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-   -   Bilt Mastercard (https://www.flyertalk.com/forum/credit-card-programs/2053243-bilt-mastercard.html)

josephstern May 3, 2023 9:21 am

Unfortunately, I think that with the increased awareness of this card we may be seeing a general decrease in benefits. As they burn through more and more of their VC money and get more and more cardholders, they'll start to want to monetize the product a bit more so the deals won't be so plentiful.

I'm sorry I didn't get it much sooner, but at least I do still get plenty of value out of it now.

eponymous_coward May 8, 2023 11:45 pm


Originally Posted by NYC Flyer (Post 35220843)
The T&C's have always been clear that the ACH feature is for rent only, so any reliance on the chatbot "list" would probably result a one-time exception, at best, if/when Bilt reviewed the payments.

Unless their chatbot is answering questions in Reddit threads, HOA dues work as well.

https://www.reddit.com/r/biltrewards...work_with_hoa/

777 global mile hound May 12, 2023 1:51 pm

Simply the most horrible customer service I have ever experienced in my lifetime no exaggeration.
I canceled the card this morning with a not a single agent to assist with problems with my account and I hadn't charged a cent
Simply wanted to set up monthly HOA dues.Website wouldn't recognize my card number or pin number
Not willing to deal with scammers/boiler room operation if I have a problem.
Hope others are happy with it Good Luck!Relieved to be free from their incompetence
Bilt is a 3rd party and I'm told has nothing to do with Wells Fargo.Apparently they piggy back with Wells Fargo as a partner?
Done! Have all the cards I will ever need.

dw May 12, 2023 2:00 pm


Originally Posted by 777 global mile hound (Post 35245264)
Simply wanted to set up monthly HOA dues.Website wouldn't recognize my card number or pin number

Were you inputting the ACH routing and account numbers provided through the Bilt app?

777 global mile hound May 12, 2023 2:42 pm


Originally Posted by dw (Post 35245278)
Were you inputting the ACH routing and account numbers provided through the Bilt app?

Appreciate the question however never used the Bilt App
I called them before enrolling and asked if I can do everything online at their website as I presently
have no storage left on my I Phone 12 Pro Max till I get the next generation Apple phone this coming Fall.
I was assured by their customer service dept that I could pay my 2k a month HOA dues without using the App before signing up.

dw May 12, 2023 4:05 pm


Originally Posted by 777 global mile hound (Post 35245381)
Appreciate the question however never used the Bilt App
I called them before enrolling and asked if I can do everything online at their website as I presently
have no storage left on my I Phone 12 Pro Max till I get the next generation Apple phone this coming Fall.
I was assured by their customer service dept that I could pay my 2k a month HOA dues without using the App before signing up.

Okay, so were you able to get your ACH info from the web site?

Thinking a data point on how the payment method was not accepted by your HOA site might be useful for other people who are looking into this card.

josephstern May 12, 2023 4:14 pm


Originally Posted by dw (Post 35245554)
Okay, so were you able to get your ACH info from the web site?

Thinking a data point on how the payment method was not accepted by your HOA site might be useful for other people who are looking into this card.

Found the ACH info online - not sure why that was hard for me, but it's there under "Pay Rent".

I don't see any way to get the Mastercard number on the website (which is doable in the app).

777 global mile hound May 12, 2023 4:42 pm


Originally Posted by josephstern (Post 35245574)
Found the ACH info online - not sure why that was hard for me, but it's there under "Pay Rent".

I don't see any way to get the Mastercard number on the website (which is doable in the app).

I'm confused and lost as I've ever been.With no help from the dysfunctional messed up Bilt CS
My guess is the whole system is set up to transact by phone app unless just using their credit card @ POS or a standard purchase online

In this case if I begin to understand correctly you take an account number they supply you with (different than your Bilt credit card number)
as well as a routing number and some how input that to them along with an address then they cut a check to your HOA management company

When they closed my account they let me know I can never come back or be reconsidered to re apply and I said thank you I appreciate that!
My plan was to spend approx 50k a year on the card.
The allure for me was their promotional opportunities and the ability to pay rent or HOA dues.Otherwise the card has no value

Feel like a dodged a bullet as in the event of a dispute or other future concern this could likely lead to a horrendous experrience
A few free nights at the end of the year or a one way plane ticket isn't worth the journey dealing with them.It seems other are confident and secure with them
Not I.Trust first everything else second

Smiley90 May 12, 2023 4:49 pm

Used to pay rent with it. Now have bought a condo and HOA charges 3% credit card fees. Goodbye Bilt, it was nice while it lasted. :(

I'll see if the ACH workaround works for no-fee HOA payments, but we'll see. If yes, I'll take the free points!

dw May 12, 2023 4:50 pm


Originally Posted by 777 global mile hound (Post 35245621)
In this case if I begin to understand correctly you take an account number they supply you with (different than your Bilt credit card number)
as well as a routing number and some how input that to them along with an address then they cut a check to your HOA management company

The ACH info is to be used if one’s landlord/management company uses an online portal where you can set up one time or automated payments by providing a bank routing and account number. If one’s landlord does not take payments this way, then there is no need to use the ACH information; payee name and mailing address should be sufficient for Bilt to cut a check.

Majuki May 13, 2023 3:04 am


Originally Posted by Smiley90 (Post 35245635)
I'll see if the ACH workaround works for no-fee HOA payments, but we'll see. If yes, I'll take the free points!

