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-   -   U.S. Bank FlexPerks (https://www.flyertalk.com/forum/credit-card-programs/958276-u-s-bank-flexperks.html)

inkling Jun 2, 2018 12:07 pm


Originally Posted by yugi (Post 29761878)
I don't see any reason why it shouldn't

The $25 airline allowance doesn't apply with RTR it seems: If you purchase airfare from an airline and use Real-Time Mobile Rewards to pay for the airfare, you will not be eligible to receive the $25 Airline Allowance benefit that is available with this Account; the $25 Airline Allowance is only available for travel rewards FlexPoints redemption made through the Rewards Center online or by phone.

Edit: Got a marketing letter about FlexPerks. Confirming this is in the terms that you need to book through the Rewards Center online or by phone. Ineligible with RTR.

Kpoxa Jun 5, 2018 10:56 am

Would I get Real-Time Mobile rewards If I have 20,000 FlexPerks in my account (which is good for $300 travel redemption) and purchase $500 flight ticket with my US Bank card? Or the FlexPerks balance should be enough to cover the entire transaction?

TTT103 Jun 5, 2018 11:58 am


Originally Posted by Kpoxa (Post 29831800)
Would I get Real-Time Mobile rewards If I have 20,000 FlexPerks in my account (which is good for $300 travel redemption) and purchase $500 flight ticket with my US Bank card? Or the FlexPerks balance should be enough to cover the entire transaction?

You need to have enough Flexpoints to cover the ENTIRE purchase. They don't do partial reimbursements.

kingofkingsforu Jun 5, 2018 12:14 pm

There was no retention offer and even product change to cash + card was not allowed .

glocklt4 Jun 20, 2018 6:57 pm

Realtime rewards sucks. I have made a lot of charges with various airlines and it seems to only work for domestic carriers (AA, UA are only ones to work for me so far). Their list of examples is "United, America, British Airways, Emirates, JetBlue, Southwest, Delta, Sun Country". I have made charges with South African, Mango, Singapore, LAM Mozambique and none worked. Also, I had two AA charges one right after another and couldn't hit redeem fast enough. Redeem only worked against the second charge that came through.

I keep having to call and have them manually apply, and when they do they can only do 1cent/point, and then have to do an additional adjustment to make up for it. The agents don't even understand how it works or that the points are worth 1.5cents each towards airfare.

Edit: This time when I called they refused to do any "real-time" compensation for the problems and opened tickets into all 5 of my outstanding charges that didn't work, and I'll hear in 3-4 WEEKS... ugh. They need to fix this...

ThePointsCollector Jun 21, 2018 2:14 am


Originally Posted by glocklt4 (Post 29888586)
Realtime rewards sucks. I have made a lot of charges with various airlines and it seems to only work for domestic carriers (AA, UA are only ones to work for me so far). Their list of examples is "United, America, British Airways, Emirates, JetBlue, Southwest, Delta, Sun Country". I have made charges with South African, Mango, Singapore, LAM Mozambique and none worked. Also, I had two AA charges one right after another and couldn't hit redeem fast enough. Redeem only worked against the second charge that came through.

I keep having to call and have them manually apply, and when they do they can only do 1cent/point, and then have to do an additional adjustment to make up for it. The agents don't even understand how it works or that the points are worth 1.5cents each towards airfare.


That sucks. Do you know anything about procedure for hotel stays? I'm staying at European resort not well known US brand.

glocklt4 Jun 21, 2018 8:01 am

I haven't tried a real-time redemption yet for hotel.

Stgermainparis Jun 21, 2018 3:50 pm

I’ve had the Flexperks card since it was Northwest airlines visa. About 13 years. I’ve depleted most of my points and am now looking to downgrade to avoid the $49 AF. Looks like the Flexperks Amex is the one I’d be downgraded to. Is that correct? I want to make sure the downgrade would not disrupt the credit history I have with the card. Seems really odd to change from a visa to an Amex.

rrgg Jun 21, 2018 4:09 pm


Originally Posted by Stgermainparis (Post 29892292)
I’ve had the Flexperks card since it was Northwest airlines visa. About 13 years. I’ve depleted most of my points and am now looking to downgrade to avoid the $49 AF. Looks like the Flexperks Amex is the one I’d be downgraded to. Is that correct? I want to make sure the downgrade would not disrupt the credit history I have with the card. Seems really odd to change from a visa to an Amex.

I have a no fee Flexperks Visa, also from NW days. Maybe they can offer that.

Stgermainparis Jun 21, 2018 4:13 pm


Originally Posted by rrgg (Post 29892357)
I have a no fee Flexperks Visa, also from NW days. Maybe they can offer that.

oh yes. That would be ideal.

ralphs Jun 21, 2018 6:36 pm

I'm getting an error with the FlexPerks rewards portal on Chrome and Firefox. Frustrating.

Keflyer Jun 22, 2018 2:34 pm

Same here. I have tried using their travel site for the last month and it keeps going round and round with no results of fare. And when I call in, they keep telling me they want to charge me $25 dollars for over the phone reservation even tho their website is not working. :(

cchang4 Jun 23, 2018 10:14 am

Folks:

Both doctorofcredit.com and TPG says now Flexperks visa now supports mobile redemption of travel costs.

However, the website specifically says Travel is excluded.
https://www.flexperks.com/credit/off...&ecid=DS_22818
Participating categories exclude gas stations, restaurants, and travel.

Has anybody tried mobile redemption with Flexpersks visa for travel cost? I have an Amex version of the flexperks card, but if visa can do mobile redemption, I would like to switch to the visa version.

Specifically, I am trying to charge some flight change fees to the card.

TIA

ralphs Jun 24, 2018 1:02 am


Originally Posted by Keflyer (Post 29895934)
Same here. I have tried using their travel site for the last month and it keeps going round and round with no results of fare. And when I call in, they keep telling me they want to charge me $25 dollars for over the phone reservation even tho their website is not working. :(

I got it to work a few hours ago. Whew.

Keflyer Jun 24, 2018 11:19 pm

That's great! Hopefully it will work for most people.


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