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Old Aug 5, 2019, 8:50 pm
  #11  
estnet
 
Join Date: Dec 2000
Location: bay area, ca
Programs: UA plat, , aa plat, marriott LT titanium
Posts: 4,833
Someone said that they did the not automatic redemption but that was not you - so did you not chose automatic redemption?

Originally Posted by guoguo914
Please give advice...

I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.

They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.

I have close to 200,000 rewards points over ~10 years.

Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...

Any advice is appreciated.
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