Is that a workaround? Bilt's chatbot - yes, I know Bilt changed the answer - plus responses on Reddit from Bilt representatives have indicated HOA dues via ACH are a legitimate use case.

dw May 19, 2023 8:11 am

I've had this card since last summer and have been overall very happy with it. But some recent changes to their transfer partners is making me reassess the value of Bilt points somewhat. AA still has their partner award chart-- but use of AA miles on AA itself has increased (at times, substantially) since the move to dynamic pricing this year. And now UA has devalued transatlantic awards on both their own metal and on partners. I'm almost waiting for the next shoe to drop, which would be Hyatt-- but any changes to Hyatt would likely be almost a year away at this point.

777 global mile hound May 19, 2023 10:05 am


Originally Posted by dw (Post 35262572)
I've had this card since last summer and have been overall very happy with it. But some recent changes to their transfer partners is making me reassess the value of Bilt points somewhat. AA still has their partner award chart-- but use of AA miles on AA itself has increased (at times, substantially) since the move to dynamic pricing this year. And now UA has devalued transatlantic awards on both their own metal and on partners. I'm almost waiting for the next shoe to drop, which would be Hyatt-- but any changes to Hyatt would likely be almost a year away at this point.

I believe Hyatt has already done their massive devaluation with
seasonal awards more recently.
Cash rates are now frequently less expensive than redemption.
On recent redemptions I ended up with a net loss compared
to paying for the room.Be surprised if we see a deeper blood bath a year from now
Many see Hyatt as reasonable and while they may be or perceived as
such other programs earn 10 points per dollar
so the awards look higher than Hyatt.I would say often at least
in North America Hyatt is as high as its competitors
with some exceptions.When I see a 40 or 45 k award at Hyatt I double it before looking at Marriott or Hilton
Hyatt points are somewhat harder to earn and they have no 4th or 5th night free so frequently I find Hyatt much more expensive to redeem.Hyatts strength typically is a slightly better breakfast benefit and overall stronger delivery on elite recognition for benefits.For some that’s all that matters.

I fully agree that American has become more expensive name that extortionate on economy and first class awards and I now redeem in other programs more frequently now
I’d say that isn’t dynamic pricing in play but a complete rip off shooting at fish in a barrel who may be stuck in their program.
It certainly doesn’t correlate with their revenue rates on average

NYC Flyer May 19, 2023 10:37 am


Originally Posted by dw (Post 35262572)
I've had this card since last summer and have been overall very happy with it. But some recent changes to their transfer partners is making me reassess the value of Bilt points somewhat.


Originally Posted by 777 global mile hound (Post 35262847)
I fully agree that American has become more expensive name that extortionate on economy and first class awards and I now redeem in other programs more frequently now. I’d say that isn’t dynamic pricing in play but a complete rip off shooting at fish in a barrel who may be stuck in their program.
It certainly doesn’t correlate with their revenue rates on average

While I share the disappointment over recent AA changes, they still seem to have retained signifcant low-cost economy and first redemptions for close-in bookings. This is unique to AA (particularly for first class) and was a primary factor in my interest in rebuilding my AA balance (ignored for 5-7 years) through BILT, along with the bonus categories and ability to flex across AA, UA, TK and Hyatt. For close-in bookings, UA definitely keeps F pricing high (and is stingier with Y last minute), and DL is consistent in applying a cash-based formula for determining redemptions (with last minute fares generally higher, this affects both F and Y bookings).

However, dynamic pricing seems to have really decimated the utility of Alaska (and other partners') currency on AA at decent rates/availability. For instance, AA has EWR-PHX next week for 23K miles in first on a flight I'm considering, but Alaska is charging 45K and BA is charging 38K for the same flight. Previously AA would have made saver space available and AS would have it for 25K.

So...perhaps a counter point/offset is that BILT is actually more valuable in that it earns a flexible currency that can be applied to AA's lowest award costs at times other transferable currencies are subject to significantly higher pricing (because AA travel is only available through partner redemptions).


Originally Posted by 777 global mile hound (Post 35262847)
Cash rates are now frequently less expensive than redemption. On recent redemptions I ended up with a net loss compared to paying for the room.

Perhaps time to revisit assumptions re cash value of WoH points (could reverse your "net loss"...)? I am still fairly happy to have the HY option, but it does seem difficult to acheive the vaunted 2 cent/point value with much regularity.

777 global mile hound May 19, 2023 1:24 pm


Originally Posted by NYC Flyer (Post 35262898)
While I share the disappointment over recent AA changes, they still seem to have retained lower-cost economy and first levels (if you want to connect) redemptions for close-in bookings, which I the reason I decided to rebuild my AAdvantage balance after 5-7 years of ignoring it (have LT Gold, so pretty much considered AA a backup). Dynamic pricing seems to have really decimated the ability to use Alaska (and other partners) currency on AA at decent rates/availability. For instance, AA has EWR-PHX next week for 23K miles in first on a flight I"m considering, but Alaska is charging 45K and BA is charging 38K for the same flight. Previously AA would have made saver space available and AS would have it for 25K.

So...perhaps a counter point is that BILT is actually more valuable now, as it provides a flexible currency that can be applied to AA's lowest award cost in many instances when partners available through other transferable currencies are subject to significantly higher pricing.



Perhaps time to revisit assumptions re cash value of WoH points (could reverse your "net loss"...)?

Assume thats sarcasm ok well that comes with some of the territory here I suppose.
Its really quite simple WOH points are generally thought to be worth 1.7 to 1.8 per point
so I suggest to all just do the simple math.Decide for yourself
When a room is 20,000 in redemption points and the cash rate is 153.00 dollars there is a real problem IMO in any given program.

On the other hand while AA is extortionate lately on Domestic awards there is no question there is still value in the program
That said If one uses international partners to some degree AA can work brilliantly.
And AA to their credit also has WebSaver awards on occasion
which can be spectacular if ones timing is right .They do come with restrictions but at least can be canceled.


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