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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Sep 20, 2013, 11:40 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: philemer
Posts from 1/1/16 onward can be found here: http://www.flyertalk.com/forum/credit-card-programs/1739359-2016-onward-usa-emv-cards-availability-q-chip-pin-signature.html

EMV wikipost volunteers: kebosabi

What is EMV?
EMV is a defacto global standard of technology where there is a visible microchip on the front of the card. It looks like this:

Who issues them?
See Google Docs spreadsheet in Post #1

SFOAMS also has created a list of excellent webpage that shows US EMV cards in a more interactive interface

Another site, which lets you narrow the search for an EMV card by various parameters, is http://www.spotterswiki.com/emv/index.php.

Several credit unions issue some form of Chip-and-PIN credit cards or prepaid cards. Prepaid EMV cards however are not recommended due to junk fees. USAA (currently restricted to members of military) used to offer Chip-and-PIN cards, but as late has backtracked to Chip-and-Signature priority.

Hey that's a cool Google Docs list! I know others that aren't on that list. How can I help by adding them to the list?
My bad for not putting this into the wiki sooner. Right now, the Google Docs is locked out of editing and only in "read-only" view because there were instances in the past where people would just delete the rows not thinking that it affects others viewing the list.

If you promise not to delete any rows and input all the pertinent info (annual fee, rewards, FTF, etc.), I can provide you with edit access. Just shoot me a PM to kebosabi with your gmail address and I'll provide you edit access.

Thanks for helping out!


As of October 2014, no USA-based card issuer offers Chip-and-PIN priority cards except for BMO Harris (Diners Club) and UN Federal Credit Union. Other major USA-based banks such as BofA, Chase, Citi, as well as others issue Chip-and-Signature cards which may work at many automated kiosks. However, bear in mind the word may is used above is a context where there is no absolute certainty of success for certain environments such as automated kiosks due to different natures of offline and online transactions. It is highly recommended to read Post #3 which lists real life FTer examples on how Chip-and-Signature worked and did not work at various transaction environments.

Can I upgrade it right now?
If it's listed on that Google Docs spreadsheet or SFOAMS' Silk page, wouldn't hurt to call/twitter them for a free upgrade. If you get the response you don't like, hang up, try again.

What is the difference between Chip-and-Signature and Chip-and-PIN?
You insert the chipped card into the slot. The physical contact terminal will read the EMV chip and the terminal will automatically read the preferred cardholder verification methods (called CVM) for that card.

Chip-and-Signature means that the terminal will printout a receipt for you to sign. This is the most prevalent authentication for most US issued EMV cards. Chip-and-Signature helps in a way that it will get through to face-to-face merchant transactions where you and the merchant do not speak the same language.

Chip-and-PIN means that the terminal will prompt you to input a PIN for authentication. Some credit union issued credit cards will have this CVM as secondary if Chip-and-Signature cannot be done. Chip-and-PIN is the more prevalent method of authentication used outside the US, especially in transaction environments where no human interaction is needed (i.e. automated gas pumps, toll roads, train kiosks, etc.).

The Google Docs spreadsheet will list which CVM are used in the EMV cards listed. Some cards can only do Chip-and-Signature. Other cards can do both Chip-and-Signature and Chip-and-PIN. And others might have a third option called No CVM (no authentication needed) which is reserved for low value transactions.

One chip can hold a lot more data, therefore it is capable of doing multiple verification methods. That's one of the great things about EMV over the mag-stripe which can hold very little data.

I want to know for sure what my EMV chip does. Is there anyway I can test out my own EMV card to see what the CVM list is?
alexmt has written up a nice step-by-step procedure on Post #3615.

If most of the EMV cards in the US is the Chip-and-Signature type, doesn't that mean it's still useless abroad?
Depends if you see it as glass half empty or glass half full. See Post #3 for further details on how Chip-and-Signature has worked both successfully and unsuccessfully depending on the merchant transaction environment and use your best judgment whether which one is right for you.

