guoguo914

Please give advice...

I have not used my Fidelity rewards card for months and today I learned that Elan Financial Services closed my Fidelity account without notice; forfeited all of my reward points.

They claimed to have sent me a letter asking for information and I did not respond. In fact, I never received that letter.

I have close to 200,000 rewards points over ~10 years.

Simply can not let it go. I spoke to regular rep, supervisor, supervisor's supervisor and all said they can not do anything about it...

Any advice is appreciated.