Flight refund options [Consolidated thread]
Apr 9, 2020, 5:22 pm
#166
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
How have you gone about collection when you have won in court?
Apr 9, 2020, 9:08 pm
#167
Join Date: Feb 2020
Posts: 13
Here's one: Cross posted in Qantas forum but probably more appropriate here:
Hi,
First off if there is a better place to post this please let me know - I couldn't find a Qantas specific thread
I am Canadian and booked an inter - Australia ticket in January. MEL-KGC through ADL then KGC-SYD through ADL. I have the PDF of this.
Last night, I get an email from Qantas that my flights have changed. It said basically that my KGC-ADL flight was still on.
When I log in, none of the other flights show up - only KGC-ADL. Does this mean they canceled my flight?
I am also not familiar with Australian rules - can I get a refund? I know with EUR261 I would, and also I would typically in Canada also, but I am wondering what the rules are in Australia, I cannot find them.
I am sure I will have to call them but want to go in armed with the best information I can. I also bought cancellation insurance that covers 'quarantine'.
Any help appreciated, or to point me in the right direction
Hi,
First off if there is a better place to post this please let me know - I couldn't find a Qantas specific thread
I am Canadian and booked an inter - Australia ticket in January. MEL-KGC through ADL then KGC-SYD through ADL. I have the PDF of this.
Last night, I get an email from Qantas that my flights have changed. It said basically that my KGC-ADL flight was still on.
When I log in, none of the other flights show up - only KGC-ADL. Does this mean they canceled my flight?
I am also not familiar with Australian rules - can I get a refund? I know with EUR261 I would, and also I would typically in Canada also, but I am wondering what the rules are in Australia, I cannot find them.
I am sure I will have to call them but want to go in armed with the best information I can. I also bought cancellation insurance that covers 'quarantine'.
Any help appreciated, or to point me in the right direction
QF will try to push you towards a Voucher but under their Conditions of Carriage s13 talks about circumstances where you are entitled to a refund. Prepare to have a long wait on hold if calling them.
As I have less than 5 posts I can't post an active URL, there should be enough info to figure the link out below
qantas com/au/en/book-a-trip/flights/conditions-of-carriage.html#-refunds
Apr 10, 2020, 12:10 am
#168
Join Date: Jul 2009
Posts: 12
I just received this email from Jetstar (I think Jetstar Asia if that makes a difference). I don't fly frequently flyer and want my debit card refunded instead of a voucher that i might not use.
I contacted JetStar by Chat and the agent said:
I guess the next step is to try to get my debit card company to reverse the charges.
Note this is not a rescheduled flight but a cancellation. Not sure how Jetstar can justify refusing a refund but they are doing so.
Btw, I had a similar issue with Cebu Pacific they offered me a choice between a voucher and a refund so had them process the refund. They said it might take 3-4 billing cycle to show up on my debit card statement. I have no problem waiting for the money, as long as I eventually get it.
I contacted JetStar by Chat and the agent said:
I guess the next step is to try to get my debit card company to reverse the charges.
Note this is not a rescheduled flight but a cancellation. Not sure how Jetstar can justify refusing a refund but they are doing so.
Btw, I had a similar issue with Cebu Pacific they offered me a choice between a voucher and a refund so had them process the refund. They said it might take 3-4 billing cycle to show up on my debit card statement. I have no problem waiting for the money, as long as I eventually get it.
To my surprise, less than 24 hours later, I got an email saying I would receive a refund to my debit card in about 14-30 days.
So with Jetstar Asia it seems their Chat reps are instructed to only issue vouchers and one needs to insist on making a formal complaint with a case number.
Apr 10, 2020, 1:14 am
#169
Join Date: Mar 2009
Location: Sydney, Australia
Programs: VA Platinum, QF Lifetime silver (ex plat :(), Accor Gold, IHG Ambassador, PC Platinum, Starwood Gold
Posts: 809
1. risk virgin wont exist by the end so points will be worthless
2. I booked both legs exactly 11 months out in order to get desired dates, this means going back to the start if I even can still use points
Apr 10, 2020, 2:27 am
#170
Join Date: Aug 2007
Location: OSL
Posts: 2,145
Has anyone had any luck with hotels .com or booking . com non-refundable bookings in terms of getting them to accept to offer a refund?
I have asked nicely and been refused on both sites for several bookings, as they contact the property and - surprise, surprise - the property says no.
