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-   -   U.S. Bank FlexPerks (https://www.flyertalk.com/forum/credit-card-programs/958276-u-s-bank-flexperks.html)

yugi Mar 11, 2020 4:52 pm


Originally Posted by trikotret (Post 32170057)
So no letter yet about the flex cards? I read somewhere that us Bank was going to send out the notices for the changes. Doesn't make sense to make changes without informing customers

I haven't received anything yet.

trikotret Mar 22, 2020 10:31 am

So if they made all the RTR redemption at 1c, are you guys still able to redeem the points on their travel portal at 1.5 rate? If so, I wonder if AR will follow this change.

charlesonmission Mar 28, 2020 1:59 pm

I did a SW purchase, but didn't get the RTR text even after waiting a few minutes. I have the AR and it has worked in the past (last used it in 2019). Has anyone else experienced issues. I think the issue is that I didn't have enough points to cover the full transaction. Does that sound correct?

trikotret Mar 28, 2020 2:01 pm


Originally Posted by charlesonmission (Post 32242183)
I did a SW purchase, but didn't get the RTR text even after waiting a few minutes. I have the AR and it has worked in the past (last used it in 2019). Has anyone else experienced issues. I think the issue is that I didn't have enough points to cover the full transaction. Does that sound correct?

They changed the RTR redemption to 1c in March. You probably didn't have enough.

FindAWay Mar 28, 2020 4:03 pm


Originally Posted by charlesonmission (Post 32242183)
I did a SW purchase, but didn't get the RTR text even after waiting a few minutes. I have the AR and it has worked in the past (last used it in 2019). Has anyone else experienced issues. I think the issue is that I didn't have enough points to cover the full transaction. Does that sound correct?

a SWA purchase worked for me with RTR yesterday

mile ho Mar 29, 2020 11:41 am


Originally Posted by FindAWay (Post 32242526)
a SWA purchase worked for me with RTR yesterday

Did your Southwest RTR redeem at .01 or .015? And you have only Flexperks?

FindAWay Mar 29, 2020 2:21 pm


Originally Posted by mile ho (Post 32244906)
Did your Southwest RTR redeem at .01 or .015? And you have only Flexperks?

sadly, only at 1cpp. I have only the old visa Flexperks.

charlesonmission Mar 30, 2020 6:24 am


Originally Posted by trikotret (Post 32242189)
They changed the RTR redemption to 1c in March. You probably didn't have enough.

Update: I tried a lower purchase with Amtrk and did get the 1.5 cent RTR text. So, it seems that one needs to have enough points to get the text, partial RTR is not allowed. I have the Altitude Reserve.

trikotret Mar 31, 2020 11:23 pm


Originally Posted by charlesonmission (Post 32247092)
Update: I tried a lower purchase with Amtrk and did get the 1.5 cent RTR text. So, it seems that one needs to have enough points to get the text, partial RTR is not allowed. I have the Altitude Reserve.

Altitude reserve card still redeems at 1.5 for RTR travel categories vs us Bank flex cards that redeem at 1c.

yugi Apr 16, 2020 5:46 pm

I converted my Flexperks card to Cash+ by calling AR CS line. No wait on hold, no questions asked.

trikotret Apr 16, 2020 5:52 pm


Originally Posted by yugi (Post 32299830)
I converted my Flexperks card to Cash+ by calling AR CS line. No wait on hold, no questions asked.

How long you had the card before PC

yugi Apr 17, 2020 8:09 pm


Originally Posted by trikotret (Post 32299839)
How long you had the card before PC

Around 4 years.

DH Jed Apr 22, 2020 6:21 pm


Originally Posted by charlesonmission (Post 32247092)
Update: I tried a lower purchase with Amtrk and did get the 1.5 cent RTR text. So, it seems that one needs to have enough points to get the text, partial RTR is not allowed. I have the Altitude Reserve.

this has always been the case. You can do partial points payment through the portal but you have to have enough points to cover the whole thing for RTR to work.

kyushuman Apr 25, 2020 9:17 pm

Have had this card since it was sold in conjunction with NWA in the 90s.
Used it over the years to get maybe 4 x $1000 tickets as Flex Perks, didn't mind the fees, and there were some decent bonus points opportunities--though wtih the devaluation (when it switched to 1.5 cents per point) to now the new one, and with my annual fee coming up, I downgraded to the no annual fee Cash plus (? or whatever it's called) card.

mile ho Apr 27, 2020 12:43 pm

I'm looking to make a booking for a hotel using my points on the Flexperks travel reward center. In the T&C it looks like if I cancel the award - even though it's permitted by the hotel - that I might also be charged a $35 fee from Flexperks for canceling. Does anyone have any experience with that? Does Flexperks really charge $35 for the canceled hotel room, even though the hotel allows canceling for free?

UPDATE: from more than one source not here, they do charge the $35 change/cancel fee on hotel award bookings. :(


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