Ugh...Barclays!!!!! [Problem Solving and/or Ranting Thread]
#61
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
#62
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
I don't need a Barclay's card in order to fly LH F. But I understand what you are saying.
Last edited by guyinmotion; Nov 14, 2013 at 12:07 am
#63
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
#64
Join Date: Nov 2013
Location: New York City
Posts: 6
I signed up for the Barclay's Arrival card and had no issues.
However when I signed up for the other Barclay's card, the US Air card that prompted a manual review. It wasnt an instant approval. And Im still waiting on the US Air card decision
However when I signed up for the other Barclay's card, the US Air card that prompted a manual review. It wasnt an instant approval. And Im still waiting on the US Air card decision
Last edited by MDtR-Chicago; Nov 19, 2013 at 3:35 pm Reason: Removed prohibited link
#66


Join Date: Sep 2012
Location: IAH
Posts: 418
And if you don't meet the minimum spend you'll get nothing.
Last edited by Slickw; Nov 14, 2013 at 1:40 pm
#67




Join Date: Aug 2008
Location: PDX
Programs: DL, UA, AA, BA, AS, SPG, MR, IHG, PC
Posts: 863
Was initially denied the Arrival card. Called the recon number. Had a pleasant 2-3 minute conversation with the CSR, was approved.
#68
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
Decided to get the card to see what the hype is all about. Hope I am not disappointed. The 2x miles per $ is an interesting value proposition.
#69
Join Date: Jul 2012
Location: Grand Forks, ND
Posts: 106
My DH recently obtained the Barclay's US Airways MC. After having the card just a few days and making a few purchases he went had gone to the dentist as was going to use it there. The receptionist swiped the card and said that the message on her display said "expired." She tried again two more times after that & same message. So when DH got home he called Barclay's and they also told him that his card had expired and they will be sending him another. All of his charges had been minimal. No MS spending. At the time it showed up in online banking 3 pending charges for the dentist. It's been a few weeks & no card. Statement closed & bonus posted to account. Recent credit report shows the account is still active. We were going to close the account eventually so not sure if we'll call them for a replacement card or just call them in a few months to close.
#70
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
That's weird. Do you churn cards? The originator of this post and others apparently have had problems with Barclays because of churning.
#71
Join Date: Jul 2009
Location: SEA
Posts: 2,556
And I would wait more than just a few months before closing. I keep cards open at least 10 months (to indicate that I am actually using and trying the card out, and not just churning it).
And in the case of this US Airways card you might want to wait until the 11-12 month mark (i.e., up until about the time when the annual fee for the following year comes up) because typically a 10,000-mile renewal bonus (even if you end up not renewing) will post into your account.
#73
Join Date: Jul 2009
Location: SEA
Posts: 2,556
Another nice thing about Barclays is that they offer the very-easy-to-get-a-bonus-for US Airways credit card: 35K miles after first spend.
#74
Suspended
Join Date: Nov 2010
Posts: 1,677
Barclaycard customer service woes
Is it me or is Barclay's customer service pretty much non-existent? I have one of their cards that gives points for purchases made. They promised me a few thousand points. After 4 different phone calls on 4 different occasions, the only conclusions that I can draw is that the ... in the call center are simply incompetent -- or they purposely lie. I've been promised time after time after time after time when the points will post. Last time it was, "Wait until your billing statement cycles, then you will see the points..."
GUESS WHAT HAPPENED?
Now, I've been told (AGAIN) that I must wait another month, "and then the points will post..."
I don't believe them, and I have a few questions:
1. Is this common - that the call center is always to no avail?
2. Where are the ... located? I can't make out the accent.
3. I always ask for a supervisor and after being put on hold for about 30 seconds I get a second ... that sounds just like the original .... Is this common?
4. Do they lie on purpose? Are they merely incompetent?
Thanks for any information and thank you FT for letting me vent.
GUESS WHAT HAPPENED?
Now, I've been told (AGAIN) that I must wait another month, "and then the points will post..."
I don't believe them, and I have a few questions:
1. Is this common - that the call center is always to no avail?
2. Where are the ... located? I can't make out the accent.
3. I always ask for a supervisor and after being put on hold for about 30 seconds I get a second ... that sounds just like the original .... Is this common?
4. Do they lie on purpose? Are they merely incompetent?
Thanks for any information and thank you FT for letting me vent.
Last edited by MDtR-Chicago; Jan 9, 2014 at 8:52 pm Reason: Please refrain from posting inflammatory language against any groups of people
#75
Join Date: Sep 2012
Location: New York, Singapore, Seoul
Programs: SA Lifetime Gold, DL Diamond, HHonors Gold, Hyatt Platinum, Marriott Silver
Posts: 269
I've received my first Barclay cc 1-2 months ago (I mostly bank with Chase). While I was skeptical about Barclay's products at the beginning, I am so far quite satisfied with their service. I had a small problem activating my tripit pro account but it was resolved within 24hours. So what you describe above is not the norm, at least according to my experience. Hope things get resolve quickly for you.