Are there any places in the US that are accepting transactions via the EMV chip?
tmiw has created a dedicated Google maps webpage to show where EMV has been proven to work here: http://emvacceptedhere.com/ Per his Post #4240, feel free to add any places with active EMV terminals if you come across one.

As of 2014/05, the EMV terminals in most Walmarts and Sam's Clubs are being turned on. Hence, the best place to try them out would be your local Walmart or Sam's Club. For other merchants, it's slowly being phased in.

I hope people will post them in the Post your receipt of your 1st EMV based transaction in the US thread. cvarming has shown us an EMV transaction receipt from Brooklyn, NY in Post #2380. I myself had my first EMV based (Chip-and-Signature) transaction in two stores in the Los Angeles area, as shown in detail in Post #2705 (courtesy of WhatWhatTech for pointing these two stores out)

I don't want a chip in my card. I heard horror stories all over the media saying hackers can steal my credit card info from a mile away.
There are two types of chips. One is contactless and the other is contact. Cards can be either one or the other, or both.

In the Google Docs spreadsheet, the cards that are capable of contactless payments are listed seperately under the "RFID or NFC contactless chip" column. If it says yes, then that means it has the ability to do contactless payments. If it says no, it doesn't have that feature.

The one that the media has overhyped about hackers "stealing your information wirelessly" was the contactless type like this:

You are worried about this happening, right?

You don't have to worry. EMV is a chip standard that can have both contact and contactless interfaces. With the traditional contact interface, this means you actually have to physically insert the chip into a POS terminal for it to be authorized, like this:

With the contact interface, nothing is wireless. No data is sent out in a stand-alone contact type EMV chip. With the EMV contactless interface, data is sent wirelessly.

Furthermore, contactless chip cards are required to show a symbol (looks like Wi-Fi symbol) somewhere on the card that to denote it's capability as a contactless card. For example, here's an example of a Discover Card with contactless capability (in which Discover calls "Discover ZIP") showing the contactless symbol on the back of the card:

Don't believe everything that the media says. Besides, millions of people all over the world from London to Singapore, uses contactless payments daily in extremely crowded subways and mass transit with nary any problems. There are multiple layers of encrypted securities and keys that are needed to break the code.

Frankly, giving your physical card to a waiter/waitress who takes the card out of your view is much more susceptible to fraud than contactless payments.

Why should I care?
If you are an international traveler, you will want this because majority of the world has or in the process of converting to this payment format.


In fact, in 2012, even North Korea moved to the EMV format, leaving the US as one of the countries in the world that hasn't done so.

In addition, VISA, MC, AMEX, and Discover have all agreed to incentivize the USA shifting to EMV payments by 2015 by shifting liability for fraudulent transactions to merchants if they do not have EMV equipment and the cardholder has an EMV card. So if you travel internationally or would like to get one before the others, you might be interested in getting one.


BS! I had no problems using my card in [insert whereever country], [insert whatever point in time]
If you stick to the tourist path where they have lots of visitors from the US, you should have no problems using your mag-stripe only card in hotels and restaurants, at least for now. But as things can change as things go forward.

However, consider that once you start taking the off-beaten path, go to non-touristy places where they are not familiar with mag-stripes, rent a car and use toll roads, fill up gas, or try to buy train tickets you might end up into a trouble of the machine not recognizing your card because it lacks the chip. Furthermore, a lot of toll roads, gas pumps, and automated ticket machines lack any human assistance to help you when you need it the most.

But [insert credit card company] told me all merchants that display their logo must accept them! All I have to do is report them for violating their agreements, right?
There are several factors against this.

1. You can only speak English. The merchant representative, most likely a part-time clerk earning minimum wage, speaks in a different language, let's say French. If you have no French language skills, how are you going to get your point across? Are you going to whip out your cell phone at exorbitant int'l roaming charges and hope the customer service is going to translate it for you on the spot? Or maybe you might actually know French. But how about Swahili, Farsi, Balinese, or the multiple languages in mainland China?

