Well, some of us find the attitude of Corporations that really don't give a sh*t about their customers very irritating. Some of us think that some Corporations behave very unreasonably and are inconsistent with their customer service. I think in this case, that was the problem more than a complaining customer. You obviously disagree. It would be interesting to be a fly on the wall if you ever checked into a ship cabin and found a similar circumstance and were made to wait for hours unknowing of what your future held as the ship sailed away.

What a nasty pair of notes. My note was courteous and the tone of your response and indeed the content says more about you than it does the issue - but to address your question:

He told us very clearly in his opening post which you would have read if you'd spent a bit more time reading rather than being rude.

There is a problem here that obviously don't seem to know about or understand. The ships inventory (cabins, rooms etc) is NOT in the ships hands until the ship has actually sailed. Up to this time it is still in the hands of the of the pier co ordinator THAT is why it took so long to offer the couple a new room. This is also why upgrades are done with the pier coordinator. However since the ship was due to sail full they had to wait and see if the ship would really be full of if there were any last minute cancellations.

What does suprise me though is OP you said you have sailed before so why didn't have the steward hold you luggage and then go have a meal, relax on deck and wait in "comfort". OK granted you were tired and probably not your usual happyself but why let it get to you even after your trip.

The ship upgraded you once they were at liberty to do so....

Now be honest this was a 4 days cruise??? in an inside, on one of the oldest ships in the fleet - how much did you pay for the cruise????

By the way had they really sailed full and there been no alternative you will have seen them rip out the carpet and replace it amoungst other things (have seen them do this before)

Nasty and rude? I don't know where you are getting that. I was just responding to some of your numerous posts on this thread.

But I must say, if your posts are so courteous, why are you making PERSONAL references about me, such as asking why I hadn't posted before despite being a member here for some time and the above PERSONAL comment about how my tone and content of my response says more about me than.......That is courteous? You could have fooled me.

Maybe it is people who have to dominate threads on boards like this and always be right that keep other members from posting much, if at all. So maybe your question about why I hadn't posted before has been answered and maybe my reason for not posting before has just been shown to be quite accurate.

Now go ahead and make some courteous comment about me and have the last word as I am sure you will.

Sorry OP, but I'm not on your side at all.

I would have said your sole intent was to get some kind of compensation, until you flat out stated that was your intent in your post. RCI was right, you got your compensation in the upgraded cabin. All they ethically had to do was give you another inside cabin, but they upgraded you instead. And you're looking for MORE!?!?!

And you want them to track you down to get you your keys? It's not like you're locked in your cabin. Shoot, you wouldn't stay there. You were off enjoying all the amenities the ship had to offer. The most logical thing would be for you to go get the keys from the purser's desk BECAUSE IT CAN'T MOVE. But no, you want them to track you down to give you the keys.

Yeah, real sympathetic story there.

Oh well, since this thread isn't dead yet, I'll throw in my two bits too...

Outside cabin upgrade is fair & adequate compensation IMO. An extra $20 onboard credit would have been nice but that would be over & above and shouldn't necessarily be expected.
I agree, not being able to get into one's cabin early on day 1 is a PITA and I probably wouldn't be happy either. But I do not think that having to wait until all the passengers boarded first to allocate a room is an unreasonable expectation. moeve makes a great point in that inventory isn't handed over from "Miami" to the ship until after they leave the port so with a full ship, their hands were somewhat tied in being able to quickly resolve such a situation.

As to issue 2...
Yeah, the ship made the error. They probably should have ran a new key up to the OP but the overall issue really should just fall under the category of annoying mistake than anything else.

I think the OP's complaints are honest complaints (not that I think the facts were suspect but that the complaints were earnest) but that the expectations for compensation were bit high. But as with any consumer, they can vote with their dollar and cruise with another cruise line if they feel they'll get a better experience elsewhere (hence the fine line between "appropriate" compensation versus giving a whiny customer (in general) a $20 value that costs the company $5 in order to try to get them to spend $500 on a future purchase).

Hi

It has been awhile since this post started but I wanted to tell you that RCL came thru. I called and explained the problems that we had on our cruise. I told then that we had sailed with them four times and in order for us to sail with them again we felt we should be compensated. I told them a 25.00 on board credit would be great I was very polite and said even if they did not feel that we should recieve compensation please look into the pursers desk crew on that ship.

I recieved a phone call telling us that we would be getting in the mail two 50.00certificates to use on our next cruise with RCL. I was very disappointed at the begining of all of this because I felt RCL did not care about the problems that we encoutered but am glad to know that I was proven wrong.

Now just have to decide where to go on our next RCL cruise.

Glad everything worked out for you!

Good thing you said probably in your original post.

The healing powers of compensation to restore one's faith in a brand! Amen!

We sell 'em, we sail 'em. RCL has a fantasticly loyal fan base. We took our last RCL cruise in April '09. Cabins were filthy (left over beer bong in cabin, cabin steward could not care less, no complimentary toiletries, disengaged staff, no service, and ship was not clean throughout). Embarkation and debarkation were nightmares. We have stepped up to the luxury lines and will not be going back. Unfortunately, like much in life, "you get what you pay for." RCL is cutting staff, costs, etc. to keep afloat.

the story is a mess... first the boat is full.. then an upgrade, obviously that was wrong. if the room had a problem, another room should have been provided without the bingo upgrade.