CitiAA Plat Miles Crediting Problem
Apr 18, 2008 | 1:42 am
#17
Join Date: Jun 2006
Location: Manchester,UK and NYC
Programs: One Pass, BAEC, AA
Posts: 708
First time this month in nearly 2 years of churning that bonus miles did not appear in my AA account - I wrote a VERY strongly worded email to Citi stating that I know its a fault in the Citi system and that ONLY CITI (not AA) could fix the problem.
Well maybe coincidence - but today, 20000 miles are in my AA account - and I have never had the experience of spend miles and bonus miles appear seperately (4 days apart)
Dont waste time on phone talking to clueless CSR who simply will give you the standard excuses.
Good Luck
Well maybe coincidence - but today, 20000 miles are in my AA account - and I have never had the experience of spend miles and bonus miles appear seperately (4 days apart)
Dont waste time on phone talking to clueless CSR who simply will give you the standard excuses.
Good Luck
Apr 18, 2008 | 10:56 am
#18
Join Date: Jan 2006
Location: SEA
Posts: 398
First time this month in nearly 2 years of churning that bonus miles did not appear in my AA account - I wrote a VERY strongly worded email to Citi stating that I know its a fault in the Citi system and that ONLY CITI (not AA) could fix the problem.
Well maybe coincidence - but today, 20000 miles are in my AA account - and I have never had the experience of spend miles and bonus miles appear seperately (4 days apart)
Dont waste time on phone talking to clueless CSR who simply will give you the standard excuses.
Good Luck
Well maybe coincidence - but today, 20000 miles are in my AA account - and I have never had the experience of spend miles and bonus miles appear seperately (4 days apart)
Dont waste time on phone talking to clueless CSR who simply will give you the standard excuses.
Good Luck
Apr 18, 2008 | 11:45 am
#19
Original Poster
Join Date: Jan 2006
Location: Charm City!
Programs: Marriott LTP, Hilton Diamond, Accor Gold, Hyatt Globalist,, Delta Plat,
Posts: 2,242
Just got my bonus miles as well. Only took two calls and one e-mail to Citi to get them to rectify the problem. Thanks for all the help!