2. Just like US, the rest of the world's businesses uses part-time minimum wage workers as cashiers to cut down on labor costs. Most of their SOP training manuals are written by MBA types to not to do anything they are not familiar with. Do not expect them to understand the intricate details of credit card mumbo jumbo. You don't expect Taco Bell employees to understand the minute details of Discover-JCB-Union Pay agreements, right? Same thing the other way around: be respectful as a guest in their country, prepare in advance in their ways, avoid being an "ugly American" stereotype.

3. You are a guest in their country. You are a minority. If 99.9% of their country's people and other tourists from around the world uses EMV, do you really think they are going to accomodate the 0.1% of American tourists who only have mag-stripes credit cards?

4. Again, you are a guest in their country. How would you, as an American standing in line, react if a Chinese tourist was clogging up the lines at a local Taco Bell because the clerk doesn't understand the Discover-Union Pay agreement and has trouble communicating between Mandarin spoken by the tourist and English spoken by the Taco Bell clerk? Same way the other way around. You do not want to clog up the lines for everyone. The less hassle, the better.

5. VISA and MC make tons of money from merchants in that country. Say SNCF French Rail. It's a billion dollar company in France. Do you think VISA is going to pull the plug of their relationship with SNCF because SNCF refuses to do mag-stripe processing at their unmanned train station kiosk? Of course not. Be realistic.

6. And lastly, if you're up against an unstaffed toll kiosk, gas pump or train ticket machine, are you going to yell curses at the machine?

But I want my credit card to be able to be used in the US too!
No worries. They have not gotten rid of the mag-stripe on the back of the card for backward compatibility reasons, just like we still have embossed numbers on our cards for backwards compatibility to using those old carbon copy imprinters.

[insert own Hyatt card image front and back together with red arrows pointing to all the backward compatibility features]

You use the chip on the front of the card abroad (for now), and the mag-stripe just like any other card for the US. Basically, you're increasing your credit card's acceptance rate by getting a card that both via the chip and the mag-stripe. You're getting a better deal for free.

And when 2015 comes along and US switches to EMV, you'll be way ahead of everyone else too!


So why did the rest of the world and the US moved/moving toward EMV?
Primarily, due to fraud concerns. You see, the mag-stripe has been with us since the 1950s. It may have been the most high tech thing back in the day, but with the technology that is available today, any shmo can pick up a $100 USB magnetic card skimming device off of eBay and get your credit card info.

And unlike skimming off contactless cards which actually need the person to have l33t programming skills, skimming off a magnetic stripe has become so ubiquitous that nary a day goes about skimming fraud going on somewhere in America, from gas pumps, Michael's stores (2011), Target breaches (2013), restaurant waiters/waitresses, to even McDonald's drive thrus.

https://www.google.com/search?q=skimming+fraud

These type of fraud used to be prevalent in Europe. But once they started switching over to EMV starting over 2 decades ago, this type of fraud went elsewhere. It went over to Asia, Canada and Mexico, Latin America, etc. etc. until they too began implementing EMV to combat skimming fraud. The US is practically the only country left that hasn't done so, therefore all the fraud that used to take place elsewhere is now happening here.


But EMV is old and it's not fool proof. Shouldn't we just skip over it and do something new instead?
Yes, EMV is old. It was developed in the 1990s and its smart card payment predecessor was first introduced in France. But as of today, it has become the defacto global standard of payments.

But then, what else is there? There is no other de facto global standard of payments alternative. For example, if we decide to skip over it and do something new, hypothetically like DNA matching technology, it still means US int'l travelers will continue to have problems abroad with useless plastic acceptance because no other country is using this DNA matching technology except the US.

Besides, nothing is fool proof. You can say that the bank vault isn't fool proof because you can crack it open if enough C4 is used. But your average low-life scumbag isn't likely to get military grade C4 easily either. But the bank vault does make it harder to get the bank's money over say a petty cash box. That's the point here. EMV is akin to a security tight bank vault, the old mag-stripe is akin to a petty cash box lying around inside the drawer.


