Is it me or is Barclay's customer service pretty much non-existent? I have one of their cards that gives points for purchases made. They promised me a few thousand points. After 4 different phone calls on 4 different occasions, the only conclusions that I can draw is that the ... in the call center are simply incompetent -- or they purposely lie. I've been promised time after time after time after time when the points will post. Last time it was, "Wait until your billing statement cycles, then you will see the points..."

GUESS WHAT HAPPENED?

Now, I've been told (AGAIN) that I must wait another month, "and then the points will post..."

I don't believe them, and I have a few questions:

1. Is this common - that the call center is always to no avail?
2. Where are the ... located? I can't make out the accent.
3. I always ask for a supervisor and after being put on hold for about 30 seconds I get a second ... that sounds just like the original .... Is this common?
4. Do they lie on purpose? Are they merely incompetent?

Thanks for any information and thank you FT for letting me vent.