Originally Posted by
guoguo914
Please give advice...
I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.
They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.
I have close to 200,000 rewards points over ~10 years.
Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...
Any advice is appreciated.
If there is no wrongdoing, the bank has no right to take away your points. You can file complaint with the government regulators. Or you can retain one of the attorney to get your points back. Someone should be able to give you the names.
It is not good to hoard the points in the account regardless. You lose out on inflation and value of use.