in 2 minutes or less; got through TSA in no more than 5 minutes.
- JFK-LHR 76D Business Elite; purser came to offer a bottle of sparkling wine to take with me; could not accept as I was making a connection (liquids rule) but gesture was nice
- Got off a NRT-JFK flight; ground agent recognized me as I entered FIS area and yanked me to front of line. With no bags to claim, total of 6 minutes from time the 777 door opened to exiting Customs.
- On a TATL flight in BE, purser gently persuaded my seat mate to move to other open BE seats so as to provide an empty seat next to me.
- Last week on AMS-EWR on an upgraded Z reservation; flight delayed 4+ hours due to mechanical (and waiting for another plane); rebooked me into J on an earlier KL-operated AMS-JFK flight, no questions asked despite upgrade on the EWR flight; allowed me to make an important dinner in NYC that evening...
Yes, some things are still right in this world....