I'm a business owner and I don't think EMV is going to take off. I'm not going to spend extra hundreds of dollars to upgrade my credit card machine. Convince me other wise why I should.
I can understand the added extra cost to your business once this switchover takes place. But before even saying that, look at your existing POS terminal. Does it have a slot somewhere to insert a card?

Most likely, if you had replaced your POS terminal within the past five years, you already have an EMV capable terminal. EMV is basically just not turned on yet from the processor and acquirer side.

If you have an EMV capable terminal, then a best bet would be to contact your acquirer to have the EMV feature turned on. You did your end of the deal already by having an EMV capable terminal, it is now the acquirers' responsibility to turn it on in accordance to the EMV switchover mandate.

And if you don't, you are going to replace your POS terminal anyway from common wear and tear. It isn't a hard switch-over. You can continue to use your POS terminal until it dies out because EMV cardholders will still have the mag-stripe on the back. And by the time your non-EMV capable POS terminal is up for replacement the market will be full with these newer POS terminals that can accept the mag-stripe, EMV, as well as contactless payments.

In addition, you may also want to check with your acquirer or processor about EMV capable terminals. Some of them are willing to replace your terminal for free in preparation for the US EMV switchover. Call and ask for details.


But what's in it for me? I'm the one that has to pay for the upgrade.
All the major card networks have given incentives for merchants for the upcoming EMV switchover.

If 75% or more of your credit card transactions are done on an EMV contact and contactless terminal, they are going to waive your annual PCI-DSS fees, which usually costs you around $5.00-$19.95/month per terminal. The overall long term cost savings of those compliance fees will be larger than the cost of an one time upgrade for the terminal.

The downside is that once EMV switchover happens and if you do not have a POS terminal that is able to accept EMV, the fraud liability shifts over to the merchant.

I own several fast food franchises. If I upgrade my POS terminals at all of my restaurants, it's going to cost me thousands, if not millions. I don't think anyone is going to use a fake credit card to buy $5 burgers. And if they do, wouldn't it be cheaper for me to eat the fraud cost?
Remember also that fraud isn't just committed by dishonest customers using fraudulent cards. Fraud can also happen with dishonest employees skimming off credit card data from the mag-stripe as in the case of a teenage McDonald's drive thru employee skimming off $13,000 of customers' credit cards in Olympia, WA. Consider the public relations fall out that your business may have if this happens (i.e. the big Target breach of 2013, where someone used a mag stripe card to load malware INTO Target's system). Is it worth risking to take such a huge PR disaster?
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USA EMV cards: Availability, Q&A (Chip & PIN -or- Chip & Signature) [2012-2015]

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Old Dec 30, 2012, 6:48 am
  #616  
 
Join Date: Apr 2005
Location: Dallas, TX
Posts: 447
Originally Posted by JEFFJAGUAR
The news release from Pen Fed said they would be issuing chip cards to new applicants on certain of their cards upon request and would expand the programme later to those who already hold their cards.

Is there anybody here who has a Pen Fed card (I do) who has called to find out if indeed they are not issuing current cardholders of the specific cards that are eligible for emv chips the opportunity to upgrade their cards?

Finally, isn't it interesting that there are apparently now three credit unions offering emv cards (my guess is the Pen Fed one would be like the other two, Andrews FCU and State Department FCU namely defaulting as chip and signature but with the ability when necessary to operate as chip and pin but that's just a guess) are all in the Washington DC area and have connections to government type agencies (although membership is open to most everybody) i.e. the Pentagon, Andrews AFB and the State Department. Is it something in the water?
I recently opened a PenFed account. Got approved for the PenFed rewards card via same hard pull and received it just this past week. I didn't receive the Chip/PIN version, so called to "upgrade" and the agent said they will send it by next week after talking to his supervisor. I had to complete a step online once he put the application in. During this step, I was given the option to set a PIN for the Chip.

Anyone considering membership and applying for the card, I recommend letting the CSR know you want the chipped version during the first time application itself. It is a slightly different application that they don't initiate by default unless otherwise requested, at least till it becomes a procedural norm down the road.

