Elan Financial Services closed my Fidelity account without notice; forfeited all of m
Jul 31, 2019, 10:01 pm
#1
Original Poster
Join Date: Feb 2012
Location: MSP
Posts: 376
Elan Financial Services closed my Fidelity account without notice; forfeited all of m
Please give advice...
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
Aug 1, 2019, 7:54 am
#2
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
Please give advice...
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
It is not good to hoard the points in the account regardless. You lose out on inflation and value of use.
Aug 1, 2019, 10:44 am
#3
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
Do you receive mail at the card billing address?
Did you earn all of the rewards with the card issued by Elan, or are some carried forward from the previous issuer?
Aug 1, 2019, 11:52 am
#4
Join Date: Oct 2007
Programs: AA, WN, UA, Bonvoy, Hertz
Posts: 2,491
Is there any spend activity that would be considered unusual or not typical personal consumer spending?
You can open a case with the CFPB that should get a reply from someone senior enough at Elan to tell you what happened.
And a reminder to everyone to keep point balances at card issuers not too high if possible. There is no doubt that the card marketplace is getting complex. Take a look at one of Barclays warning messages for points forfeiture:
You can open a case with the CFPB that should get a reply from someone senior enough at Elan to tell you what happened.
And a reminder to everyone to keep point balances at card issuers not too high if possible. There is no doubt that the card marketplace is getting complex. Take a look at one of Barclays warning messages for points forfeiture:
- You, or any authorized user(s) on the Account engage in any activity that is deemed to be abusive or gaming conduct, as determined by us in our sole discretion. Abusive or gaming activity includes, but not limited to, obtaining or using an account to maximize rewards earned in a manner that is not consistent with typical consumer activity and/or multiple credit card account applications/openings, as determined by us in our sole discretion.
Aug 1, 2019, 7:19 pm
#6
Original Poster
Join Date: Feb 2012
Location: MSP
Posts: 376
No. And the reps I talked to did not know/or were not willing to tell.
Yes.
The latter. I've had the card for 10 years.
Yes.
The latter. I've had the card for 10 years.
Aug 1, 2019, 7:21 pm
#7
Original Poster
Join Date: Feb 2012
Location: MSP
Posts: 376
Is there any spend activity that would be considered unusual or not typical personal consumer spending?
You can open a case with the CFPB that should get a reply from someone senior enough at Elan to tell you what happened.
And a reminder to everyone to keep point balances at card issuers not too high if possible. There is no doubt that the card marketplace is getting complex. Take a look at one of Barclays warning messages for points forfeiture:
You can open a case with the CFPB that should get a reply from someone senior enough at Elan to tell you what happened.
And a reminder to everyone to keep point balances at card issuers not too high if possible. There is no doubt that the card marketplace is getting complex. Take a look at one of Barclays warning messages for points forfeiture:
Aug 5, 2019, 7:24 pm
#10
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Aug 5, 2019, 8:50 pm
#11
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Someone said that they did the not automatic redemption but that was not you - so did you not chose automatic redemption?
Please give advice...
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
Aug 5, 2019, 9:34 pm
#12
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
But no excuse for keep so much cash there not using....
Aug 5, 2019, 10:06 pm
#13
Join Date: Jul 2006
Location: NYC
Programs: DL PM, Marriott Gold, Hertz PC, National Exec
Posts: 6,736
Keeping enough to be able to do a final redemption makes sense, but keeping $2k in points?
Aug 6, 2019, 9:55 am
#14
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958