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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
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Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 26, 2015, 1:13 pm
  #13606  
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I thought I saw somewhere that the average person has three cards? FT-land is definitely an outlier in that regard! I don't think that has much to do with PIN-preferring in terms of issuer timelines; more the customer service angle in terms of phasing in PIN cards (as they're replaced) once chip'ing is more common.
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Old Sep 26, 2015, 1:45 pm
  #13607  
 
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:Here's another angle which we've touched on a bit but only a bit. How many of the new terminals being put in place are not pin capable? I certainly don't have figures on this but can you imagine the screaming coming from merchants who may opt for terminals that are not pin compliant or put them in places not accessible to customers to enter pins if a year or two down the line suddenly the new mandate is for pins? I just don't think it is the intent of the acquirers to implement signatures for now and then in the near future go to pins. It might lead to rioting in the streets.

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Old Sep 26, 2015, 2:06 pm
  #13608  
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Originally Posted by MrTemporal
"And what happens to the person setting off on his or her first foreign trip who has only one card and has a pin of 5217 (made up number by me) and somehow in his mind thinks the pin is 5271. That person is up the creek without a paddle; at least without a credit card. The battle for pins has been lost and all the screaming in the world, at least in my opinion, will not change it."

I don't buy this argument. Somehow virtually all the Europeans and Canadians I know seem to be able to remember their pin. Americans are not stupider than others, nor do we have poorer memories.
But not remembering your credit card PIN actually happens. How can argue with a "fact"?

You apparently missed my post of a few months ago about my experience on an LAX FlyAway Bus (where the $10 fee is only payable by card on the bus) which had just switched to a portable terminal that was EMV enabled, and the driver complains at one point "if you have a card with a PIN, please know what your PIN is!". So this happened in fact, no just theory.

Obviously, it's most likely to happen the first time you use a credit card that maybe you didn't even know was PIN-enabled (because you didn't closely read what the credit card company send you).

If Europeans had that moment, they had it many years ago. They're used to PINs by now. Similarly, once people have their PIN-preferring card for a while, they'll stop forgetting.

But it is an issue for some people at the transition point, where they had a PIN on a credit card for the first time in their life. But more likely they don't know it at all (because they didn't realize the card had a PIN), rather than misremembering the PIN slightly.

Plus you said "virtually all", and that post was about exceptions, not the rule. But exceptions are problems enough for the people in line behind the exceptions!
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Old Sep 26, 2015, 2:11 pm
  #13609  
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BTW, just an interesting anecdote I witnessed at EWR...

French guy checking out takes his credit card and inserts it. Nothing happens and he patiently waits. Salesperson tells him he has to swipe. He seems very confused and asks about the chip reader. She says "it doesn't work; you need to swipe your card," telling him as if he's an idiot for trying to insert the card.

He looks at the card and keeps flipping it around, etc. He gives up and has her swipe it for her, and she has to walk around to swipe for him.

He then waits to enter a PIN, but the receipt prints. He asks, "what about my PIN?" She asks, "did you use a debit card or a credit card?" He says, "what?"

At this point, I step in to try and explain the confusion on both sides. He walks out, muttering about incompetent American stores and she's complaining to me about idiotic tourists.

And I rolled my eyes at both
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Old Sep 26, 2015, 2:17 pm
  #13610  
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Originally Posted by sdsearch
You apparently missed my post of a few months ago about my experience on an LAX FlyAway Bus (where the $10 fee is only payable by card on the bus) which had just switched to a portable terminal that was EMV enabled, and the driver complains at one point "if you have a card with a PIN, please know what your PIN is!". So this happened in fact, no just theory.

[...]

If Europeans had that moment, they had it many years ago. They're used to PINs by now. Similarly, once people have their PIN-preferring card for a while, they'll stop forgetting.
Considering that American chip-enabled cards have never had a PIN it sounds like Europeans are still forgetting theirs.
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Old Sep 26, 2015, 4:47 pm
  #13611  
 
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I noticed that Little Caesar's Pizza transaction came up on my AMEX as a Phone/Online transaction, is this a way to bypass EMV?
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Old Sep 26, 2015, 5:31 pm
  #13612  
 
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Originally Posted by PhX1Guy
I noticed that Little Caesar's Pizza transaction came up on my AMEX as a Phone/Online transaction, is this a way to bypass EMV?
That is just the way that pizza places are set up, which pretty much hand keys every transaction, even if it were "swiped" it was "swiped" just to get the numbers off the card, but it runs as a hand key.

But theoretically yes, hand key can bypass EMV, but this is how you can bypass EMV in any country, regardless of EMV or not., hand key does charge MUCH higher rates however. In fact, Domino's Pizza runs their entire POS system pretty much out of a web browser, which means it also shows up as a internet transaction.
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Old Sep 26, 2015, 5:39 pm
  #13613  
 
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Originally Posted by RedLight2015
But theoretically yes, hand key can bypass EMV, but this is how you can bypass EMV in any country, regardless of EMV or not., hand key does charge MUCH higher rates however. In fact, Domino's Pizza runs their entire POS system pretty much out of a web browser, which means it also shows up as a internet transaction.
So card-not-present transactions have higher merchant fees than card present? It also does seem like a workaround for EMV. I wonder what the implications are for the liability shift in that case.