Last edited by ferrari_fan; Dec 30, 2012 at 7:04 am
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Old Jan 1, 2013, 5:35 am
  #617  
 
Join Date: Oct 2012
Posts: 42
Used my SFDCU Chin & Pin three times in Paris and have been asked for a sig every time: taxi (€68), grocery shoppe (€45) and fast food resto (€18). I thought my card would have asked for a pin.....anyone with the same experience? The weird thing is the cashiers had me sign and then had ME keep the signed version. Tried the card at the metro but it had trouble reading the card.... Not liking how this card is "working out" for me so far. I got it to minimise the hassle of chip & sig common to US cards - seems to be working like a sig card, though.

* eh after going several pages back it seems the sig method is the default for manned transactions... Still concerned about the problem at the metro kiosk. Will try again later...

Last edited by 500dor; Jan 1, 2013 at 5:59 am
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Old Jan 1, 2013, 6:00 am
  #618  
 
Join Date: Jul 2007
Posts: 1,762
Originally Posted by 500dor
Used my SFDCU Chin & Pin three times in Paris and have been asked for a sig every time: taxi (€68), grocery shoppe (€45) and fast food resto (€18). I thought my card would have asked for a pin.....anyone with the same experience? The weird thing is the cashiers had me sign and then had ME keep the signed version. Tried the card at the metro but it had trouble reading the card.... Not liking how this card is "working out" for me so far. I got it to minimise the hassle of chip & sig common to US cards - seems to be working like a sig card, though.
We've discussed this here before and probably somewhere in this thread. The two FCU's that issue what are presumably chip and pin cards, Andrews FCU and SDFCU for whatever the reason have issued the card whose default mechanism is chip and signature. Basically, the decision is made by the terminal. The card is inserted and if the terminal is programmed, as most are, to accept chip and signature, this is the way the card operates. A receipt is spit out, you sign it, you get a copy (at least that's the way it's supposed to work) and you're on your way. OTOH if the terminal and/or the merchant's account does not take chip and signature, that is if authorization is off line, both Andrews and State Department claim the card will revert to chip and pin and ask for you to enter your pin. Many have reported this works that way with certain merchants' terminals.

The question still remains the unpeopled kiosks. We've read here mixed reviews although Andrews claimed some of it was teething type problems and they claim it should work the way it was intended now. Who knows.

I do know that I have used my magnetic strip and also my chip and signature cards in the Paris Metro (not the RER) machines and they have usually worked
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Old Jan 1, 2013, 1:31 pm
  #619  
 
Join Date: Dec 2012
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Follow up on the Penfed "Chip-and-Pin" card. My use of quotes is deliberate as this card is like the other credit unions where it is Chip and Signature by default and then is supposed to revert to Chip and Pin for unmanned kiosks which are not connected to the internet.

Where I am currently (Ireland) I have already encountered merchants at places like grocery stores which will not accept this card because when it runs through their terminal it looks like a signature card and they will not handle those transactions for security reasons. I have not encountered a scenario where the card functions as anything other than Chip and Signature.

I'm somewhat disappointed in this behavior, but it is what it is.
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Old Jan 1, 2013, 2:32 pm
  #620  
 
Join Date: Jul 2007
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Originally Posted by jskup
Follow up on the Penfed "Chip-and-Pin" card. My use of quotes is deliberate as this card is like the other credit unions where it is Chip and Signature by default and then is supposed to revert to Chip and Pin for unmanned kiosks which are not connected to the internet.

Where I am currently (Ireland) I have already encountered merchants at places like grocery stores which will not accept this card because when it runs through their terminal it looks like a signature card and they will not handle those transactions for security reasons. I have not encountered a scenario where the card functions as anything other than Chip and Signature.

I'm somewhat disappointed in this behavior, but it is what it is.
I don't get this. The chip and signature cards have the chip in the same place as the chip and pin. From appearance, they look no different than a chip and pin card. So the card is inserted in the terminal. At that point, the merchant is told to get a signature and a receipt is printed. Do you mean at this point, the merchant voids the transaction which has already been approved and say no pin no take? Doesn't make sense to me (not saying this isn't what happens but if that's the way it is, that is utterly ridiculous.)

