Hmm, looks like they have a really poorly written T&C. They do say at the beginning that "All travel rewards are subject to availability."

I think what they meant to say with that later part is that if you request a specific flight and they don't have availability for it, they'll suggest flights for which they do have availability (if they exist). Of course, that's not what it says at all.

Agree the T&Cs are poorly written. In particular, since the cost of a domestic ticket "starts at 25,000 points", the T&Cs do not explicitly state that any alternate suggestions (due to sold out flights, fare classes, etc) will cost 25,000 points as well. I believe their T&Cs allow them this out.

I'm not an attorney. And I hope we are successful at redeeming travel awards as we have all obviously hoped/planned to do. But I'll reiterate that I don't think it is reasonable to expect, nor do I think TY Network ever meant to suggest, that 25,000 TY Points would buy a 14 day, Sat night fare from anywhere in the US 48 to the US 48 on any airline at any time. That would simply defy reason; given that these points can be accumulated at as much as a 5:1 basis for everyday spending and up to 10:1 for many online merchants and as high as 60:1 for certain publications (WSJ.com etc), it seems to me it would be an unreasonable expectation.

What I wish they would do is rewrite their T&Cs do better clarify these issues. As a suggestion: "On NW we will purchase domestic tickets in K, L, T class; or international tickets in K, L, T, or V;", etc.

Actually, I was not suing for the money, but for the principle. Don't know if I will ever collect. The appeals period for GI to appeal has passed. I am asking my friend who is an attorney how to collect. GI has really pissed me off. They are refusing mail from the court. When I sued them, they refused the original notice. I had the local Sheriff serve them with notice. His report says they spoke English until he explained what he was doing, then they claimed they did not speak English. Really sleezy.

Suing in small claims is easy and inexpensive. In California it was ~$25. If you win, the loser is supposed to pay court costs. The maximum you can sue for is $5000.

Mitch

Maybe, or maybe they wrote them just how they wanted to, to attract business.

I just got an offer for a Citi Professional card. It also accumulates Thank You points. It clearly states "fly any airline, any time with no blackout dates". If you root around the website all you find is a North American flight is 25,000 points as long as it is coach and 14 days advanced purchase.

Mitch

FYI. The direct telephone I was given for ThankYou Rewards Travel was 800-780-8122.

Maybe this is Expedia's number?

UPDATE: I just did a little test and, as this post suggests, it seems quicker to call via Citi customer service

I just came to read this forum. This is exactly what happen to me even one year has passed. As of Feb 2007, I called thankyou network number 1-877-7REDEEM to redeem a flight to Hawaii (IAD to HNL) in June of 07. My only request is that I want to fly UA since that's what my girlfriend will fly. However, no such luck. They only offered me the cheapest flight they see in Expedia.com, which is Ted, in combination with ATA. I am so disappointed since I also read the flyer "no blackouts, any airline, anytime" when I applied for PP elite. So, I decide to change my plan to use my point to book a tix to asia instead during Christmas. However...when I read the post below:


Please let me know that this is NOT TRUE, anyone?? Otherwise, TK points will not be worthed at all.

1. Global Impact Travel no longer handles Thank You Network award bookings. Expedia is now the agency.

2. "any airline, anytime" is available by redeeming a Variable Flight award, in which points are used to pay for a ticket on the basis of $0.01 per point. For example, if the ticket price is $1,000 you need to redeem 100,000 points.

3. It sounds as if you are trying to redeem a Fixed Flight award. These awards do not guarantee a choice of carrier, routing or time of day. Expedia will offer the lowest cost flight for your city pair and date, but the cost of the ticket should not affect the number of points required.

I have searched for flights using expedia through the TYN, and then called to get the flight using the 2 weeks advanced option. I have been given flights for 25K points that, had I booked myself, would have cost over 100K points. Of course, you must have the 2 weeks advance and take what they give you.


Mitch

this is the route to TYN riches. You got a ticket valued on the free market at greater than $1000 (100k TY Points) for only 25k TY points, which if on a PPElite card took you only $12,500 in spending. That's an 8% return on your money. There is another thread to post redemption successes in, please post there as well if you don't mind: http://www.flyertalk.com/forum/showt...ght=redemption

Actually cost me less. I also have a Citi Professional card which I use for gas and restaurants. Give 3 points/$.

I will post in the other thread.

Mitch