How about some good news?
Feb 21, 2010, 12:18 am
#62
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,575
I guess you didn't get the new FA memo though. Reeses Cups are the new bananas.
Feb 21, 2010, 6:16 am
#63
Join Date: May 2005
Location: FLL
Programs: DL ♦M MM|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 5,044
Some do not like rollover. Personally I love it. But it does not work well for everyone.
Thread: Kill Rollover Now
Thread: Kill Rollover Now
Feb 21, 2010, 7:44 am
#64
Join Date: Dec 2009
Posts: 3
DL experience horrible compared to NW!
I have been a Platinum member with NW since 2003 and am growing increasingly more frustrated with the changes in the DL Platinum program. If there is any advice on how to make DL aware of this, I would greatly appreciate it!
Some Examples:
Very rude CS people on Platinum line
Upgrade process is ridicules when they only set aside 2 seats for upgrade. I buy high fare code 7 days before and am not upgraded until flight at gate.
Discontinuing companion upgrade and taking me out of the upgrade list if my wife is attached to my record until 12 hours before. So now she does not get upgraded 5 days before like on NW and I do not as well. Both in coach!!
More fees for changing FF tickets
Overall as a past NW customer, the new DL that I am exposed to is terrible. I have had more delays from equipment, lost pilots, gate agents that barley speak english (ATL) and an over all feeling that they think because I am from DTW I do not have a choice and wont go anywhere else. Things must change or I am going to start to take SW!
Any advice?????
Some Examples:
Very rude CS people on Platinum line
Upgrade process is ridicules when they only set aside 2 seats for upgrade. I buy high fare code 7 days before and am not upgraded until flight at gate.
Discontinuing companion upgrade and taking me out of the upgrade list if my wife is attached to my record until 12 hours before. So now she does not get upgraded 5 days before like on NW and I do not as well. Both in coach!!
More fees for changing FF tickets
Overall as a past NW customer, the new DL that I am exposed to is terrible. I have had more delays from equipment, lost pilots, gate agents that barley speak english (ATL) and an over all feeling that they think because I am from DTW I do not have a choice and wont go anywhere else. Things must change or I am going to start to take SW!
Any advice?????
Feb 22, 2010, 8:52 pm
#66
Join Date: Aug 2008
Location: MCO
Programs: DL-DM/1MM, HILTON-DIA, .HYATT-DIA/GLOB , IHG-PLT,HERTZ 5*, NATIONAL ES
Posts: 8,691
Also, major kudos to the wonderful staff at the MCO SC. They always make sure my trips out of MCO start well.
Feb 24, 2010, 6:45 am
#67
Join Date: Aug 2000
Location: OKC
Programs: DL DM/2.768MM, Global Entry, Titanium_Marriott, GHertz
Posts: 6,752
Had to call international reissue because of changes of date for IST and not only did this go so much better than previous changes - in terms of cost - I was also able to add a stop at FCO on the return. I really appreciate this emphasis on customer needs.
This particular trip now exhausts my supply of PMUs and I need another set for OTP so will I get a fresh set when I hit PM in April or only after I reach DM in around Sept?
This particular trip now exhausts my supply of PMUs and I need another set for OTP so will I get a fresh set when I hit PM in April or only after I reach DM in around Sept?
Feb 24, 2010, 6:59 am
#68
Join Date: Jan 2008
Location: Rio de Janeiro, Miami, Nice
Programs: Marriott Titanium, AA Concierge Key, Delta, United, Emorates, and others
Posts: 4,694
ClipperDelta wins! Good news for sure. I just knew somebody had had a good experience.
Actually I do too. On a recent SVO-CDG flight invol moved from AF to SU, Dl refused mileage credit because I did not have a "ticket" only a BP and the KL SVO flimsy. After a couple fo weeks of runaround I finally did get credit, although for Y rather than C. However, I did eventually get something. In the DL world that counts as good news.
Actually I do too. On a recent SVO-CDG flight invol moved from AF to SU, Dl refused mileage credit because I did not have a "ticket" only a BP and the KL SVO flimsy. After a couple fo weeks of runaround I finally did get credit, although for Y rather than C. However, I did eventually get something. In the DL world that counts as good news.