Besides, the law in the UK (I know not Ireland) when chip and pin was introduced stated clearly that alternate arrangements would have to be made for people, such as the visual impaired who could not use chip and pin cards and those arrangements are apparently chip and signature. So I can't fathom that happening in the UK (although given the large number of American tourists in the UK especially in London, I have not come across any merchants but one who don't take magnetic strip cards including the machines in the London Underground quite contrary to what some have written here!)
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Old Jan 1, 2013, 2:45 pm
  #621  
 
Join Date: May 2010
Posts: 148
Disappointed to hear about the Penfed cards, but not surprise it is like SDFCU and Andrews though.

Which financial institution will be the first to step up with a true Chip and PIN card? The way it is going, everyone will issue Chip and Signature cards first and maybe (if ever) issue Chip and Pin.
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Old Jan 1, 2013, 3:38 pm
  #622  
 
Join Date: Jul 2007
Posts: 1,762
Originally Posted by rtwvagabond
Disappointed to hear about the Penfed cards, but not surprise it is like SDFCU and Andrews though.

Which financial institution will be the first to step up with a true Chip and PIN card? The way it is going, everyone will issue Chip and Signature cards first and maybe (if ever) issue Chip and Pin.
In theory, the direction the fcu's have chosen to go should work. Multi methodology should be able to access the best of both worlds. Like I said, I am very surprised at the recalcitrance of the Irish merchants to accept the chip and signature card once authorizaton has been granted. The transaction is done. Doesn't their agreement with their credit card processor protect them? I just don't get it. A chip and signature card looks exactly like a chip and pin card. The merchant puts it in the terminal exactly like a chip and pin card. At that moment and only at that moment does any difference appeaar but at that point, the transaction has been approved. Makes absolutely no sense to me. And the claim of the fcu's is that in those cases where the terminal doesn't accept chip and signature, it becomes chip and pin. What difference should it make to you, the consumer how the transactoin finally comes through.

Of course, the question is does the technology work properly. If you go to an unpeopled kiosk do tghe fcu cards work? On that, we have gotten mixed reports on this forum.

But it's interesting to note. Chip and pin cards almost all have magnetic strips for use in backward countries which have not adopted emv technology and I know of one such country which is quite large.

(BTW how do those poor souls use credit card readers at American gas stations which ask for zip codes?)
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Old Jan 1, 2013, 4:07 pm
  #623  
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Originally Posted by JEFFJAGUAR
Doesn't their agreement with their credit card processor protect them?
No. In some European countries the merchant is responsible for fraudulent signature verified transactions, while the cardholder is responsible for the fraudulent PIN verified transactions. The merchant's terminal will accept a Chip & Signature card, but store policy is not to complete the transaction without a PIN. The store manager likely has the authority to make an exception, but the sales assistant does not.
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Old Jan 1, 2013, 4:29 pm
  #624  
 
Join Date: Dec 2012
Posts: 3
Correct, the merchant sees that the transaction was asking for a signature and then voided it. I asked them if they could manually key it in, and they deny it. It isn't a matter of not reading the card. They will not accept the credit transaction without a PIN. They gave me the slip indicating that they immediately voided the transaction after they saw the signature request.

I contacted PenFed customer service and they confirmed that this was the normal behavior of the credit card. They seemed baffled that someone would decline the card. They even called the card a Chip and PIN card when I called them up. I asked them why advertise a Chip and PIN credit card when it was not a PIN using card by default, but I expect that will fall on deaf ears.
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Old Jan 1, 2013, 4:41 pm
  #625  
 
Join Date: Jul 2007
Posts: 1,762
Originally Posted by jskup
Correct, the merchant sees that the transaction was asking for a signature and then voided it. I asked them if they could manually key it in, and they deny it. It isn't a matter of not reading the card. They will not accept the credit transaction without a PIN. They gave me the slip indicating that they immediately voided the transaction after they saw the signature request.