Also, welcome to FlyerTalk, PhX1Guy!
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Old Sep 26, 2015, 5:40 pm
  #13614  
 
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Originally Posted by joshwex90
He then waits to enter a PIN, but the receipt prints. He asks, "what about my PIN?" She asks, "did you use a debit card or a credit card?" He says, "what?"
I'd imagine most cashiers, even at an international airport like Newark, aren't familiar with the nuances among swipe-and-sign, chip-and-PIN, and chip-and-signature transactions. To most people in the US, the only time you'd enter a PIN is when you use a debit card over the debit network. It's just like when my sister-in-law was visiting and requested to pay in US dollars at a store that was offering DCC. (The offer was on the customer facing terminal, and I could see the cashier facing screen didn't show anything.) The young female cashier had a look that implied she wanted to say, "How else would you pay?"
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Old Sep 26, 2015, 6:00 pm
  #13615  
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So as I suspected, you can indeed still bypass PIN on PIN preferring debit cards. (Push the red/Cancel button at Home Depot.) Had to sign for the purchase, no CVM waiver. Also, when I initially tried pushing Enter it said that I had to enter a 4-12 digit PIN, so at least they support longer PINs. Service code enforcement is also turned on, but it sure took a long time for it to show the "insert card" prompt.

Honestly stores should just stop bothering to pretend that PIN is going to be a thing for any form of card. If the common AID's detected, bring up a cash back prompt, and run as debit/ask for a PIN only if the customer wants cash back. Signature preference on US issued credit cards will take care of the rest. It's not like there's much of a cost differential for debit cards any more either way.

Also LensCrafters seems to have MX915s now, but of course EMV wasn't working. The receipt they print out has the signature you literally just signed on the terminal five seconds ago too so I'm not sure why they shelled out the money for that terminal.
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Old Sep 26, 2015, 6:01 pm
  #13616  
 
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Originally Posted by Majuki
So card-not-present transactions have higher merchant fees than card present? It also does seem like a workaround for EMV. I wonder what the implications are for the liability shift in that case.

Also, welcome to FlyerTalk, PhX1Guy!
Card-not-present is going to be presumed riskier and generally fits into the same category as on-line... or worse. Especially since if there's no 3 or 4-digit verification code. Most local merchants won't even process a card-not-present transaction, unless it's a customer they know.

For on-line transactions, the charges to the business are greater, but they're also negotiable over time. If you have a better history, you may be rewarded with lower rates (but not likely as low as an in-person transaction). The on-line rate for a given merchant may also vary based upon address matching; if the shipment is going to the same address as the billing for the credit card, the rate might be lower. Many merchants will simply refuse to ship to anything but the billing address, to reduce the likelihood of fraud.
Originally Posted by tmiw
Also LensCrafters seems to have MX915s now, but of course EMV wasn't working. The receipt they print out has the signature you literally just signed on the terminal five seconds ago too so I'm not sure why they shelled out the money for that terminal.
The hangup is likely in the point-of-sale system, not the card reader. That's the situation with my shop's setup... the card reader will offer all sorts of fancy options that the point-of-sale system doesn't yet know how to handle.

Last edited by Mike Jacoubowsky; Sep 26, 2015 at 6:26 pm Reason: More info, merged
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Old Sep 26, 2015, 6:19 pm
  #13617  
 
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Back from a couple weeks in London and the south of France. Capital One chip/signature worked fine everywhere: London Underground, UK National Rail, shops in UK and France, French parking garages (where it eats your card and then spits it back out to pay the parking fee). Didn't get a chance to use it at an SNCF station, but I imagine it would have worked, as the machines are the same as those present in French parking garages.

Biggest annoyance is, of course, the stupid signature. In London, I had a transaction cancelled once, because it took the Sainsbury's (grocery store) folks too long to come over and approve my signature. Had to do the transaction again.

Banks act like chip/signature is "easier" than chip/pin, but that's total nonsense. Besides, nobody ever checked the signature; they just treated it like a joke.
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Old Sep 26, 2015, 7:03 pm
  #13618  
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I heard elsewhere that Lowe's is being mentioned by Barclaycard CSRs as being chip capable now. Has anyone seen that to be the case?

Originally Posted by Mike Jacoubowsky
Card-not-present is going to be presumed riskier and generally fits into the same category as on-line... or worse. Especially since if there's no 3 or 4-digit verification code. Most local merchants won't even process a card-not-present transaction, unless it's a customer they know.

For on-line transactions, the charges to the business are greater, but they're also negotiable over time. If you have a better history, you may be rewarded with lower rates (but not likely as low as an in-person transaction). The on-line rate for a given merchant may also vary based upon address matching; if the shipment is going to the same address as the billing for the credit card, the rate might be lower. Many merchants will simply refuse to ship to anything but the billing address, to reduce the likelihood of fraud.
My online side business actually still has lower rates than Square. Somewhere in the low 2% range IIRC. Still higher than what you can get for card present if you look around but not too bad.
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Old Sep 26, 2015, 8:38 pm
  #13619  
 
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These merchant processors who cannot process EMV should still be on the hook for any fraud at the merchant locations where the cards are processed until they have Chip equipment available for the merchants. Some of these Visa/MasterCard rules are at the processor level and I while I don't fully know the ins and outs of the liability shift legal language I think some of the responsibility lies on the processor too.

It is the processors who pay the cost of fraud anyway (not Visa/MasterCard). So if I am a processor and know that effective October 1, I am no longer on the hook for fraud if my processing customers don't have Chip terminals, but I do not provide my processing customers with the ability to obtain Chip terminals as of October 1, it appears I am not acting in good faith as a processor and I am attempting to malevolently shift fraud liability to my customers rather than covering it myself which is supposed to be part of the deal with card processing... I see some lawsuits coming out of this.
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Old Sep 26, 2015, 9:00 pm
  #13620  
 
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Has anyone read this yet? http://www.thekrogerco.com/docs/stat...-statement.pdf
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