Originally Posted by rasheed

Is there any spend activity that would be considered unusual or not typical personal consumer spending?

You can open a case with the CFPB that should get a reply from someone senior enough at Elan to tell you what happened.

And a reminder to everyone to keep point balances at card issuers not too high if possible. There is no doubt that the card marketplace is getting complex. Take a look at one of Barclays warning messages for points forfeiture: