Originally Posted by forextrader

First time this month in nearly 2 years of churning that bonus miles did not appear in my AA account - I wrote a VERY strongly worded email to Citi stating that I know its a fault in the Citi system and that ONLY CITI (not AA) could fix the problem.

Well maybe coincidence - but today, 20000 miles are in my AA account - and I have never had the experience of spend miles and bonus miles appear seperately (4 days apart)

Dont waste time on phone talking to clueless CSR who simply will give you the standard excuses.

Good Luck