I contacted PenFed customer service and they confirmed that this was the normal behavior of the credit card. They seemed baffled that someone would decline the card. They even called the card a Chip and PIN card when I called them up. I asked them why advertise a Chip and PIN credit card when it was not a PIN using card by default, but I expect that will fall on deaf ears.
Thanks for the info.....I wonder just how prevelent this problem is and whether or not it is country specific say a problem in the Republic of Ireland but not so in the UK.

Also, as I said earlier, I still find it interesting that basically the only financial institutions that have gone in the direction of chip and pin on a default chip and signature are located in the DC area and deal with federal government agencies as their primary membership (although membership is pretty much open to all). They all probably use the same processor for the back office processing.
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Old Jan 1, 2013, 6:20 pm
  #626  
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Join Date: Jul 2003
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Originally Posted by JEFFJAGUAR
They all probably use the same processor for the back office processing.
They do...PSCU.
http://www.pscu.com/

The Members Group and Jack Henry will also be issuing cards for CUs, but right now most of the products we've seen use PSCU.

Last edited by soitgoes; Jan 1, 2013 at 6:28 pm
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Old Jan 1, 2013, 11:16 pm
  #627  
 
Join Date: Nov 2012
Posts: 3,537
They're not allowed to void it because it's chip and signature, just as they're not allowed to reject a swipe card. My action would be to REFUSE to pay another way (unless at a restaurant), let them lose it. Then REPORT them to Visa/MasterCard.
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Old Jan 2, 2013, 1:49 am
  #628  
 
Join Date: Jul 2007
Posts: 1,762
Originally Posted by alexmt
They're not allowed to void it because it's chip and signature, just as they're not allowed to reject a swipe card. My action would be to REFUSE to pay another way (unless at a restaurant), let them lose it. Then REPORT them to Visa/MasterCard.
Says who?
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Old Jan 2, 2013, 10:58 pm
  #629  
 
Join Date: Nov 2012
Posts: 3,537
Originally Posted by JEFFJAGUAR
Says who?
From MasterCard Worldwide's Irish website (yes this American document is linked on their Irish site and applies worldwide):

"5.8.1 Honor All Cards
A Merchant must honor all valid Cards without discrimination when properly
presented for payment. A Merchant must maintain a policy that does not
discriminate among customers seeking to make purchases with a Card. A
Merchant that does not deal with the public at large (for example, a private
club) is considered to comply with this rule if it honors all valid and properly
presented Cards of Cardholders that have purchasing privileges with the
Merchant."

They are NOT ALLOWED TO DENY A VALID AND PROPERLY PRESENTED CARD.

And from Visa's website (the asterisk says that the policies maybe different for debit and credit in the US, Canada, and Australia):

"Accept all types of valid Visa cards . Although Visa card acceptance rules may
vary based on country specific requirements or local regulations, to offer the
broadest possible range of payment options to cardholder customers, most
merchants choose to accept all categories of Visa debit, credit, and prepaid
cards .*"

So there you go - says both MasterCard and Visa. Merchants are NOT ALLOWED to reject a valid card because of the CVM type. Also, I believe that they're downright WRONG. If the card is EMV, it's EMV from a chargeback liability point of view. Not only that, even if it's NOT EMV they're not liable. They're liable if an EMV card is presented, and they run it on a swipe terminal or in fallback mode.

Last edited by AllieKat; Jan 2, 2013 at 11:07 pm
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Old Jan 2, 2013, 11:21 pm
  #630  
 
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Originally Posted by alexmt
So there you go - says both MasterCard and Visa. Merchants are NOT ALLOWED to reject a valid card because of the CVM type.
That may be what Visa and MasterCard say, but you may have difficulty making that stick in a live, on-the-spot transaction with a sales clerk, where you may or may not speak each others' language. And even if you CAN communicate with them, they (or their manager, if one is available) may still say no. What then? Are you going to call Visa or MasterCard on your cell phone and spend God knows how long arguing with them, the merchant, etc.?
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