I have asked nicely and been refused on both sites for several bookings, as they contact the property and - surprise, surprise - the property says no.
Apr 10, 2020, 8:38 am
#171
Join Date: Apr 2020
Posts: 2
Anyone having issues with flight refund?
The US and EU authorities have both published notices to protect travelers as they were receiving lot of complaints regarding refunds! Anyone having similar issues?
Apr 10, 2020, 9:11 am
#172
Original Poster
Join Date: Feb 2020
Posts: 1,204
Yes and the airlines are still dragging their feet trying to frustrate and delay refunds. I sense that US DOT will be laying the fines hammer on offending airlines soon.
Apr 10, 2020, 9:17 am
#173
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Shanghai
Posts: 42,069
Did you read any of the posts in this thread --or the similar threads in individual airline fora-- before posting?
Apr 10, 2020, 9:17 am
#174
Join Date: Aug 2006
Location: Smyrna, GA, USA
Programs: DL FO 1MM
Posts: 1,761
I hope they do and ASAP.
Apr 10, 2020, 3:27 pm
#175
Join Date: Jan 2006
Location: SFO
Programs: Alaska MVP, SWA Free Companion Award Winner, UA
Posts: 82
Never had to enforce a judgement. Next time it happens, I'll put a gate hold on a plane. ;-)
The airline sent a check after court, and then I filed a paper with the court to indicate that the judgement was satisfied. I have never
Here's an image of the check (minus the account #) from the last time I had to take United to court:
http://customer.files49.com/private/settlement.jpg
The airline sent a check after court, and then I filed a paper with the court to indicate that the judgement was satisfied. I have never
Here's an image of the check (minus the account #) from the last time I had to take United to court:
http://customer.files49.com/private/settlement.jpg
Apr 10, 2020, 4:29 pm
#176
Join Date: Jun 2011
Posts: 327
QF has cancelled out nearly all their flights for the near future
QF will try to push you towards a Voucher but under their Conditions of Carriage s13 talks about circumstances where you are entitled to a refund. Prepare to have a long wait on hold if calling them.
As I have less than 5 posts I can't post an active URL, there should be enough info to figure the link out below
qantas com/au/en/book-a-trip/flights/conditions-of-carriage.html#-refunds
QF will try to push you towards a Voucher but under their Conditions of Carriage s13 talks about circumstances where you are entitled to a refund. Prepare to have a long wait on hold if calling them.
As I have less than 5 posts I can't post an active URL, there should be enough info to figure the link out below
qantas com/au/en/book-a-trip/flights/conditions-of-carriage.html#-refunds
Also got through to LH in 5 minutes. Canceled flight and same thing - refund offered. Said 30 business days though.
Apr 10, 2020, 4:31 pm
#177
Join Date: Jan 2006
Location: SFO
Programs: Alaska MVP, SWA Free Companion Award Winner, UA
Posts: 82
Apr 11, 2020, 7:03 am
#179
Join Date: Feb 2020
Posts: 13
Yes the cash is apparently taking a while to come through.
Good to hear the wait for the phone was short, I've put off ringing QF to cancel the 2nd half of my OWA as there were reports of multiple hour waits. I spent enough hours waiting on the phone just to book it!
Apr 11, 2020, 1:41 pm
#180
Join Date: Apr 2011
Posts: 4
UA refunded non-refundable international return flight today via customer care phone call with no problems. Even got through immediately.
Dulles to Toulouse, Fr, departing 16 April, returning 6 May. At least one of four flight legs cancelled by UA. Rep offered me credits/vouchers and I simply said "refund to my original form of payment (credit card) please". She went off to check with supervisor and a few minutes later came back to indicate full refund was being processed. 5-7 business days to see credit to my account.
Within minutes this showed up under My Trips on my account to confirm cancellation and refund:
Ticket status: This reservation has been canceled and refunded/voided as applicable.
Dulles to Toulouse, Fr, departing 16 April, returning 6 May. At least one of four flight legs cancelled by UA. Rep offered me credits/vouchers and I simply said "refund to my original form of payment (credit card) please". She went off to check with supervisor and a few minutes later came back to indicate full refund was being processed. 5-7 business days to see credit to my account.
Within minutes this showed up under My Trips on my account to confirm cancellation and refund:
Ticket status: This reservation has been canceled and refunded/voided as applicable.